I have been attempting to return a bag I purchased from Crumpler through the Shop App. They are making the process of return incredibly difficult. I have received no response from multiple emails.
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Very happy with the product, would be 5 stars if the product came with a bit more elaborate user guide. Especially the “third leg” strap took some googling and trial and error to even understand its u... See more
I received my Crumpler bag quickly, which is fine. However, to my surprise I had to pay Norwegian VAT + customs fee. This despite of that the price includes VAT. Therefore I have paid double VAT plus... See more
Company replied
I regularly buy Crumpler products but encounter great difficulties with a return delivery. I returned a parcel more than 5 weeks ago but received no notice, no confirmation, no transfer of the money I... See more
Company details
Information provided by various external sources
Crumpler Taschen sind großartige Taschen - Messenger Taschen, Laptop Taschen und Rucksäcke, Photo Taschen und Rucksäcke und Limited Editions.
Contact info
Venloer Straße 301-303, 50823, Köln, Germany
- +49 (0)221 94 99 54 60
- trustpilot@crumpler.eu
- crumpler.eu
2.3
Poor
1K reviews
Hasn’t replied to negative reviews
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Crumpler... what else ?
I already have an old laptop sleeve (about 10 years old) and I love it. For my new computer I ordered another one. Your products are solid, beautiful, simple, and perfect for my needs. Quick delivery too !
1 December 2023
beautiful and cleverly photobag
beautiful bag, delivered quickly.
Nice quality and cleverly put together.
And also a free-gift with the sending!
24 November 2023
I still have not recieved my laptop
I still have not recievd my laptop. Last week UPC send it back to Crumpler instead of sending it to my house.
25 November 2023
Did not receive the order yet…
26 November 2023
The quality
Design, light weight, adjustable flashy light which you may purchase extra and insert it in front of the bag.
26 November 2023
It took some time to come but it was…
It took some time to come but it was worth it . Packaging is always nice and good .
17 November 2023
Fast delivery and great quality
Fast delivery and great quality. Every little detail on my new bag is simply perfect.
17 November 2023
Great bags at great prices
Great bags at great prices. Really quick shipping. Useful online shopping and clear descriptions of the products and the buying process.
12 October 2023
Arrived quickly and exactly as…
Arrived quickly and exactly as expected. Pretty great set
18 September 2023
I have not recieved my package
I have not recieved my package. I got a message that the delivery service was not able to deliver and after that I have not heard anything more.
7 September 2023
Base layer sleeve that i ordered was…
Base layer sleeve that i ordered was announced as a
Perfect fit for MacBook Air 13" 2022 and its NOT!!! It is wider and my MAC is moving inside and i am kind of pissed of, cause my older sleeve was perfect fit, not like that. Also , sleeve i bought last year for my another mac got broken zipper , i wrote yesterday mail to repaircrumpler.de as is written on your page and didnt got answer yet. Do you think, that this is really good customer service? i dont and iam thinking, that this was maybe my last purchase from your company.
1 September 2023
I choose the wrong bag
I choose the wrong bag. No problem. Send it back en asked for an other one. Refund was quick .
3 September 2023
Perfect seller
I've order for the second time and got perfect experience. Discounted price, fast delivery. Recommend!
1 August 2023
Excellent Product
Excellent Product
I've always had a great experience with Crumpler products. the online shopping is very easy and never had any issues!
27 July 2023
An irregular but loyal customer
I’ve been an irregular but loyal Crumpler customer. I still have and use my first messenger bag, the leather wallet I bought eight years ago and several camera- and iPad sleeves. I recently bought the Dinky Di messenger bag and I expect to use it for years to come.
1 August 2023
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