I have been attempting to return a bag I purchased from Crumpler through the Shop App. They are making the process of return incredibly difficult. I have received no response from multiple emails.
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See what reviewers are saying
Very happy with the product, would be 5 stars if the product came with a bit more elaborate user guide. Especially the “third leg” strap took some googling and trial and error to even understand its u... See more
I received my Crumpler bag quickly, which is fine. However, to my surprise I had to pay Norwegian VAT + customs fee. This despite of that the price includes VAT. Therefore I have paid double VAT plus... See more
Company replied
I regularly buy Crumpler products but encounter great difficulties with a return delivery. I returned a parcel more than 5 weeks ago but received no notice, no confirmation, no transfer of the money I... See more
Company details
Information provided by various external sources
Crumpler Taschen sind großartige Taschen - Messenger Taschen, Laptop Taschen und Rucksäcke, Photo Taschen und Rucksäcke und Limited Editions.
Contact info
Venloer Straße 301-303, 50823, Köln, Germany
- +49 (0)221 94 99 54 60
- trustpilot@crumpler.eu
- crumpler.eu
2.3
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have one Crumpler backpack since…
I have one Crumpler backpack since 2010. It still works great and has never let me down. Needed something bigger and Crumpler is my first choice always.
1 May 2023
Nice backpack
The Crumpler backpack is very nice and high quality. My husband likes it very much. This is his second crumpler backpack. The light on the new backpack is very practical. The service of the company is also very professional. I would like to recommend Crumpler products to the others.
8 May 2023
Unprompted review
Quick response from friendly and helpful team! And the backpack is lovely!! Thanks!
Quick response, friendly and helpful team, and the item arrived on time! :D Not even mention that the backpack is WONDERFUL!!! <3 Thank you!!!
17 April 2023
Very satisfied
After several emails sent, I’m happy to receive a totally new replacement messager bag.
26 March 2023
Perfet products
Perfet product to protect the computer.
Perfect products to be seen on bicycle
23 March 2023
Crumpler Bean Vegan Bag
I bought a Crumpler Bean Vegan Messenger bag a couple of years ago. It was with me throughout the floods last year and kept all my important things dry, it was my saviour. The inside got dirty so I hand washed it and came up super clean. But the vegan leather has detached from the lining at the front and looks naff. I was grateful it got me through the flood but expected a $169 bag to last a lot longer.
31 March 2023
Unprompted review
To soon to tell but seems good.
To soon to tell as I've only received the item yesterday. However at first sight the umbrella seems to be well built and sturdy. The cover is very well made and good looking.
28 February 2022
The best customer support experience ever
The best customer support experience ever!
Contacted them, was helped so quickly and with an old product. Got help right the way
28 January 2023
Unprompted review
Easypisi!
I bought a flat bootle and an umbrella...loved it. Everything was easy and fast. Thank's.
11 January 2023
Great packpack and superfast delivery
Great backpack. Also neeeded the order to arrive super quickly before vacation and so it happened. Thanks!
15 January 2023
Unprompted review
Very nice durable bag.
Very nice bag! My previous bag has been used daily, for 6-7 yeard, so it was time for a new one.
9 January 2023
My backpack just turned 20
This month my crumpler backpack turned 20. Yes, 20. I purchased the pack in January 2003 when I started at uni and have used it nearly every day for 20 years and it is still going strong. 2 corners are only just now getting to the point were they may need a patch. One of the best items I have ever purchased.
5 January 2023
Unprompted review
Great bag!
Great bag! Super fast delivery and friendly customer service. This is an exemplary company where you will love to do your shopping.
22 December 2022
Outstanding repair/customer service
Crumpler help me to repair an old bag bought in 2010.
They send me replacement part (for free) very quicky.
7 December 2022
Unprompted review
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