Since my first contact with Ms. or Miss Violeta, I always turn directly to her. So far, that has included three cruises — she takes care of everything, finds the best options, gives advice, and offer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more
Company replied
What a fantastic response and service from Mr Sejdi. Booked a last minute cruise for my wife and kids with a few emails and chats had all the complexities sorted. Sejdi understood my every anticipati... See more
Company replied
My decision to choose Cruisetopic are good memories from last year, whwn we have our first Cruise. But for new jorney which is in front of us, want to say big thank you to Mrs. Violeta who is so pro... See more
Company replied
Company details
Written by the company
Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.
Contact info
Corso di porta vittoria, 18, 20122, Milano, Italy
- 02 8001 11100
- info@cruisetopic.net
- cruisetopic.it
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cruisetopic
Thank you so much for your feedback ✨
We’re delighted to hear that everything went smoothly and that you found our staff effective and reliable.
Your recommendation means a lot to us and motivates us to continue providing the best possible service.
Thank you again for your trust 🚢💙
Brze i potpune informacije
Brze i potpune informacije, lako ugovaranje, dobra vrijednost za novac
10 March 2026
Reply from Cruisetopic
Hvala vam puno na lijepim riječima ✨
Drago nam je čuti da ste zadovoljni brzim i potpunim informacijama, jednostavnim procesom rezervacije te dobrom vrijednošću za novac.
Upravo nam je cilj pružiti što jasniju i jednostavniju uslugu kako bi planiranje vašeg krstarenja bilo bez stresa i uz najbolju moguću ponudu.
Hvala vam na povjerenju i veselimo se pomoći pri vašem sljedećem putovanju 🚢💙
I haven't started my trip yet
I haven't started my trip yet, but so far the service has been excellent. I would like to commend Vedrana, who helped me a lot.
12 March 2026
Reply from Cruisetopic
Thank you so much for your lovely feedback ✨
We’re delighted to hear that your experience with our service has been excellent so far, even before the start of your trip.
It means a lot to us to know that Vedrana has been so helpful, and we’ll be very happy to share your kind words with her.
We wish you a wonderful upcoming trip and look forward to being part of your cruise experience 🚢💙
Assistenza TOP...come prima esperienza…
Assistenza TOP...come prima esperienza siamo super contenti...consigliatissimo!
Maria e Aurora super disponibili e super gentili....
10 March 2026
Reply from Cruisetopic
Grazie mille per la splendida recensione ✨
Siamo davvero felici di sapere che la vostra prima esperienza sia stata così positiva e che siate rimasti super contenti del nostro servizio.
Ci fa particolarmente piacere leggere le belle parole per Maria e Aurora: disponibilità e gentilezza sono valori a cui teniamo moltissimo e saremo felici di condividere con loro il vostro feedback.
Grazie per il consiglio e per la fiducia, speriamo di accompagnarvi presto nella vostra prossima crociera 🚢💙
Great experience !
4 March 2026
Reply from Cruisetopic
Thank you so much for your kind words! ✨
We’re truly happy to hear that you had a great experience with us. Knowing that our service met your expectations means a lot to our team.
We look forward to helping you plan your next cruise adventure soon 🚢💙
Helpful staff
5 March 2026
Reply from Cruisetopic
Thank you so much for your feedback ✨
We’re happy to hear that you found our staff helpful and supportive throughout your experience.
Providing attentive assistance is always one of our priorities.
Thank you again for your trust 🚢💙
Reply from Cruisetopic
Thank you for your review. We’re very happy to hear that Paola was polite, kind and helpful. We’ll be glad to assist you again with your next cruise. 🌊✨
An excellent experience
2 March 2026
Reply from Cruisetopic
Thank you for your review. We’re very happy to hear that you had an excellent experience. We’ll be glad to assist you again when planning your next cruise. 🌊✨
My experience with Cruisetopic was very…good
My experience with Cruisetopic was very good. I received answers to my questions in a very short time and to the point.
27 February 2026
Reply from Cruisetopic
Thank you for your review. We’re glad to hear that you received quick and clear answers to your questions. We’ll be happy to assist you again with your next cruise. 🌊✨
Cruise world europa
We use cruise topic for cruise with ship-World Europa. Cruise topic gave us best price, it has great service, organization and all. Highly recomended
18 August 2025
Reply from Cruisetopic
Thank you for your review. We’re very happy to hear that you appreciated our price and service. Thank you as well for recommending Cruisetopic — we’ll be happy to assist you again with your next cruise. 🌊✨
Easy reservation and clear information
Easy reservation, good communication and clear services !
