Crowntours Reviews 312

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, enthusiasm, and ability to make historical information engaging and easy to understand. The overall organization of tours is frequently highlighted as excellent, with many people appreciating the smooth coordination from start to finish, contributing to a relaxed and enjoyable experience. The service provided is often described as outstanding, with consumers noting the efficiency and ease of their overall experience, and the positive impact of small group sizes. However, some customers also noted issues with tour logistics, including guides arriving late or being difficult to locate at meeting points, leading to missed time slots or confusion. A few other people also felt that the product, specifically the audio guide, was impossible to download, and some experienced tours being rushed through certain attractions.

What people talk about most

Staff

People report positive experiences with staff, particularly praising tour guides for their extensive... See more

User experience

Users describe positive interactions with user experience. Many reviewers found the experience informative,... See more

Service

Reviewers highlight positive aspects of service, often praising the tour guides for their knowledge and... See more

Location

Consumers generally find the locations to be positive, with many praising tours of the Colosseum, Roman... See more

Product

Customers consistently note ambiguous experiences with the product. Some found it better than expected,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently visited Barcelona and joined Crown Tours to explore Park Güell and the Sagrada Família. It was such a wonderful experience! Everything was perfectly organized, and the guides were fantastic... See more

Rated 5 out of 5 stars

I had several tour experiences with the Crown Tours Company both in Rome, other parts of Italy and in Barcellona. Everything is very smooth and easy, especially for finding the meeting point an... See more

Company replied

Rated 5 out of 5 stars

We were given clear instructions on where to meet, which was followed up with reminders to be on time. We arrived 5 minutes before our check in time and the guide was already waiting She took us o... See more

Rated 5 out of 5 stars

Great Colosseum Tour with Giuseppe and Crown Tours We did the Colosseum tour with Giuseppe and it was a really great experience. Even though it was 1 PM and the sun was very strong, he made the... See more


4.8

Excellent

TrustScore 5 out of 5

312 reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great organisation

Great organisation , Great people , Great Guide , My trip to italy was worth because of crown tours , they made my trips way easier than I thought, Cheers to Crown !

1 August 2025
Unprompted review
Rated 5 out of 5 stars

The tour was perfect!

The tour was perfect!
Everything that we wanted to see + our guide Lara was amazing. She told us all of the storys and history.
10/10 experience for sure!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

August 21st

Very informative, very helpful, boring at no point. Mrs. Milka did a great job guiding us through many different eras of the Roman Empire. I’d recommend this to anyone.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Family friendly tours!

Today was made great by the way the company organised its tour. It flowed well and the guide, Jessica, was amazing, knowledgeable and interracted with the group well, making the history come alive for the kids present. My son thoroughly enjoyed the experience, and we'd recommend the full tour to anyone.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Barcelona with crown tours

I recently visited Barcelona and joined Crown Tours to explore Park Güell and the Sagrada Família. It was such a wonderful experience! Everything was perfectly organized, and the guides were fantastic. The Sagrada tour especially gave me chills – our guide shared so many beautiful stories that made the visit unforgettable. I came back home with amazing memories, and I truly hope to do it again very soon.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was amazing

The customer service was amazing, we were late for our tour and they called us and gave us directions to reach them, the staff is super friendly and well organized, our tour guide was knowledgeable and professional. Will recommend 100%

12 July 2025
Unprompted review
Crowntours logo

Reply from Crowntours

Dear Guest,

Thank you so much for your kind words! We’re glad our team could assist and that you enjoyed the tour. Your recommendation means a lot to us!

Best regards,
Sky
Crown Tours

Rated 5 out of 5 stars

Steven was great

Steven was great! He was really knowledgeable and down to earth. We were able to take loads of photos along the way and he not only gave us a lot of information about the park but also the city of Barcelona as well! Thank you!

17 August 2025
Unprompted review
Crowntours logo

Reply from Crowntours

Dear Bea,

Thank you so much for your kind words! We’re delighted to hear that you enjoyed your tour with Steven. we’ll be sure to pass along your lovely feedback to him.

Warm regards,
Sky
Crown Tours

Rated 5 out of 5 stars

For the best experience

I had several tour experiences with the Crown Tours Company both in Rome, other parts of Italy and in Barcellona.

Everything is very smooth and easy, especially for finding the meeting point and doing the check-in.

The tours are always very high in quality, and never boring, I always found good guides.

They are the best for a good experience, I hope that I will find them in more cities around the world.

26 July 2025
Unprompted review
Crowntours logo

Reply from Crowntours

Dear Luca

I am so glad you had great experiences with us, We hope to see you again very soon.

Sky,
Public Relation manager
Crown Tours

Rated 5 out of 5 stars

amazing experience with crown tours

amazing experience with crown tours
our guided tour of the Colosseum with Natalia was simply outstanding. from the very start, the organization was flawless. the staff were punctual and made everything run smoothly, allowing us to relax and enjoy the experience. Natalia’s enthusiasm was infectious; she brought the history of the Colosseum to life with passion and deep knowledge. Her explanations were clear, engaging, and full of fascinating details that made the site feel even more special. We left not only impressed by the monument itself, but truly grateful for having had such a talented and dedicated guide. Highly recommended!

15 July 2025
Unprompted review
Crowntours logo

Reply from Crowntours

Dear Darya

we are really glad you had a great experience with us, Natalia will be delighted to know her passion, knowledge, and enthusiasm helped bring the history to life for you.
Hope to see you soon again.

Sky,
Public Relation manager
Crown Tours

Rated 5 out of 5 stars

Our tour guide was just magnificent

Our tour guide was just magnificent. He was so knowledgeable, and as it was so hot, he situated the places were we stopped accordingly and made sure we were comfortable and hydrated. The whole process was very easy and organised. I will definitely recommend this tour experience to my friends

3 July 2025
Unprompted review
Rated 5 out of 5 stars

We were given clear instructions on…

We were given clear instructions on where to meet, which was followed up with reminders to be on time.
We arrived 5 minutes before our check in time and the guide was already waiting
She took us over to the line, gave us our tickets and explained exactly how they worked and left us to it
We have had a marvelous day going at our own speed, taking breaks when needed and we have experienced everything.
Thank you for helping us have a marvelous day

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Colosseum Tour with crown tours

Thank you Alessandra for being an amazing guide for our exclusive gladiator coliseum experience, including the arena floor, the Roman forum, and Palatine Hill. Crown tours was easy to find and staff were very helpful and prompt with their follow up to my questions. I highly recommend booking with them. Grazie!

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Colosseum Tour

Great Colosseum Tour with Giuseppe and Crown Tours

We did the Colosseum tour with Giuseppe and it was a really great experience. Even though it was 1 PM and the sun was very strong, he made the tour fun and easy to follow. He has a great sense of humor, explained everything clearly and in an interesting way, and was always happy to answer questions and keep things enjoyable.

We also want to highlight Crown Tours’ organization was excellent. From the meeting point to the end of the tour, everything was smooth and well-coordinated. The staff was friendly and helpful.

Highly recommend if you want to visit the Colosseum with a great guide and a reliable company!

23 June 2025
Unprompted review

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