Crowntours Reviews 312

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, enthusiasm, and ability to make historical information engaging and easy to understand. The overall organization of tours is frequently highlighted as excellent, with many people appreciating the smooth coordination from start to finish, contributing to a relaxed and enjoyable experience. The service provided is often described as outstanding, with consumers noting the efficiency and ease of their overall experience, and the positive impact of small group sizes. However, some customers also noted issues with tour logistics, including guides arriving late or being difficult to locate at meeting points, leading to missed time slots or confusion. A few other people also felt that the product, specifically the audio guide, was impossible to download, and some experienced tours being rushed through certain attractions.

What people talk about most

Staff

People report positive experiences with staff, particularly praising tour guides for their extensive... See more

User experience

Users describe positive interactions with user experience. Many reviewers found the experience informative,... See more

Service

Reviewers highlight positive aspects of service, often praising the tour guides for their knowledge and... See more

Location

Consumers generally find the locations to be positive, with many praising tours of the Colosseum, Roman... See more

Product

Customers consistently note ambiguous experiences with the product. Some found it better than expected,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently visited Barcelona and joined Crown Tours to explore Park Güell and the Sagrada Família. It was such a wonderful experience! Everything was perfectly organized, and the guides were fantastic... See more

Rated 5 out of 5 stars

I had several tour experiences with the Crown Tours Company both in Rome, other parts of Italy and in Barcellona. Everything is very smooth and easy, especially for finding the meeting point an... See more

Company replied

Rated 5 out of 5 stars

We were given clear instructions on where to meet, which was followed up with reminders to be on time. We arrived 5 minutes before our check in time and the guide was already waiting She took us o... See more

Rated 5 out of 5 stars

Great Colosseum Tour with Giuseppe and Crown Tours We did the Colosseum tour with Giuseppe and it was a really great experience. Even though it was 1 PM and the sun was very strong, he made the... See more


4.8

Excellent

TrustScore 5 out of 5

312 reviews

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Replied to 85% of negative reviews

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Rated 1 out of 5 stars

Interview with Crown Tours in Rome

I had two interviews with the HR team at Crown Tours in Rome. The interviews themselves went smoothly, and I appreciated being invited back. However, when I inquired about the working hours—specifically the 9.5-hour shifts and break times—I received no clear answer. The HR representative seemed uncomfortable with the question, which I found unprofessional.

Although I was told I would receive an update on my application, I never did, even after following up myself. I later received separate messages asking me to remove or modify my original review, which I found inappropriate.

Originally, I considered giving 2 stars based on the interview experience alone. However, due to the poor communication, lack of transparency, and attempts to influence my honest review, I believe 1 star is a more accurate reflection of my experience.

P.S. Thank you for taking the time to read this. I understand this review may not directly reflect Crown Tours' core services, but I believe the professionalism of an HR department reflects a company’s values. Since platforms like LinkedIn don’t offer a proper space to share this type of feedback, and Glassdoor tends to be less effective in Europe, I felt it was important to share here.

3 July 2025
Unprompted review
Crowntours logo

Reply from Crowntours

Hi Sina,

Thank you for your feedback. However, Trustpilot is a platform intended for customers to review our services, tours, and website, not internal hiring processes or job interviews.

Your review does not reflect a customer experience with Crown Tours and is therefore misleading to those genuinely looking for information about our travel services. We kindly ask you to remove it and instead share any feedback about your interview experience on appropriate platforms like LinkedIn or Glassdoor, where it can be seen in the right context.

We value constructive feedback when shared respectfully and through the right channels. Wishing you all the best in your future endeavors.

Kind regards,
Crown Tours

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