Very helpful from the first phone call. Always a stressful time moving house, so a big thank you from Peter who came out to assess our move, to Sue who kept us informed on the times the packers would... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Teams on both pick up and drop off looked after our belongings and took extra care with the precious stuff. So very professional no bumps or scratches on the walls even the tight stairways not a probl... See more
Company replied
Crown is dependable, friendly and conscientious, from customer service to the "boots on the ground." Bad weather set in just before Andy and Jacob were ready to load the container. Andy talked with hi... See more
Company replied
It was very organised and professional. All items were carefully well packed. Packers in Perth were punctual, and they worked until all packing was done and transported back to Crown for shipment.... See more
Company replied
Company details
About Crown Relocations
Written by the company
Crown Relocations provides transportation, destination and immigration services, as well as family support, to assist people relocating internationally or domestically.
With experts working in 54 countries, Crown is an enthusiastic champion of the benefits of relocation. We provide support, guidance, care and the personal attention needed to ensure success.
Get a quote
With experts working in 54 countries, Crown is an enthusiastic champion of the benefits of relocation. We provide support, guidance, care and the personal attention needed to ensure success.
Get a quote
Contact info
19 Stonefield Way, Ruislip, HA4 0BJ, London, United Kingdom
- london@crownrelo.com
- crownrelo.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipment sent 3 months ago – no communication
I would give 0 stars if it were possible.
Our household shipment was collected in December, and it has now been almost three months. The vessel ETA nearly two months ago, yet we have received no communication regarding delivery, customs clearance, or the current location of our shipment.
We have emailed multiple times and even called Crown (moving manager) to request an update. We were told the matter would be looked into, but we have still received no response.
We specifically chose Crown because it is marketed as a premium relocation service, but the complete lack of communication for such a long period has been extremely disappointing.
At this stage, we are simply asking for a clear update on where our shipment is and when it will be delivered.
10 December 2025
Unprompted review
Reply from Crown Relocations
Hello Helena: We regret to learn of disappointing you and apologize for the frustration you are experiencing. You are correct to expect timely communication with accurate updates from us to best manage your expectations. We have located your relocation service file and will issue a request for follow-up contact and support. Thank you and best regards, Crown Relocations
I was fairly happy with the service
I was fairly happy with the service . Communication could have been slightly better . Overall I was quite satisfied .
5 March 2026
Reply from Crown Relocations
Hello Irshad: Thank you for taking the time to leave us a review. We are glad you were satisfied overall with our service. Your feedback is appreciated and has been noted. It is a pleasure serving you as a customer. Best regards, Crown Relocations
Very Good
I recently used Crown Relocations to relocate from Qatar to Sydney. They are truly professionals and everything was done with highest quality.
5 March 2026
Reply from Crown Relocations
Hello Alok: Thank you for your continued trust in our services. We're delighted to learn our team's professionalism ensured a relocation experience of the highest quality. It is our pleasure serving you as a customer. We appreciate and value your feedback! Best regards, Crown Relocations
Excellent service provided by Crown…
Excellent service provided by Crown Relocations Services on behalf of Qantas Airways. I strongly recommend..!
Thank you.
4 March 2026
Reply from Crown Relocations
Hello Kasun: Thank you for your continued trust in our services. We are delighted to learn we provided you with excellent service. It is a pleasure to assist you. Thank you for sharing your positive feedback and recommendation; it means a lot to us! Best regards, Crown Relocations
Great communication & service from…
Great communication & service from Crown. Excellent service
3 March 2026
Reply from Crown Relocations
Hello Aileen: This is wonderful news! Thank you for acknowledging great communication and service from our team, resulting in an excellent service. We appreciate and value your feedback! Best regards, Crown Relocations
The team just did exactly what they…
The team just did exactly what they promised, time table was perfect. So easy great service
3 March 2026
Reply from Crown Relocations
Hello Heather: We're happy to hear that our team delivered on its promises and that our service was easy to use for you. It is a pleasure to assist you. Thank you for your positive feedback! Best regards, Crown Relocations
Prageeth and Te were amazing
Prageeth and Te were amazing. Really helpful and careful with our load.
1 March 2026
Reply from Crown Relocations
Hello Helen: We are glad you enjoyed a positive service experience with us! Thank you for acknowledging our team's care and support. We’re always happy to hear good things from our customers. We value your feedback! Best regards, Crown Relocations
Excellent service all round.…
Everyone in the company who I contacted and met was helpful and friendly.
I had great service from the manager and others.
The workers worked very hard and the whole job was efficient.
I recommend the company to everyone.
