Croyland Reviews 

1,116
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and professional throughout every single step of the vehicle acquisition journey. Many people strongly appreciate the relaxed, transparent no-pressure sales approach and the reassuring communication provided by the team from start to finish. However, some customers also noted occasional difficulties involving post-purchase mechanical problems, such as unexpected engine failures or oil leaks after driving away. A small group of visitors also experienced frustrating communication delays, showroom neglect, or felt let down by unexpected vehicle preparation and valuation inconsistencies.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during the vehicle... See more

Service

Customers consistently note positive experiences with service, highlighting efficient staff, helpful... See more

Product

Customers had positive experiences with product, expressing great satisfaction with their new vehicles... See more

User experience

Users describe satisfaction regarding their user experience, highlighting a smooth, seamless, and stress-free... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful and professional staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Company replied

Rated 5 out of 5 stars

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,116)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

We have purchased 2 cars in the space…

We have purchased 2 cars in the space of a year from Croyland excellent service from start to finish , Ben guided us through both sales and was very quick to help with any questions and made the whole experience seamless, would highly recommend .

9 December 2025
Unprompted review
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Reply from Croyland

We were pleased to welcome you back to Croyland. We appreciate you taking the time to review your experience too.

Rated 5 out of 5 stars

Very professional people grate services…

Very professional people grate services I highly recommend croyland car megastore for any one looking for any vehicle 100% will be back there for my next 👌✅

15 December 2025
Unprompted review
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Reply from Croyland

Thank you for taking the time to leave us a review and recommendation

Rated 5 out of 5 stars

Highly recommend, thank you Matt

Was really impressed with the service I received from Croyland motors. Matt was super helpful & made the whole process simple and stress free! I had regular communication and accessible information that made the part exchange of my car easy. Matt is really knowledgeable and was able to run through all the options regarding finance and warranty to enable me to make the right decision. Thank you Matt for providing such a great service!

17 December 2025
Unprompted review
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Reply from Croyland

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Buying our new car at Croyland

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole experience enjoyable. I really do recommend this dealership - we are very happy customers 😊

16 December 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Croyland Cars

Dealt with Dan at Croyland. Very easy and seamless sale. I would recommend Croyland

14 December 2025
Unprompted review
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Reply from Croyland

Thank you for your review. It's really appreciated.

Rated 5 out of 5 stars

Reliable, warm and easy experience

I am a returning customer having bought two cars with Croyland already and as always from start to finish, this was a great experience. Jamie Waller was patient and knowledgeable, he explained everything clearly and took time to make adjustments. I highly recommend Jamie and Croyland, especially if you’re looking for quality cars and a stress free car buying experience!

12 December 2025
Unprompted review
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Reply from Croyland

Thank you for returning to Croyland for your new car. We appreciate you taking the time to review your experience too.

Rated 5 out of 5 stars

Ben was extremely helpful

Ben was extremely helpful but not pushie in any way like some salespersons can be. The service provided was excellent with Dan stepping in for some of the paperwork when Ben was unavoidably delayed when I was picking up the car.
Would definitely recommend Croyland to others

10 December 2025
Unprompted review
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Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Thankyou jamie!

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit and talk all things cars! Jamie makes what could be a very stressful experience just effortless and easy. He is always extremely professional and knowledgeable. No question ever too silly to ask. He kept me updated throughout the process. I’m a returning customer for a reason, good customer service makes all the difference. Thankyou Jamie and croyland!

9 December 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for coming back to Croyland again! We were pleased to be able to help. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Found Dan very helpful and friendly

Found Dan very helpful and friendly.
We were not rushed but made to feel comfortable and valued.
The process was made very easy

6 December 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Ben was fantastic from start to finish

Ben was fantastic from start to finish. No pressure selling polite goes out of his way to explain everything properly with you. Makes sure your happy with your purchase.

3 December 2025
Unprompted review
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Reply from Croyland

Thank you for leaving us a review of your experience.

