Cruisetopic Reviews 

2,552
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, making the booking process smooth and stress-free. Many people highlight the exceptional customer service, noting quick response times and clear communication, with agents often going above and beyond to ensure satisfaction. The booking process is frequently described as easy and efficient, with detailed explanations and personalized advice helping consumers find the best deals. However, some people were dissatisfied with the after-sales service, mentioning a lack of support and slow or non-existent responses to queries once payment was made. A few other people also felt that agents lacked basic knowledge regarding what happens after tickets are sold, and some experienced rude customer service.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service, with many expressing high satisfaction and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the dedication, kindness, and... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the ease and efficiency of... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to express my highest praise for your agent, Vedrana, who assisted me in organizing my very first cruise. Since this is my first time traveling this way, I had a lot of questions and unce... See more

Company replied

Rated 5 out of 5 stars

Since my first contact with Ms. or Miss Violeta, I always turn directly to her. So far, that has included three cruises — she takes care of everything, finds the best options, gives advice, and offer... See more

Company replied

Rated 5 out of 5 stars

This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more

Company replied

Rated 5 out of 5 stars

What a fantastic response and service from Mr Sejdi. Booked a last minute cruise for my wife and kids with a few emails and chats had all the complexities sorted. Sejdi understood my every anticipati... See more

Company replied


Company details

  1. Cruise Travel Agency
  2. Travel Agency

Written by the company

Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,552)

490 reviews in the last 12 months

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Rated 5 out of 5 stars

I can’t wait this adventure around the…

I can’t wait this adventure around the world! 😀😀😀. Thanks for very good experience with Vlad, my trip advisor .

2 April 2026
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Reply from Cruisetopic

Thank you so much for your lovely feedback ✨

We’re excited for you and your upcoming adventure around the world 😀🌍

It’s wonderful to hear that you had such a good experience with Vlad. We’ll be happy to share your kind words with him.

Wishing you an unforgettable cruise and amazing memories ahead 🚢💙

Rated 5 out of 5 stars

my best company

2 April 2026
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Reply from Cruisetopic

Thank you so much for your wonderful words ✨

Knowing that you consider us your best company means a lot to our entire team.

Your trust and support motivate us every day to continue providing the best possible cruise experience.

Thank you again 🚢💙

Rated 5 out of 5 stars

Great and very helpful

Great and very helpful. Had a great cruise. Miss Vedrana is top

2 April 2026
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Reply from Cruisetopic

Thank you so much for your lovely feedback ✨

We’re delighted to hear that you had a great cruise and found our service helpful throughout the experience.

A special thank you for mentioning Vedrana — we’ll be very happy to share your kind words with her.

Thank you again for your trust 🚢💙

Rated 5 out of 5 stars

First time booking a cruise

This is going to be our first cruise, we got all the help, advices and guidance for booking our cruise from Vedrana in Croatia. She was so helpfull and kind to answer all my questions and I haf a lot of them since this is our first cruise. Excellent customer servis in Croatia, cruise is booked for Septembar 2026. Thank you !

31 March 2026
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Reply from Cruisetopic

Thank you so much for sharing your experience ✨

We’re truly happy to hear that your first cruise booking experience was such a positive one and that Vedrana was able to guide you through every step with kindness, patience, and professionalism.

It’s completely normal to have many questions before a first cruise, and we’re glad she could provide all the help and guidance you needed to feel confident and excited about your trip.

We’ll be happy to share your lovely words with our Croatia team and with Vedrana personally.

Thank you again for your trust, and we wish you an unforgettable cruise in September 2026 🚢💙

Rated 5 out of 5 stars

Very effective staff

Very effective staff. No problem at all. I recomend them

13 March 2026
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Reply from Cruisetopic

Thank you so much for your feedback ✨

We’re delighted to hear that everything went smoothly and that you found our staff effective and reliable.

Your recommendation means a lot to us and motivates us to continue providing the best possible service.

Thank you again for your trust 🚢💙

Rated 5 out of 5 stars

Brze i potpune informacije

Brze i potpune informacije, lako ugovaranje, dobra vrijednost za novac

10 March 2026
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Reply from Cruisetopic

Hvala vam puno na lijepim riječima ✨

Drago nam je čuti da ste zadovoljni brzim i potpunim informacijama, jednostavnim procesom rezervacije te dobrom vrijednošću za novac.

Upravo nam je cilj pružiti što jasniju i jednostavniju uslugu kako bi planiranje vašeg krstarenja bilo bez stresa i uz najbolju moguću ponudu.

Hvala vam na povjerenju i veselimo se pomoći pri vašem sljedećem putovanju 🚢💙

Rated 5 out of 5 stars

I haven't started my trip yet

I haven't started my trip yet, but so far the service has been excellent. I would like to commend Vedrana, who helped me a lot.

12 March 2026
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Reply from Cruisetopic

Thank you so much for your lovely feedback ✨

We’re delighted to hear that your experience with our service has been excellent so far, even before the start of your trip.

It means a lot to us to know that Vedrana has been so helpful, and we’ll be very happy to share your kind words with her.

