Croyland Reviews 

1,120
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable throughout the entire vehicle purchasing journey. People often mention that the sales team is never pushy, ensuring a very relaxed environment and carefully explaining everything. Reviewers deeply appreciate the exceptionally smooth, stress-free handover, the thorough preparation of the cars, and consistent communication. However, some customers also noted experiencing severe unexpected mechanical problems with their vehicles shortly after completing the purchase. A few reviewers expressed frustration regarding customer care, feeling unsupported when trying to resolve these post-sale issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Users describe positive interactions with service, highlighting efficient, honest, and helpful staff who make... See more

Product

Customers had positive experiences with product, expressing absolute satisfaction and delight with their new... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and stress-free purchasing process... See more

Customer service

Reviewers highlight positive aspects of customer service during their vehicle purchases. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Company replied

Rated 5 out of 5 stars

Indi was a very honest and helpful salesman, making the process easy for us. Indi was understanding of our needs and flexible with us as we moved through the sale. The Croyland selection was very imp... See more

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,120)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lynn and all the team have been…

Lynn and all the team have been amazing. I had a slight issue with the car that needed to be addressed by Vauxhall. Not only did they promptly sort this. Lynn sorted a car being delivered to my workplace and my car collected. No quibbles or anything. On return of my car, again promptly sorted delivered back to my work place today. Amazing communication throughout and nothing was to much trouble. Really happy and very grateful to all the team involved. Thank you

8 October 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your experience with us.

Rated 4 out of 5 stars

Overall great experience buying from…

Overall great experience buying from Croyland. Visits and test drive very informative. Picking up on the day had some nice touches that made it feel like buying a new car. Local to me, would definitely recommend

30 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation

Rated 5 out of 5 stars

Great Service

Brilliant service from Ben meeting my expectations and talking me through the process, I have had a few cars of Croyland and have never been disappointed.
Great customer service.
Thanks guys.

5 October 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Dan A

Dan A was excellent, very knowledgeable about the vehicle he was selling, very good experience with Croyland

8 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. It's very much appreciated.

Rated 5 out of 5 stars

Croyland Daniel A

A great experience in buying for the 1st time from Croyland. Daniel Aspinall couldn't have been more helpful, from 1st enquiry to test drive then purchase. Very smooth transaction, great deal and highly recommended if you are in the market for some new wheels.

8 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Charlie is great!

My whole car buying experience was amazing thanks to our sales assistant Charlie. We were able to explore all the cars we were interested in and picked one immediately after. There was no pressure, just helpful advice for what car was best suited to me. Even after I’d bought the car I was looked after well. I’m able to phone up or just show up and Charlie would go over and beyond to help me with my car. So glad I bought here!

16 September 2025
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great service

Great service, great deal, no messing around. everything you want when buying a motor! Very happy.

Thanks Ben.

11 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review. It's very much appreciated.

Rated 1 out of 5 stars

They are selling faulty cars !!

They are selling faulty cars !!!
The communication with them is so hard

20 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your feedback. We’re sorry to hear about your experience and take concerns like this very seriously. To help us investigate and resolve the issue, please contact our Aftersales team directly at aftersales@croylandcarmegastore.co.uk with more details. We are committed to assisting you wherever we can and the opportunity to put things right

Rated 5 out of 5 stars

A great experience

A great experience, found the car we had been looking for, spoke with Dan who couldn’t. have been more helpful. Viewed car and went on a very good test drive. Agreed a deal and sorted. I can honestly say buying this car has been a really good experience from start to finish. Dan made it a great experience so Thank You. Also the coffee was very well received. Dave & Dianne

18 September 2025
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read you had a great experience and Dan was able to help you with your recent car purchase. Thank you for leaving a review.

Rated 5 out of 5 stars

Very seamless process.

Very seamless process.
Ben was fantastic. Went out of his way to help.
Will use this service again

17 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your recent review. We're please Ben was able to help!

Rated 1 out of 5 stars

Avoid at all costs!!

Avoid at all cost!!!
Had no end of problems with the car, bought it back in January 2025, hadn't even had it 3 days and the engine light came on, and still to this day this problem hasn't been resolved. I am sick of being fobbed off with them saying there's no found faults with the car "it drives fine". I have 3 young children and with an engine light that keeps coming on and off is really not safe and yet they still say there's nothing they can do, also claiming against my warranty for work they haven't even carried out is beyond a joke. Trying to call them about this is almost impossible, they never pick up the phone or make out they are busy in meetings so to ring back another time.
I have been to another RAC APPROVED garage that have given me a report to say that there is faults with my car so at the moment I will be taking matters further under the Consumer Rights Act 2015 to have this matter rectified.
Please stay away from this car place.

17 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your feedback. We are sorry to hear about the difficulties you've experienced and understand how frustrating this situation must be, especially with the safety concerns you've raised. We now understand that you are in contact with our Aftersales team, and please be assured that Lynn is doing her utmost to resolve the matter to your satisfaction. We take all concerns seriously and are committed to working with you to find a resolution. If you have any further information or documentation you'd like to share, please feel free to email us at aftersales@croylandcarmegastore.co.uk

Rated 5 out of 5 stars

Great experience Charlie was very understanding and…

Charlie was very understanding and patient when I was looking for a new car. He was very efficient and very helpful with everything. Definitely recommend Croyland cars.

17 September 2025
Unprompted review
Croyland logo

Reply from Croyland

It's great to read that Charlie was able to help with your new car purchase. Thank you for your review.

Rated 5 out of 5 stars

This was my first time dealing with…

This was my first time dealing with Croyland Car Megastore, very professional from start to finish with a quick and easy sale along with a part exchange. Ben Pugh was very welcoming and made the experience extremely positive aswell as giving me a good and fair deal, I would recommend to anyone.

7 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your recent purchase with us. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Couldn’t thank the team at Croyland…

Couldn’t thank the team at Croyland enough if I tried. Went to look and get prices and George helped with that and not pressuring me at all. Came back the following day and was placed in the hands of Charlie. He was so approachable and professional! He helped with anything I asked or questioned him about. I walked away with a new car and content that these guys helped me and went above and beyond to sort my finance stress free. Would 100% recommend Croyland cars to anyone.

20 August 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review and thank you for your recommendation.

Rated 5 out of 5 stars

Jamie Burton

Jamie Burton was very helpful from start to finish and made my whole car buying experience a pleasure!

13 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thanks for your recent review.

Rated 5 out of 5 stars

Rushden

Worked with George and Matt, both very helpful and made the situation less daunting and smoother.

9 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review of your experience.

Rated 5 out of 5 stars

Thankyou croyland for a fantastic…experience

Thankyou croyland for a fantastic service when I had a wheels issue shortly after buying my car, they were amazing, dealing with the problem and going that extra mile, although it was only cosmetic the wheels are now stunning , great service throughout, a special thankyou to Lin at company care

5 September 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review of your experience with us. We're pleased to be able to help.

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