1 March 2026
Reply from Crown Relocations
Hello anita: Thank you for taking the time to share this positive feedback! We're delighted to hear that our helpful and friendly staff ensured an efficient relocation experience for you. We look forward to the opportunity to serve you again and appreciate your recommendation! Best regards, Crown Relocations
The boys that packed and relocated our…
The boys that packed and relocated our belongings were very efficient and helpful
They marked, packed and placed the kids belongings in their room at our new house without any issues
Highly recommend
1 March 2026
Reply from Crown Relocations
Hello Garrett: This is wonderful news! We're so happy to hear that the team's efficiency and helpfulness made this relocation smooth for you and your family. We value your recommendation. Your kind words are appreciated by the team! Best regards, Crown Relocations
Great consultation and attentive to our…
Great consultation and attentive to our needs during the relocation process
26 February 2026
Reply from Crown Relocations
Hello Oliver: This is wonderful news! We're happy to hear that our consultation was helpful and that we met your relocation needs. It is a pleasure serving you as a customer. We appreciate and value your feedback! Best regards, Crown Relocations
Crown took pride and care in their job and everything was taken care of
Excellent work by crown movers
26 February 2026
Reply from Crown Relocations
Hello Leandra: We appreciate your feedback and are glad you were satisfied with our moving services. It is a pleasure to assist you. Your kind words are appreciated by the team! Best regards, Crown Relocations
Great staff support
Very helpful & reactive staff, and their partner (pro-link) handled it all perfectly
25 February 2026
Reply from Crown Relocations
Hello Thibault: This is wonderful news! We're happy to hear that you found the experience was handled perfectly; and the staff's attentiveness and helpfulness were helpful in ensuring everything went smoothly. We appreciate and value your feedback! Best regards, Crown Relocations
Helpful move tale. The staff at Crown made the move easy…
The staff at Crown made the move easy for us and took the worry out of the shift for us.
11 December 2025
Reply from Crown Relocations
Hello David: We are delighted to learn we made your relocation simpler for you and that our staff could assist in taking the worry out of the move. It is a pleasure to assist you. Thank you for your positive feedback; it means a lot to us! Best regards, Crown Relocations
Reply from Crown Relocations
Hello Eziwarman: We appreciate your feedback and are so glad to hear that we were able to meet your needs and provide a positive experience. It is a pleasure to assist you! Best regards, Crown Relocations
One star because I cannot leave zero.
One star because I cannot leave zero.
Moved from New Zealand to NSW, Australia. This was our second international move, so I KNOW the process, and this was our first time working with Crown Relocations. I canNOT explain how much they are TERRIBLE, EXPENSIVE, IRRESPONSIBLE.
They came to our home with very nice words and good manners, AND when I transferred the money, EVERYTHING changed. Their fee is higher than other companies, and you are basically paying extra for packaging with the CROWN name on the box for their marketing purposes. The boxes are the same as standard hardware-store boxes.
They told us our belongings would arrive in Sydney in 7 to 8 weeks, but it took 13 weeks, which caused a lot of STRESS and pressure on us.
The move manager lady was very IRRESPONSIBLE. She always treated us with “I DON'T KNOW” and “ITS NOT WITH US ANYMORE,” and she was WASTING OUR TIME with DUBLE UP work like SIGNING forms and SENDING DOCUMENTS more than once. Her name was Lindi Goosen. They told us we would stay in contact with her until we received our stuff, but when the shipment arrived in Australia, she said she didn’t know anything anymore and that Grace Removals was responsible. After that, she never answered my phone calls or emails.
Grace booked delivery of our household goods three times, and they DID NOT deliver. We had to go to their company branch in Sydney to collect our belongings ourselves.
NOTHING was properly labelled. They used normal boxes to pack expensive clothes, which is NOT what they showed at the beginning. Boxes labelled “kitchen” contained shoes, books, and random items, so that’s “kitchen”!
They obviously keep some expensive items when they “repack” boxes for an international move. In our case, they have NOT returned our PS4 and wireless controllers. I followed up multiple times and they DID NOT respond. It is DISGUSTING that you trust them and this is how they treat you. They do NOT care they only care about the money sitting in their account on time.
Customer service is NON EXISTENT in this company.
Would NEVER RECOMMEND them to anyone.
1 October 2025
Unprompted review
Reply from Crown Relocations
Hello monireh: We apologize for the experience you have had with our services. You should expect timely communication and responses from us. We will review your feedback with the teams involved to determine how we failed to meet your expectations. We have located your relocation service file and will use the details on file to request follow-up support and contact. Best regards, Crown Relocations
Reply from Crown Relocations
Hello Brad: We appreciate your positive feedback and are so happy to hear about your great experience! Thank you for your kind words. Best regards, Crown Relocations
We were totally impressed with the…
We were totally impressed with the service from Luca. He kept us informed throughout the entire process, always responded to queries in a timely fashion even when different time zones came into play. He made the whole process simple and ensured that our move from one side of the world to the other was effortless.
23 February 2026
Reply from Crown Relocations
Hello Philip: Thank you for your kind words and for sharing your pleasant experience with our staff! We're always happy to hear good things from our valued customers. We are especially delighted to learn we assisted to make the whole process effortless and simpler for you. We appreciate you letting us know! Best regards, Crown Relocations
Good service and quick communication.
23 February 2026
Reply from Crown Relocations
Hello Adam: We are glad you enjoyed your experience with us! We are happy to hear that you received good service and quick communication. It is a pleasure serving you as a customer. We look forward to the opportunity to serve you again! Best regards, Crown Relocations
I had an awesome experience with the team…
I had an awesome experience from the team in Palmerston North. They helped me move from Levin to Wellington and were friendly and efficient in their job. Highly recommend!
19 February 2026
Unprompted review
Reply from Crown Relocations
Hello Carmella: We're happy to hear that our team provided friendly and efficient service during your move from Levin to Wellington. Thank you for your recommendation; we appreciate your feedback! Best regards, Crown Relocations
Bangkok relocation
Everything is good, besides moved box from Taipei place , no one standby at first floor when they are moving stuff from third floor, and my door is opened
19 February 2026
Reply from Crown Relocations
Hello Wallace: We appreciate your feedback and apologize for the experience you encountered. We have located your relocation service file and will share what you highlight here with the teams involved for their further review and addressing of procedure to ensure a better service experience. Thank you and best regards, Crown Relocations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.