Cruise Club UK Reviews 

olive was very patient with my husband he can be alittle direct

I saw an advertisement in the newspaper for a cruise. The cruise agents was unknown to me. I called Cruise Club UK and spoke to Olive. This company has served me for many years with friendly staff and reliability. I trust the company because of its efficiency.
Needless to say Olive organised my holiday and not for the first saved me some money too.

Got a great service from Olive. She went out of her way for me to get the best price and cruise I wanted.

Booked a cruise for august 2023 with Ian. The service I've received so far has been exceptional. I've made a nuisance of myself by phoning Ian at odd times about trivial matters but he has been incredibly helpful. I have complete faith in this company as we booked with them pre-covid and had a faultless experience.

Very poor customer experience with cruise club - we were informed that our cruise had been cancelled at the beginning of April after a large group of us had booked mostly a year or so ago. The cruise ship had been chartered by a private company. That was the beginning of April and despite numerous emails and messages we still haven’t received our deposits back from Cruse Club. In many cases our money has been with them for longer than a year. They say that they haven’t received the money back from the cruise line, but our contract was with them. It appears they don’t care and don’t take responsibility for getting our deposits back from the cruise line.

A delayed cruise from 2021 - due to now go on 03/09/22 - still no final invoice or details despite numerous phone calls and emails.

I had the pleasure of my enquiry being dealt with by the lovely Olive and she made the whole experience painless. Being a complete cruise novice, Olive answered my million questions with total patience and understanding and found us exactly what we was looking for with the minimal fuss.
I would highly recommend.

Excellent Service from Jack Milton
We have recently contacted Jack Milton at Cruise Club to book a MSC cruise, excursions and on-board activities.
Jack was most helpful and has listened patiently to our family’s needs and provided the benefit of his own professional experiences to advise our choices for the better.
When certain elements have needed to be verified, Jack returned calls in a timely fashion. He is polite, friendly and exudes professionalism. He is a credit to the company.

Excellent service given by both Natalie and Emma. We had a 'last minute passport' issue and Emma Evans was extremely helpful and responded very promptly to my emails. This helped the embarkation process, with MSC, when arriving with the new passport which was different from the passport details originally given to MSC. From personal experience I would book with Cruiseclub again.

Booked a Celebrity Cruise for 2023 with flights and hotel as a package with Cruise Club UK but this was cancelled by Celebrity and hence Cruise Club. Cancellation email received 12 April 22 but still no refund of deposit (now end of May). Emails are not answered by Cruise Club, cant get through on the phone. Funny though they can answer phone immeadiately or ring you back within 27 seconds if booking! Government website states package refunds should be given within 14 days (no matter whether they have received refunds from others) so they are in breach of legal requirements. Do not book with them as they give no support once they have your money.

Cruise club are very good to deal with, everything went according to plan. Car parking arrangement worked perfectly, joined the MSC Virtuosa on time. Cruise was excellent, I'd recommend MSC as great value for money, food was marvellous.

Excellent service from Marcelle Hylands she as been very helpful, professional and friendly and dealt with our issue promptly
I would use Cruiseclub again as I have done for several years in the knowledge that they have staff whose priority is to look after their customers which Marcelle has certainly done for us
Recommend Cruiseclub highly
Big Thankyou Marcelle Hylands

Great service. Been dealing with Lindsey and she's been great helping me check in online and answering all my many questions. Will definitely be booking again!

Despite MSC changing the itinerary, Cruise club took on board and helped us all the way, as a group of 8 and a booking of over £18k they kept all parties happy which was quite a task, with help from Christian in bookings and Marcelle in Aftersales it was no fault of theirs they came up trumps great service thank you

The saga of booking our cruise has been a long and tortuous one, but thanks to the excellent efforts of the staff at Cruise Club UK, it is finally completed. Firstly, there was an issue of getting the Future Cruise Credit (FCC) taken into account, which was sorted out by Becky. Then came the problem of getting flight information and tickets. Thanks to a great effort by Zoe, we eventually received the necessary information which allowed us to complete check-in.
Many thanks to them all for the magnificent effort in getting all this sorted. It would appear that the root of the problems stemmed from the cruise line (no names no pack drill).
We shall be back.

Staff here know their stuff! Had a few issues with sorting out antigen tests Zoe always helped and gave up to date information. She was always prompt in responding. Great company to deal with would highly recommend

If there had been a zero rating option I would have chosen it! We are 3 days off the start of our cruise and I’m so fed up of the whole experience I no longer want to go!! We were told we were checked in, we’re not! Told we have to confirm our flights asap but no booking ref provided. They say they no longer have access to our booking so can’t check status, it’s all on us. So just to clarify, what are we paying you for exactly?

Excellent service from Becky Saddoo. Polite, professional and friendly. She explained everything clearly and made sure all appropriate benefits were applied, even the ones I failed to remember.

Very competitively priced too.

Having cruised for over 25 years, Becky provided some of the best customer service I have experienced to date.

Olive was very knowledgeable, pleasant & helpful

Not sure if they are crooks or just incompetent. Publish a great offer to entice you in. Because of COVID ships keeps changing and cruise delayed for 2 years - fair enough) but then start removing the 'benefits' that made it such a good deal in the first place (e.g. Excursions that were included no longer included) but you are not allowed to cancel or you'll lose your deposit!!

Communications not great and then when on the cruise discover the 'onboard credit' promised doesn't materialise. MSC blame Cruise Club UK, Cruise Club UK then say the onboard credit was removed months before but nothing in writing to confirm this. Then just start ignoring your emails.

Unless they suddenly come good an honour the missing money I'll never use them again and I wouldn't recommend anyone else do either.