We wish you a wonderful upcoming trip and look forward to being part of your cruise experience 🚢💙

Rated 5 out of 5 stars

Assistenza TOP...come prima esperienza…

Assistenza TOP...come prima esperienza siamo super contenti...consigliatissimo!
Maria e Aurora super disponibili e super gentili....

10 March 2026
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Reply from Cruisetopic

Grazie mille per la splendida recensione ✨

Siamo davvero felici di sapere che la vostra prima esperienza sia stata così positiva e che siate rimasti super contenti del nostro servizio.

Ci fa particolarmente piacere leggere le belle parole per Maria e Aurora: disponibilità e gentilezza sono valori a cui teniamo moltissimo e saremo felici di condividere con loro il vostro feedback.

Grazie per il consiglio e per la fiducia, speriamo di accompagnarvi presto nella vostra prossima crociera 🚢💙

Rated 5 out of 5 stars

Great experience !

4 March 2026
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Reply from Cruisetopic

Thank you so much for your kind words! ✨

We’re truly happy to hear that you had a great experience with us. Knowing that our service met your expectations means a lot to our team.

We look forward to helping you plan your next cruise adventure soon 🚢💙

Rated 5 out of 5 stars

Helpful staff

5 March 2026
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Reply from Cruisetopic

Thank you so much for your feedback ✨

We’re happy to hear that you found our staff helpful and supportive throughout your experience.

Providing attentive assistance is always one of our priorities.

Thank you again for your trust 🚢💙

Rated 5 out of 5 stars

Paola was very polite

Paola was very polite, kind and helpfull.

2 March 2026
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Reply from Cruisetopic

Thank you for your review. We’re very happy to hear that Paola was polite, kind and helpful. We’ll be glad to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars
Cruisetopic logo

Reply from Cruisetopic

Thank you for your review. We’re very happy to hear that you had an excellent experience. We’ll be glad to assist you again when planning your next cruise. 🌊✨

Rated 5 out of 5 stars

My experience with Cruisetopic was very…good

My experience with Cruisetopic was very good. I received answers to my questions in a very short time and to the point.

27 February 2026
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Reply from Cruisetopic

Thank you for your review. We’re glad to hear that you received quick and clear answers to your questions. We’ll be happy to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

Cruise world europa

We use cruise topic for cruise with ship-World Europa. Cruise topic gave us best price, it has great service, organization and all. Highly recomended

18 August 2025
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Reply from Cruisetopic

Thank you for your review. We’re very happy to hear that you appreciated our price and service. Thank you as well for recommending Cruisetopic — we’ll be happy to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

Easy reservation and clear information

Easy reservation, good communication and clear services !
Is the 3rd cruise booked with Agent Bogdan. Profesionist! Thank you

27 February 2026
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Reply from Cruisetopic

Thank you for your kind review and for choosing us again. We’re very happy to hear that the reservation process was easy and that you appreciated the clear communication and service. We truly appreciate your trust and will be happy to assist you again. 🌊✨

Rated 5 out of 5 stars

Everything was in 20 minute

Everything was in 20 minute, I got the ofer, I liked it , I payed online and that’s it
Thanks

23 February 2026
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Reply from Cruisetopic

Thank you for your review. We’re glad to hear that the booking process was quick and easy for you. We wish you a wonderful cruise and will be happy to assist you again in the future. 🌊✨

Rated 5 out of 5 stars

Werry satisfied the best

Conekt with your agent Vedrana she is werry nice and she help me in every moment I weit all life and now with 72 my drim is front of me with your company thanks 🫠😊

24 February 2026
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Reply from Cruisetopic

Thank you for your beautiful review. We’re truly happy to hear that Vedrana was there to support you and help you every step of the way. It means a lot to us to know that a dream you have waited for so long is now becoming reality. We wish you a wonderful cruise and an unforgettable experience at sea. 🌊✨

Rated 5 out of 5 stars

Very professional

Very professional and helpful

19 February 2026
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Reply from Cruisetopic

Thank you for your review. We’re very glad to hear that you found our service professional and helpful. We’ll be happy to assist you again with your next cruise. 🌊✨

Rated 5 out of 5 stars

It’s our second time that we booked…

It’s our second time that we booked with Cruisetopic.
Perfect experience.

21 February 2026
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Reply from Cruisetopic

Thank you for choosing Cruisetopic again. We’re very happy to hear that your second booking with us was a perfect experience. We truly appreciate your trust and will be happy to assist you again for your next cruise. 🌊✨

Rated 5 out of 5 stars

Dominik mi je jako puno pomogao

Dominik mi je jako puno pomogao, dao dosta opcija i dao dobre savjete iz vlastitog iskustva.

19 February 2026
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Reply from Cruisetopic

Hvala vam na lijepoj recenziji. Drago nam je čuti da vam je Dominik mogao pomoći, ponuditi više opcija i podijeliti korisne savjete iz vlastitog iskustva. Bit će nam zadovoljstvo pomoći vam i pri odabiru vašeg sljedećeg krstarenja. 🌊✨

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