Cruise Club UK Reviews 

Really responsive and helpful, talked me through various options and upgrades - easy to do business with!

We booked a Princess Hawaii Cruise. I had problems downloading the Medallion class app and was really frustrated as I wanted to check in for the cruise and had read somewhere that you could be denied boarding if check in not completed ahead of arrival at the cruise terminal. I had emailed Princess direct but not received a response. Ian was very understanding and went out of his way to contact Princess whilst I was on the phone to him. He provided the necessary information that I required. Funnily enough, I then got a response from Princess to the email I had sent. I was able to check in on the website and provide all necessary details in order to ensure a stress free arrival at the cruise port. Many thanks Ian

Having returned from one long haul flight with the thought of another, decided to cancel and book fresh cruise , the process was made easy with the help of the cruise agent Olive from cruise club uk,

Big Thank you

Olive was so helpful and patient as wasn’t sure which cruise to go on.she helped us book the right room and went above and beyond to sort out our perfect cruise for our 45th wedding anniversary.thank you olive!!!

Booked a cruise with Olive on 17 February, who was extremely helpful, polite and a credit to your team.
She went out of her way to help us and to give us the best deal possible.
Thanks Olive!

I spoke to a lovely cruise expert called Olive. 5 minutes if that and the cruise was all booked. Lovely, lovely lady who knows her stuff!! Highly recommended

Should have read the reviews. This company is truly awful.
Spelt my name incorrectly, cross referenced me with another booking so my mobility scooter wouldn't fit in the cabin I've booked. (I didn't mention a mobility scooter)
Emailed them about their mistakes and they replied that they have cancelled my booking. However, P and O are welcoming me aboard.
Don't answer emails or their phones. No idea if I've booked a holiday or not.
As for my cuise credit, forget it.
AVOID this company.

Excellent service. Despite issues with the cruiseline not providing ticket information until the last minute cruiseclub got them sent special delivery and kept us informed. Have booked again for 2022.

Once you have booked your Cruise via Cruise Club you'll find it difficult in the extreme to make contact with them! Tickets for flight Virgin flight to Barbados didn't arrive until the day prior to flying when we had already left home. If you try to contact them on their various telephone numbers in mid week they'll be closed until Saturday, call on a weekend they'll be closed with an open on Monday to Friday message etc. We sailed on MSC Seaview, a good ship with poor entertainment plus extortionate pricing for excursions when and if available eg a 4 hour typical short tour for around £100.00 per head. NB Like many others we found that the same trip could be booked via many taxi's or local companies for between £30 to £40 per head! Food and service levels were very good with the exception of the reception area who were consistently obstructive offering little helpful information! Cruising is great but never book with these guys!

Do Not Use this company. We booked cruise nearly a year ago. Paid in full. Promised tickets would arrive 2 weeks before departure. We are due sail from Barbados Tues 7 Dec, today is Friday 3 Dec. Told by Sam Tues 2 Dec that tickets would be sent special delivery and be with us by 1pm Friday 3 Dec. Tickets have not arrived as promised. No one will answer phone in afterwards dept. Ladies in sales office - one on holiday until 13 Dec, other not in office until 4 Dec.

Not worth one star absolutely terrible customer service nearly one month ago at 1715 hrs on a Friday evening received weirdly worded email about major changes to our MSC cruise departing 21 December and they would be in touch shortly it even said at the end it was a draft Email !!!! …..attempted to contact them but found customer service were shut at weekends and in spite of many phone calls, emails and even a recorded delivery letter over three weeks later I still waiting for a reply. Other customers using different travel agents have received full information weeks ago offering refunds alternative cruises etc. Will never use Cruise Club Uk again.

