I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals. Have a look through our website to learn how we plan to do this, and how we can support you to grow. Trust us with your journey onboard. Thank you!
PO Box 20, CB4 0FF, Cambridge, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As someone that is currently working on cruise ships specifically in revenue department I wish I had a tutorial like this before I went on ships. It gives a great detaililed explanation of not only the professional side of day-to-day is explained very accurately.
It was amazing and very informative I learnt a lot I must say
Good course content. I got to learn more about the different brands of whisky and their origins.
I honestly had an insightful experience because I have worked in retail and thought I have most of the practical knowledge but after completing this course I have gained valuable skills in terms of upselling and creating good relations to guests or customers
My experience have been great since day one because I am more enlightened through the various courses in the Academy.
Most of my questions have been answered once I complete a course and am more grateful and hope I will join the cruise team soon.Thank you so much.
Acquired indepth knowledge of Guest Service Excellence!
I found the course to be very insightful. I have a good idea on what to expect onboard as a sales associate and how to effectively close sales.
It was very much helpful with much of the important information well explained.
Got a better understanding of Upselling and croselling, different retail product categories and how to build guest relationship..
The piece was very insightful and enlightening. I now feel comfortable and more confident as I approach the clients because I now know the different personalities the guests have. The different types of client that walk in. It was really mind-blowing and knowledge nourishing. Thanks a lot for the course. I got to learn a lot am humbled.
I couldn't have a name witten on my certificate then what's the point of giving that certificate. "Presented to" what am i going to do with that?

Reply from Cruise Retail Academy
I have really learnt another from the program,,and acquired a lot of knowledge in fields i was not perfect in.
Its very educative and friendly, they help me to be more confident and work becomes more easier while waiting to board.
Very informative and detailed information that are easy to understand and helpful in preparing for Retail Marketing and Sales onboarding a cruiseship.Highly recommend
It's the best app for retail knowledge....the company holders have been making sure that they deliver the best retail ideas and also assist in each and every job application stage🤗🤗
The learning program is very efficient, giving the right knowledge to prepare oneself for life on board, guest & retail service.
You also get certification after completing the modules.
I will also give a shout out to the team for swift process they have when connecting a new CM with relevant companies.
"Dear Mr. Adrian, thank you for the outstanding virtual support. Your attention to detail and quick response time made the entire process seamless. I truly appreciate your dedication to excellence and the professional manner in which you manage guest/client relations."
It was an amazing program i learned a lot thank u so much
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.