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Cubitt & West Reviews 

6,140
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for keeping them well-informed and supported throughout the entire property buying and selling process. People also appreciate the efficient service, friendly attitude, and quick response times, making their overall user experience smooth, reassuring, and completely stress-free. However, some customers also noted occasional delays in maintenance and frustrating communication issues regarding property management. Some reviewers were not happy with prolonged unresolved repairs, and a few mentioned having to constantly chase the office for updates. A small group of people encountered disappointing service experiences involving poor handling of inspections and lack of timely support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the team as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are consistently... See more

Response time

Consumers find response time to be positive and consistently fast. Reviewers report that staff members are... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting stress-free and smooth transactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We couldn’t recommend Cubitt & West enough! As first-time buyers, the whole process was new to us, but from start to finish the team were incredibly supportive, professional, and always on top o... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend Cubitt & West Woodingdean. The whole team John, Lisa, Kelly, Conno, Donna and Garry were always friendly and very professional with the sale of our flat. Always on t... See more

Company replied

Rated 5 out of 5 stars

The situation was handled both professionally and efficiently by ES (Property Manager). Not only did she send an email, l received a very polite telephone call from E. The problem was resolved the fol... See more

Company replied

Rated 5 out of 5 stars

Katarina and the team have been incredible through the long and often complicated process of selling our flat in Reigate. They have been patient, and the right amount of flexible yet forceful when nee... See more

Company replied


Company details

  1. Real Estate Agents

About Cubitt & West

Written by the company

Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.

With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.

What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.

Book a free valuation>

There are so many reasons to choose:

Written by the company

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(6,140)

218 reviews in the last 12 months

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Rated 4 out of 5 stars

Julie bramble

Julie bramble, was extremely helpful throughout a very difficult sale of our home. We had the worlds most difficult buyers but Julie was very patient with me calling regularly for updates and tried her best to get our buyers and their solicitors to complete things in a reasonable time frame.
Thank you Julie!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Both Katie Sheridan & Abbie Tallack at…

Both Katie Sheridan & Abbie Tallack at Cubitt & West were very efficient, very prompt and replied to our queries straight away. The whole journey has been effortless as Katie & Abbie did such a great job. They have been very easy to talk to and I would recommend Cubit & West because of this...

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Our sale was very long winded but both Julie and James kept me informed of progress throughout. They were professional and helpful at all times.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service again

Great service again from Cubitt and West team - Thabk you to Elliott & Nicola. Julie was so helpful keeping us up to date on the progress when the process got slightly held up. Would not hesitate to use them again.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Julie Bramble at Cubitt & West…

Julie Bramble at Cubitt & West Portsmouth helped tremendously during a very complicated and lengthy apartment leasehold purchase. I felt we were a team navigating the challenges and we shared respect for each other throughout. During such stressful times having such an ally made a huge difference and I owe her huge thanks for her efforts.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Would just like to say a huge thank you…

Would just like to say a huge thank you to everyone at Cubitt & West for helping me throughout the process of selling my flat. In particular, Julie Bramble the Sales Progressor was fantastic throughout. Very helpful, supportive and very competent at her job. I don't think I'd of made it through the process without her!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I sold my house with Cubbit & West…

We purchased our house with Cubbit & West 14 years ago and as much as we can remember it was good experiance. But today we completed selling that same house with Cubbit & West after attempting to sell it with 2 other estate agents without much luck. I have to admit Cubbit & West customer service was much better, they weren't pushy about reducing price when we didn't have enough viewings and they kept us updated with progress almost every week, Julie Bramble was great to work with. Overall selling the house was a decent experiance with Cubbit & West Portsmouth. I wouldn't hesitate again in the future.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service especially from their Sales Progressor

Julie Bramble, Cubitt and West's Sales Progressor did an outstanding job for me in the recent purchase of my flat. She kept me abreast of the progress of both solicitors, chased them when necessary and while we did not hit my desired exchange and completion date I was kept up to date on progress and was able to plan around delays as a result.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Banstead office were great

Everyone in the Banstead office were super helpful, communication was brilliant and they kept us updated each step of the way in the buying process. They also recommended the solicitors we went with who were also very efficient.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Ava, Ruby and Ciaran were so helpful and kind. They helped me every step of the way to get my dream home. I am so grateful.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

We originally came into contact with cubit and west when Mark showed us a property we were very impressed with his pro active approach and that is what lead to us choosing to list out property with cubit to sell. We described what type of property we were looking for Edward listened to exactly what we were after and managed to show us the property we are in now befor it went live, originally mapleleaf was out of our budget but thanks to James and Lorraine who worked extremely hard to negotiate a deal for us we were able to purchase our dream home, Lorraine was amazing on the sell of our property always keeping us up to date. Julie from the Portsmouth brunch was especially helpful going between our buyers and the solicitors and answering any questions we had We would definitely use cubit and west again in the future and always recommend to family and friends. Calvin and paige

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to all the team at Cubitt &…

Thank you to all the team at Cubitt & West - I’ve just completed on my property purchase & extremely happy with the service provided! A special thanks to Julie for all of your hard work & keeping us well informed at all stages, ensuring the sale progressed as efficiently as possible.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

The selling process wasn't an easy one…

The selling process wasn't an easy one but the teams efforts with their communication to all parties ensured that this completed on time, I don't believe many estate agents agents would be able or willing to do the same. Thank you Heidi, Emma, & Garry

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Pro-active and accommodating

Alia was very pro-active in her response to our request and went out of her way to accommodate two viewings at short notice. We felt she really wanted to help us. She was cheerful and helpful.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary service from Julie

From the beginning to the end of the process, the service that Julie provided to me was exemplary. I was kept abreast of all the information, and she was always available for a quick chat when things got a bit tricky. I would recommend this service always. Thanks for all your help!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

We had superb service from the Southwater branch from start to finish. We had plenty of obstacles during our move, but Dionne, Julie and Emma were always available to help us. In what was a difficult process they made things so much easier.

22 September 2025
Unprompted review

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