I have been attempting to return a bag I purchased from Crumpler through the Shop App. They are making the process of return incredibly difficult. I have received no response from multiple emails.
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Very happy with the product, would be 5 stars if the product came with a bit more elaborate user guide. Especially the “third leg” strap took some googling and trial and error to even understand its u... See more
I received my Crumpler bag quickly, which is fine. However, to my surprise I had to pay Norwegian VAT + customs fee. This despite of that the price includes VAT. Therefore I have paid double VAT plus... See more
Company replied
I regularly buy Crumpler products but encounter great difficulties with a return delivery. I returned a parcel more than 5 weeks ago but received no notice, no confirmation, no transfer of the money I... See more
Company details
Information provided by various external sources
Crumpler Taschen sind großartige Taschen - Messenger Taschen, Laptop Taschen und Rucksäcke, Photo Taschen und Rucksäcke und Limited Editions.
Contact info
Venloer Straße 301-303, 50823, Köln, Germany
- +49 (0)221 94 99 54 60
- trustpilot@crumpler.eu
- crumpler.eu
2.3
Poor
1K reviews
Hasn’t replied to negative reviews
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Good value excellent product
Good value excellent product, ease of ordering, rapid delivery.
26 July 2023
Excellent products
Excellent products, fantastic style and high quality. For a slight delay in shipping they gave me a gift, they are very attentive to customers.
20 July 2023
Highly recommend crumpler
High quality bag, shipped to Sweden with tracking, got exactly what I paid for. Very satisfied 👍
23 July 2023
Customer service is non existent and…s
Customer service is non existent and the lead times for delivery are a disaster - if you are looking to order something for 2024 you should order now so it arrives in time !
20 July 2023
Reply from Crumpler EU
Dear valued customer,
thank you for your review.
We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods.
We truly understand the disappointment and frustration you may feel. We have to admit that picking took one day longer than regular due to our summer sale.
However, in regards to transit times and processing your parcel after the handover to our carrier, we rely on our carriers and unfortunately delays are beyond our control.
We would like to say sorry again for the delay and inconvenience caused and hope that you enjoy your Crumpler products.
Best regards,
Crumpler
Great quality, late support, but worth the wait.
I love the quality of the products, but the last order was (initially) a big disappointment.
Last Sunday I ordered a camera bag at the online summer sale, got a "thanks for the purchase"-mail and was very glad to have found a good bargain at the sale. There were "only" four bags left when I ordered.
On Tuesday, I followed the link in the mail to see if it had been shipped yet. When I got to my order page, I see that the order is cancelled. No mail about it, no information. I also notice that the color that I bought is sold out.
I mailed them directly to get it sorted out and possibly change the order to something else. It took them a few days to reply, but they were then helpful and offered me another bag with the same discount.
26 July 2023
Unprompted review
Delivery is not included in the price…
Delivery is not included in the price unlike what's indicated on the site "All prices incl. VAT and plus shipping costs" that seems to indicate that shipping is included, misleading.
Product was good, delivery reasonable but not next day.
16 July 2023
Ordering and shipment without problems.
13 July 2023
Not the best return experience
I purchased a bag that I sadly had to return because of a mistake. Their shipping was quick and the product looked of great quality. However, I followed all the return instructions on their website and after three weeks, I have not received an answer to any of my emails asking if the bag was properly received. The estimated return revision time stated on the site has passed and I have not received the money back.
EDIT: the shipment took a week out of the whole month of the process, it was not slow.
16 June 2023
Reply from Crumpler EU
Dear valued customer,
thank you for your review.
We are sorry to hear that the return process took longer than expected. Based on our return procedure, we refund an order after receiving it back into our warehouse only.
The shipment from Spain to our German warehouse took incredibly long this time and we would like to say sorry again for the delay and inconvenience caused.
Best regards,
Crumpler
Very good quality
Very good quality, very good design, made of strong material. Fast shipping.
24 June 2023
No response from Crumpler about return instructions
I like very much the Crumpler products and attitude and I have bought several bags throughout the years. However, the most recent experience with Crumpler has been unacceptable. In the end of May I bought a Dinky Di Messenger M that I received in early June. The bag didn't fit my expectations so I decided to return it. The problem started right in the return page of Crumpler.eu. I live in Portugal and this return page has return instructions for many European countries but (from an unknown reason, but that's another story), Portugal is not part of it. So, for the cases not covered, the instructions on the page are to send an email to the Crumpler returns email address, which I did in the June 14th. Until now I din't got any answer from Crumpler. I've resend the email two more times, meanwhile. This is not acceptable nowadays that a reputated company like Crumpler behaves like this towards a customer.
14 June 2023
A good purchase
Delivery as scheduled, intact packaging, very good product, competitive price.
11 June 2023
Really beautiful bag
Really beautiful bag. My husband liked the colour and size of it.
It arrived on time.
Crumpler never disappoints.
10 May 2023
Satisfaction and advice for later
I like the design and the material of the bag quite a lot, and I am satisfied with the delivery in the sense that I got my package in perfect condition.
However, there is one thing I would advise for the firm to be better: when reviewing orders, show customers the link for the national postal service's package tracking site to clear up any misunderstanding and doubts about the delivery. I have only seen the confirmation of my order, and I have thought for 3 days it has not yet been posted, until I contactes the customer service. If the firm pays attention to this small detail, a lot of doubts can be cleared up.
15 June 2023
very nice and handy products
very nice and handy products
I confirm this review is about my own genuine exp
27 May 2023
I had my previous Dinky Di M and it…
I had my previous Dinky Di M and it lasted 5 years. The new one has a tougher more robust material. I bet it will last longer. I recommend it to everyone. ;)
27 May 2023
Poor service which leaves a bad taste.
5 May 2023
Reply from Crumpler EU
Dear valued customer,
Many thanks for for your interest in our products. We used to ship to Israel, but we encountered too many challenges when delivering to Israel in the recent past, so we stopped that. Several parcels got lost and all others took incredibly long (around 2 months) to get delivered.
We send with DHL, a very reliable carrier. Our experience with each shipment to Israel was that the parcel gets stuck at some point, nothing moves on in tracking and at some point, tracking stops working simply due to the fact that the tracking link expires after a certain period of time.
You get the impression that the parcel got lost – which sometimes is the case, but others get delivered a few weeks later, without knowing its whereabouts in-between.
Best regards,
Your Crumpler Team
All products
Excellent products, my first buy was a backpack many years ago on the Australian website. The best zip in the world so far!
4 May 2023
I did not receive my order
I did not receive my order. DHL messed up again. Please do not use DHL anymore. They don't deliver!!!
4 May 2023
Reply from Crumpler EU
Dear valued Customer,
could you please check your email spam-bucket. We are unable to reach you. We already contacted DHL and will solve your matter asap.
Your Crumpler Team
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