Probably the worst company to book a cruise with.
They still owe me my £500 deposit from many years ago.
They told me I had to pay them ( CCUK ) gratuities for my booked Cruise in advance, this was after taking the £500 deposit a couple of days before.
I contacted the UK office of the cruise line and they informed that Gratuities were not required to be paid in advance.
CCUK still insisted I pay them. ( I refused )
The final straw was the Flight they had booked us on for the cruise apparently required an additional £50pp flight surcharge and the flight would not get us into the cruise departure city until the evening and our booked Hotel until late evening and that was the end of the 1 night pre cruise stay. ( no time to explore )
I had no other choice but to cancel the cruise.
When I spoke to CCUK on the telephone the person I finally got through to just quoted me over and over again " Term and Conditions"
I have so far booked 24 cruises in the last 15 years with many different cruise travel agents and also direct with the cruise lines.
Never any issues with any of them.
Cruise Club UK rubbish company.
Avoid them at all cost

It has taken 18 months for Cruise Club UK to settle my refund entitlement and my Court Cost. After many months of no response from this travel agent regarding my refund, I chose to try with the help of a Court Claim, on line.
The process was straight forward, and simple to file.
The result was immediate once the papers were served, resulting in a phone call from Cruise Club UK offering to send payment within days.
So, if like me, you were having difficulty trying to get your entitled refund from Cruise Club UK, I recommend you try The Small Claims Court.

Great customer service; this the second time I am using them and find the experience and journey very friendly and informative. I have recently dealt with Christian Hodson to organise a cruise for a group of 10 of us. I have decided to use them again based on my previous endeavour and I must say no request was too small for him and he was always eager to help.

We originally used Cruise Club because saw a very good offer in newspaper. Had good customer service first few times but appalling service this time. Booked our cruise in March and no help at all until I had to ring them 10 days before cruise which is in 2 days time. Was dealing with P and O myself as no documentation received from Cruise Club. First of all they told us we would receive it 7-10 days before cruise, then when not received they said it had been sent on the 26th. Still not received this week and when ringing was told they hadn’t received it from P and O. They just seemed to keep on making excuses. Got a helpful person a couple of days ago who said she would post. Received today including original P and O letter dated March. No luggage labels but they sent 2 aeroplane labels !! No point in using an agent if I still have to do everything myself.

What appalling customer service ! Very pleasant and helpful when you are booking a holiday. HOWEVER, be aware if you are due a refund customer service is non- existing. Emails and telephone messages to WENDY MULHOLLAND, the sales advisor I booked with have been totally ignored since 19th June (now 19th July) she hasn’t even got the common decency to respond!! I have suggested she purchases a dictionary so that she may research the definition of Customer Service. On the plus side a huge thank you to Lindsey for her help and information this morning.

If I could give zero stars I would.....Cruise Club have still not refunded our money from a cruise cancelled on March! Royal Caribbean have confirmed to us they paid Cruise Club in full in March....so why have I still not been refunded four months later....I have escalated time and time again with no meaningful response. This business is clearly untrustworthy and they will never see another penny of my money. I would advise anyone to avoid like the plague.

Booked a cruise Feb 2020.Paid deposit cancelled due to covid.Used deposit to rebook cancelled 29/3/21 by cruise company.Not cruise .clubs fault Requested return of deposit .Was informed by cruise company would be within 30 days.Cruise club UK said 45 to 60 days.No refund arrived after 65 daysContacted Cruise club.No response,rang again told I had been emailed untrue.Told refunds would take 45-60 days.Emailed Director Paul Edge .He replied Cruise line had my money but he would arrange for member of staff to contact me.No response.Contacted cruise line they told me they had returned my deposit to cruise club a couple of months previously.Emailed director again.Got a message from a member of staff promising to phone later that day still waiting.Not their fault cruises cancelled but it appears they are deliberately retaining my money.Always pleasant to speak to but this is one company I will avoid in future

Wendy found us exactly what we wanted and at a great price. I will definitely us Cruise Club UK again.

Great price, great service and will certainly book again as they offer a booking incentive for repeat customers. Read lots of reviews around cancellations due to covid but every travel agent was in the same boat.