Rated 5 out of 5 stars

Thanks to Jamie and Croylands

Thanks to Jamie and the team at Croylands when securing a recent used car deal.
He was professional with good communications, delivering what was asked for.
Car was as expected and prepared to a high standard.
Went the extra mile with collection from local train station on agreed pickup day. Well done 5*

27 November 2025
Unprompted review
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Reply from Croyland

Thank you for your review and recommendation. We really appreciate it.

Rated 5 out of 5 stars

Croyland car megastore is in my opinion…

Croyland car megastore is in my opinion the no 1 used car dealer in the county if not the region , first class service , great trade in deal on my car , I always use Croyland and would never go anywhere else especially as their staff have such attention to detail in particular Jamie Waller , a real credit to the company , thanks for all your support Jamie

30 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for your review and recommendation. We're pleased that Jamie was able to help you with your car purchase.

Rated 5 out of 5 stars

Purchased a car in September

Purchased a car in September, had great service throughout the buying process and was able to pick up the car within a week.

Would highly recommend speaking to the salesman called Jamie Waller.

30 September 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Good experience

Good experience. There was never any pressure to buy. Details were explained clearly. Dan was very professional & had a comprehensive knowledge of the vehicle. The car which I traded in was bought from Croyland some 12 years ago & it was reassuring to see that the same professional standards are still maintained.

27 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We really appreciate it.

Rated 5 out of 5 stars

Car Purchase from Croyland Car Megastore

We booked a test drive of a Toyota Yaris at Croyland Car Megastore.
On arrival we were met by Jamie Waller. The car was ready for us to inspect and he ran through the car specifications with us and then accompanied us on the test drive.
We decided to buy the car - Jamie ran through the purchasing options available. We were given a fair price for my old car and the deal was done.
Throughout Jamie was extremely professional and helpful. We were not pressurised in any way unlike previous sales people I have encountered.
A date was arranged to pick up the car and to finalise the paperwork.
Every thing was prepared and ready for us. Due to my husband leaving his wallet at home Jamie managed to sort out a bank transfer with his accounts department which saved us having to return on another day.
I have no hesitation in recommending Croyland Cars and Jamie Waller.
Thank you and I love my car!

21 November 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service. I was really looked after by Ben Pugh. He very helpfully explained everything and made the process feel as easy as it could be. Ben went the extra mile helping me find the car that I required and keeping me updated on progress.

20 November 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate your review and sharing your experience with us.

Rated 5 out of 5 stars

I bought a car (Hyundai Ionic) from…

I bought a car (Hyundai Ionic) from Croyland Cars, and Ben was very helpful throughout the process. He handled the finance smoothly and made the whole transaction easy. I’m happy so far and just waiting for my V5C so I can sort out my insurance, as they need it in my name. Once I get that, I’ll finally be able to drive the car 🚘. And can tell about car .But overall, Ben has been really helpful up to this point.

9 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for taking the time to leave us a review.

Rated 5 out of 5 stars

I want to highlight the exceptional…

I want to highlight the exceptional service provided by Ben during my recent car purchase. He was incredibly helpful and professional from start to finish. Ben’s knowledge of the vehicles was impressive, and he went above and beyond to ensure I found the right car for my needs. His communication skills were outstanding, making the entire process smooth and enjoyable. I cannot recommend Ben highly enough. Thank you for the brilliant customer service!

16 November 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great experience when buying your car with us. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

new car

I had been wanting a new car for a while, so when I saw the one I wanted at Croyland in Rushden I went to have a look. Ben Pugh was the salesman who greeted me. I found his non-pushy demeanor very refreshing, so decided he would get my custom. Ben was very professional (actually had a sense of humour, rare these days) he explained everything very thoroughly and clearly and as my car was not ready on the day we agreed Ben gave me a call and advised the reason why and with out hesitations i was a given a courtesy car so Thank you for the wonderful service from you and your team

14 November 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your lovely review. We appreciate you taking the time to share your experience with us.

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