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Cubitt & West Reviews 

6,136
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and exceptionally helpful, often going above and beyond to guide them through processes and answer questions. Many highlight the excellent service, noting great communication, quick response times, and a smooth, stress-free user experience throughout their journey. People felt well-informed and supported, appreciating the personalized and caring approach from the team. However, some people mentioned experiencing poor communication, needing to chase for updates, and facing unresolved maintenance issues that lingered for months. A few other people also felt that property management services were disappointing, citing inadequate property checks and a lack of urgency in addressing tenant concerns. Additionally, some reviewers reported unprofessional or rude interactions with staff members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism, efficiency,... See more

Response time

Users describe positive interactions with response times, highlighting prompt and efficient communication for... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would definitely recommend Cubitt & West Woodingdean. The whole team John, Lisa, Kelly, Conno, Donna and Garry were always friendly and very professional with the sale of our flat. Always on t... See more

Company replied

Rated 5 out of 5 stars

The situation was handled both professionally and efficiently by ES (Property Manager). Not only did she send an email, l received a very polite telephone call from E. The problem was resolved the fol... See more

Company replied

Rated 5 out of 5 stars

Vanessa and julie from havant branch,we would like to say what an excellent service we experienced with you both. The team was professional, friendly, and always happy to answer any questions we ha... See more

Company replied

Rated 5 out of 5 stars

Pulborough staff Jo and Paul were exceptionally very good . They kept us updated and gave a warm welcome in office and on site at a property. They were very empathetic to our situation. I would rec... See more

Company replied


Company details

  1. Real Estate Agents

About Cubitt & West

Written by the company

Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.

With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.

What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.

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There are so many reasons to choose:

Written by the company

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(6,136)

214 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

We had the pleasure of working with Alia from Cubitt & West, and we couldn’t be more grateful for the outstanding service she provided. From day one, Alia was always available, incredibly easy to reach, and impressively quick to respond to every query we had - no matter how small.

Her depth of knowledge and expertise in real estate was evident throughout the entire process. She guided us with confidence, clarity, and genuine care, making what could have been a stressful journey feel smooth and manageable.

Alia went above and beyond to ensure we understood each step, offering valuable insights and professional advice that truly helped us make informed decisions. Thanks to her dedication and support, we were able to secure our dream home, and we couldn’t be happier.

We wholeheartedly recommend Alia to anyone looking for a reliable, knowledgeable, and exceptional real estate agent. She is truly a credit to Cubitt & West.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Seamless process

Seamless process, never a problem arranging a number of re-viewing after offer was accepted and always accommodating with various surveys. All staff friendly and always helpful.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Comprehensive and proactive support for fast tenant replacement

Comprehensive and proactive support to ensure flat could be re-let rapidly and seamlessly after sudden tenant departure. Marketing, tenant selection/vetting, flat inventory, cleaning, safety and all legal aspects covered for new contract and referencing of new tenants all carried out in a few weeks. Would have taken me months!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

C&W Leatherhead

Recently sold a flat via C&W Leatherhead and Jo Leaver was brilliant throughout the process I cannot thank her enough.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Really friendly and helpful staff

Really friendly and helpful staff. Have a good, smooth system in place, and seemed very personable. The team were always available, and were on hand when I had any issues or questions, particularly on the day of completion.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Proactive Professionalism.

My thanks, especially to Laura for her proactive professionalism, as well as Derek, Rosie & the whole team at Cubit and West, Arundel, (West Sussex), for their patience during stressful times, clarity of communication and proactive service in securing a perfect buyer for my property where others had failed. After nearly two years, (with other agencies), it was Laura who sealed the deal at the asking price, no chain, no fuss, everybody happy - especially me! Thank you, Laura.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

C&W Uckfield - Avoid their Sales Progressor and Legal Provider at all costs!

By all means, do view your desired property with Cubitt and West. They have some nice, helpful, people working with them who were extremely accommodating.

Sadly, our experience was ruined by the sale process, where their recommended conveyancer (DC Law) turned out to be totally incompetent and irresponsible, and the Sales Progressor from Cubitt and West only served to disrupt communications and confuse the process while only being interested in their own commission. This resulted in consequential losses of thousands of pounds and a lot of unnecessary distress.

My recommendation, therefore, is to arrange your own legal advice, and block out the Sales Progressor from the process entirely. Block their email address and phone number if you need to! You will be much better off and have far more control over the process.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Service

Julie Bramble at C and W was excellent with communication and helped grease the wheels with our buyers solicitors.
Thank you for your help Julie

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Max

Max has been really helpful in organising viewings during our search, he was able to answer all our questions, or endeavoured to find out the answers! He allowed us plenty of time for the viewings and went out of his way to facilitate times that suited our schedule. Thank you

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional & Empathic

From the beginning Emily Jones provided outstanding service to the end where Rachel-Grace Laker provided equally outstanding service.

The situation was a very sensitive one & both ladies were incredibly professional, empathic and equally efficient.

You girls are a credit to the Cubitt & West Team.

Thank you for making a difficult situation very smooth and professional.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Leatherhead Branch

I found Alia a very attentive and knowledgable agent, working in the Leatherhead office. From viewing to acceptance of my offer she was excellent.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Huge Thanks

I feel compelled to write this review after having such a fabulous interaction with Thomas Goodchild.
As a renter you're in the mercy of other people's hands to get any issues you experience resolved, which could potentially lead to frustration.
Thomas is a delight to speak to on the phone and is super quick to respond via email. He's incredibly professional and polite and I can't express how reassuring it is to know that he's in my corner and will do his utmost to sort out problems as promptly as he can.
Thank you so, so much. Naomi

17 November 2025
Unprompted review
Rated 4 out of 5 stars

Julie bramble

Julie bramble, was extremely helpful throughout a very difficult sale of our home. We had the worlds most difficult buyers but Julie was very patient with me calling regularly for updates and tried her best to get our buyers and their solicitors to complete things in a reasonable time frame.
Thank you Julie!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Both Katie Sheridan & Abbie Tallack at…

Both Katie Sheridan & Abbie Tallack at Cubitt & West were very efficient, very prompt and replied to our queries straight away. The whole journey has been effortless as Katie & Abbie did such a great job. They have been very easy to talk to and I would recommend Cubit & West because of this...

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Our sale was very long winded but both Julie and James kept me informed of progress throughout. They were professional and helpful at all times.

19 September 2025
Unprompted review

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