Croyland Reviews 

1,116
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and professional throughout every single step of the vehicle acquisition journey. Many people strongly appreciate the relaxed, transparent no-pressure sales approach and the reassuring communication provided by the team from start to finish. However, some customers also noted occasional difficulties involving post-purchase mechanical problems, such as unexpected engine failures or oil leaks after driving away. A small group of visitors also experienced frustrating communication delays, showroom neglect, or felt let down by unexpected vehicle preparation and valuation inconsistencies.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during the vehicle... See more

Service

Customers consistently note positive experiences with service, highlighting efficient staff, helpful... See more

Product

Customers had positive experiences with product, expressing great satisfaction with their new vehicles... See more

User experience

Users describe satisfaction regarding their user experience, highlighting a smooth, seamless, and stress-free... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful and professional staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Company replied

Rated 5 out of 5 stars

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,116)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and helpful

Ben made buying a car so easy, very helpful and efficient with the sale. Very knowledgeable and willing to help throughout. Thanks

13 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Friendly service

Friendly, un-pushy sales team. Dan was extremely helpful. Vehicle prep was excellent

13 November 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to review your purchase with us.

Rated 5 out of 5 stars

Brought my new car home today very good…

Brought my new car home today very good service in every way from mr dan Aspinall. Very good communication, and updates,very fast service , very friendly, helpful thank you

13 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your kind review.

Rated 5 out of 5 stars

Professional

Professional, friendly service from Ben Pugh.
Lots of additional support regarding the transfer of my previous vehicle.

10 November 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to review your experience with us.

Rated 5 out of 5 stars

Just purchased a Model 3 from Ben at…

Just purchased a Model 3 from Ben at Croyland Car Megastore over the weekend. We were able to test drive the car we liked to check it was right for us. We part ex'd our car for what we felt was a very competitive trade in value which helped keep payments sensible. Cheers for your help, Ben, feels good to have a reliable used car supplier on our doorstep, we'll no doubt be back!

8 November 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Part exchanged my car

Part exchanged my car, with the help of Ben Pugh, and the process was quicker and easier than I ever imagined it would be. Ben was really helpful and professional the entire way through and made the process flawless, ensuring that any problems I did face were sorted instantly without any hassle. Would highly recommend Croyland for anyone considering a part exchange with them as it’s 100% worth it

5 November 2025
Unprompted review
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Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Customer service

Bought my car from CROYLAND
Great service from Ben Pugh who was professional and patient.
All the paperwork was easy and stress free

6 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Excellent service

Just bought my skoda octavia from croyland motors and am very very pleased with it. I had a reasonable trade in price for my zafira. Ben, my salesman gave me time to have a good look over the skoda inside and out on my own. The service and transaction was very easy and quick. Ben's knowledge and helpfulness was second to none.
My wife will be after a new car next year and I won't hesitate to try croyland motors first.

30 October 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

A car with a view

I had been wanting a new car for a while, so when I saw the one I wanted at Croyland in Rushden I went to have a look. Ben pugh was the salesman who greeted me. I found his non-pushy demeanor very refreshing, so decided he would get my custom. Ben was very professional (actually had a sense of humour, rare these days) he explained everything very thoroughly and clearly. I have dealt with Croyland before and Ben did not let the great service down.

8 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

“If car buying had a Ben button

“If car buying had a Ben button, I’d press it every time!”

From the moment I walked in, Ben was absolutely amazing – the man could probably sell ice to a penguin, but in the good, genuinely helpful way. He advised me on everything from engines to extra features, and he explained it all in a way that even my goldfish could’ve understood.

He greeted me with a smile big enough to power a small village, and it never faded – not even when I asked him the same question three times (just to double check I sounded like I knew what I was doing).

Ben was knowledgeable, friendly, and clearly knows his onions… and quite possibly the whole greenhouse too. If buying a car usually feels like a maze, Ben was basically Google Maps with better customer service.

I drove off feeling confident, well looked after, and definitely not swindled — which is pretty much the dream outcome when buying a car!

Highly recommend – Ben is a legend behind the desk AND the steering wheel of customer service! 🚗💫

12 October 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your kind review about your buying experience with Ben. It's very much appreciated.

Rated 5 out of 5 stars

Easy process.

Good service, all paperwork completed without fuss. No pressure, quick easy process.

16 October 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Brilliant!

We had a great experience buying a Peugeot e-208 from this garage. Jamie Waller was really helpful. We loved that there were no pushy sales techniques. A fair price was agreed for my old car in the part exchange, and we love our new car.
I specifically like how Jamie charged the electric car up to full so that we could see it's full range on the test drive; my sister has bought an EV from a different (not as good) garage before, and they did not fully charge up the EV for her test drive, and she was disappointed to see that the range wasn't what she was expecting. I like how this wasn't concealed from us by Croyland.

11 October 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for your review. We were pleased to help you with your electric 208.

Rated 1 out of 5 stars

The biggest scamers.Run away.

The biggest scamers. I have pickup a Toyota Corrola on 9 Sep 2025 from them. After I have driven for 2 days the car it start to show many hidden issues, CarMegastore made me lose 2 days telling me they will fix the problems but at the end they didn't agree to pay to fix the car. Now they don't want to take the car back.According to them they can not accept the car back. According to Customer Rigths 2015 I can return the car when I want in the first 14 days with or without a reason.I have good reason to return the car as she has safety issues and another problems that they cost around £4000 to be fixed according to Toyota Northampton Service. Megastore doesn't want to pay for the fix and they don't want to accept the car back. Never recommend this dealer when you see the name CarMegastore Croyland run as far as you can .

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Purchase experience.

Ben attended to me, he was absolutely brilliant, he made the entire purchase experience seamless and straightforward.

Many thanks Ben!

17 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Perfect car buying experience

My whole car buying experience was amazing thanks to the sales assistant Charlie. He took the time to actually listen to what I was looking for and went above and beyond to get the sale through. Credit to the company,

9 October 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We really appreciate it.

Rated 5 out of 5 stars

Lynn and all the team have been…

Lynn and all the team have been amazing. I had a slight issue with the car that needed to be addressed by Vauxhall. Not only did they promptly sort this. Lynn sorted a car being delivered to my workplace and my car collected. No quibbles or anything. On return of my car, again promptly sorted delivered back to my work place today. Amazing communication throughout and nothing was to much trouble. Really happy and very grateful to all the team involved. Thank you

8 October 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your experience with us.

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