Is the 3rd cruise booked with Agent Bogdan. Profesionist! Thank you
27 February 2026
Reply from Cruisetopic
Thank you for your kind review and for choosing us again. We’re very happy to hear that the reservation process was easy and that you appreciated the clear communication and service. We truly appreciate your trust and will be happy to assist you again. 🌊✨
Everything was in 20 minute
Everything was in 20 minute, I got the ofer, I liked it , I payed online and that’s it
Thanks
23 February 2026
Reply from Cruisetopic
Thank you for your review. We’re glad to hear that the booking process was quick and easy for you. We wish you a wonderful cruise and will be happy to assist you again in the future. 🌊✨
Werry satisfied the best
Conekt with your agent Vedrana she is werry nice and she help me in every moment I weit all life and now with 72 my drim is front of me with your company thanks 🫠😊
24 February 2026
Reply from Cruisetopic
Thank you for your beautiful review. We’re truly happy to hear that Vedrana was there to support you and help you every step of the way. It means a lot to us to know that a dream you have waited for so long is now becoming reality. We wish you a wonderful cruise and an unforgettable experience at sea. 🌊✨
Reply from Cruisetopic
Thank you for your review. We’re very glad to hear that you found our service professional and helpful. We’ll be happy to assist you again with your next cruise. 🌊✨
It’s our second time that we booked…
It’s our second time that we booked with Cruisetopic.
Perfect experience.
21 February 2026
Reply from Cruisetopic
Thank you for choosing Cruisetopic again. We’re very happy to hear that your second booking with us was a perfect experience. We truly appreciate your trust and will be happy to assist you again for your next cruise. 🌊✨
Dominik mi je jako puno pomogao
Dominik mi je jako puno pomogao, dao dosta opcija i dao dobre savjete iz vlastitog iskustva.
19 February 2026
Reply from Cruisetopic
Hvala vam na lijepoj recenziji. Drago nam je čuti da vam je Dominik mogao pomoći, ponuditi više opcija i podijeliti korisne savjete iz vlastitog iskustva. Bit će nam zadovoljstvo pomoći vam i pri odabiru vašeg sljedećeg krstarenja. 🌊✨
Reply from Cruisetopic
Thank you for your kind review. We’re very happy to hear that Tea was helpful, patient and kind throughout your communication. We’ll be glad to assist you again when planning your next cruise. 🌊✨
No Support from any one once we paid
No Support from any one once we paid, no response from anyone about queries, next Steps. Mr.Mohamed I texted you multiple times no response from your side.
2 February 2026
Reply from Cruisetopic
We sincerely apologize for the delay in our response. We have recently been managing an exceptionally high volume of requests, which has unfortunately impacted our usual response times. While we always ensure every query is answered, we clearly missed the mark on speed in your case.
We are working hard to improve our turnaround times and would like to prioritize your request immediately. Please provide your booking reference or contact us directly so our team can finalize your next steps.
Thank you for your patience as we strive to do better.
This was our secoVioleta Made Our Cruise Experience Perfect — Twice!nd time booking a…
This was our second time booking a cruise with the agency, and once again we had an amazing experience.
On our very first cruise, we were completely new to everything, but Violeta took the time to walk us through every detail, explain how cruising works, and show us all the benefits. She was always available whenever we had questions, no matter how small.
We enjoyed that first trip so much that we booked our next cruise as soon as we came back home. And once again, Violeta did an outstanding job — she consolidated all our different offers, discounts, and options and made the whole process smooth and stress‑free.
At this point, we honestly can’t imagine booking with anyone else in the future.
Highly recommended!
18 February 2026
Reply from Cruisetopic
Thank you for sharing such a wonderful review and for choosing to book with us again. We’re truly happy to hear that both of your experiences were so positive and that your first cruise turned into such a memorable trip.
Violeta will be delighted to read your kind words. We’re glad she was able to guide you through every detail the first time and make the second booking just as smooth and stress-free by organizing all the offers and options for you.
It means a lot to know you would choose us again in the future. We wish you an amazing next cruise and will be here whenever you need us. 🌊✨
Reply from Cruisetopic
Vă mulțumim pentru recenzie. Ne bucurăm să știm că ați apreciat explicațiile clare și promptitudinea echipei noastre. Vom fi bucuroși să vă ajutăm și pentru următoarea croazieră. 🌊✨
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