AGS Movers Reviews 316

It took them 5.5 months to move 9.5 m3 from Senegal to Luxembourg. They never gave us any feedback as to why we could not get our belongings, with not a single person designated to address our concern, despite 8 to 9 people always on cc in emails. Worse, they did not brief the subcontractor they appointed to make our move in Luxembourg, who had no tools for putting our furniture together or even opening our boxes, even though it was in the contract. These guys had no intent to even open the boxes (!), and to make matters worse, they scratched our staircase, broke some belongings, and did not even respond to our claim. Yet we paid all upfront, including the insurance that was supposed to cover all possible damage.
Finally, the manager of their local subsidiary (Lorraine, East of France) was rude and unhelpful when we 'dared ' to raise the issue . Never, ever did we see such a low level of responsiveness and a lack of professionalism after 40 years of moving around...

Move from Croatia to Italy, preparing my things 3500.00 eu, for two days,of making boxes, 19 months of storage 7600.00 EU and request of 8120.00 EU !!! for transport, which i had to decline, asking some other transporter to bring my things to me . Then after opening a quantity of my boxes, i find out that a lot of my property were gone. Missing Cristal decor vases, furniture,a lot of glass things for house,paintings, also a lot of family records, i mean missing things belong to my parents. Its impossible to new what is missing exactly, because a big volume of my things.. So they told me a rubbery was happen by my transporter, and that thay are not in discussione that way. 19 months of storage and broken and wet furniture plus missing things is not a problem for a group who work in Zagreb Croatia. It s not a big deal.Its my fault that after paying amount of money , i do not accept to pay 8120.0 EU, to get my things transporter by AGS, but i had to find another transporter who ask me a real money import for that job. A half of what their propose was . And after giving them all my family things, i lost control above my storage things, then when they take them ,i lost any control,their sistem they could do anything, also moving my things from one storage place to another, by the way. So now i lost a lot of family records, and valute, cannot tell them what Is stolen, cause they didn t make a list of everything in the boxes,and they move all the responsability to the one and unique person who s innocent and did his job professionally, bringing to me all the boxes from deposit in Croatia.

Yesterday my husband told me he saw something not right when the guys with AGS were unloading our stuff in 2022.

He never told me that when he went to check the truck before they drove off, he saw a large flat wooden box that came with & protected one of our paintings. The painting had been shipped to us a few years before in that box. My husband knew the painting was in the house, but what was the box still doing in the truck??! Not only that, but to secure or open the box a screwdriver was necessary! So they had used a screwdriver to open the box, took the painting out and were about to drive off. Clearly, AGS needs to exercise more security when hiring movers! I’m glad I didn’t hire them to load our precious-to-us stuff!!!

We had a simple removal of our house contents from Poland to Italy. All went well - the guys on the ground were good. The problem was the terms. We only found out a few weeks before the move that we were expected to pay 100% of the fee (over 10k euro) up front before the removal even took place. We objected to this, pointing out that this left us no recourse if the service was not as advertised or something was broken and that this demand was excessive. We were in touch with the deputy manager Europe (I think) who in classic management babble 'explained' that while he valued our opinion absolutely no flexibility (well, they let us pay 90% instead of 100) would be shown and that they have been doing this with their hundreds of customers for years. As we had already signed the contract we could do nothing. 3 months after the move, I received a phonecall from the truck driver they outsourced the job to (they don't seem to use their own trucks - the photos are a con) asking me to call them since he hadn't been paid the 2600 euro he was supposed to get for the job. I think that says all you need to know about how this company operates. The little guys doing a good job get probably half of what you are charged and they also screw everyone over by taking the money as soon as possible and paying it out as late as possible. Rapacious capitalism. All the while talking about how 'fair' and 'transparent' they are.

I have very serious concerns regarding my experience with AGS Cambodia. The lack of professionalism and guidance provided to a new hire relocating to Ghana is highly concerning. The team recommended a significantly more expensive option without offering the customer the opportunity to choose a more cost-effective alternative. When this issue was raised, the response from AGS Cambodia staff was rude and disrespectful.

Even after escalating the matter to their head office, the situation was not handled appropriately. Staff at the head office declined to accept responsibility and instead placed blame on the customer. This pattern of behaviour reflects poorly on the organisation and falls well below the standard of service we expect when supporting an international relocation. It is the worst experience I have had working with any international moving company for over 14 years and relocated over 200 staff and their families.

Our experience with AGS has been extremely disappointing. We moved from Cambodia to Ghana. The problems began on packing day when they forgot an item, underestimated its size, and then had to cut it in half to make it fit. And the experience has been horrific ever since. We paid 2,600 dollars to ship used goods worth about 150 dollars and were later hit with an unexpected customs bill when the shipment arrived in Ghana. What should have been simple became costly and stressful.

AGS pushed air freight even though we never requested it and were not in a hurry. No sea freight option was offered. Poor coordination between AGS Cambodia and AGS Ghana resulted in unclear and misleading cost estimates, with most fees calculated from the inflated air freight cost rather than the true value of the goods.

We were then charged extra because the airline originally quoted was no longer shipping to Ghana, forcing a last minute flight change. After waiting more than a month for AGS to review our complaint, we were told we would need to pay additional airport storage fees. This means shipping 150 dollars worth of goods could end up costing close to 4,000 dollars. AGS has refused to take responsibility for any of these charges.

This has been our worst and most expensive international move, and we ultimately chose not to collect our goods because we could not justify spending another cent. We have moved four times internationally so we know that you can have a positive and trustworthy experience with other companies. The lack of transparency, poor communication, and constant unexpected fees make it impossible for us to recommend AGS. We hope this review helps others avoid the same issues.

From my first enquiry about shipping our things from Kuwait back to the UK, Mr Faizi was extremely helpful and all my questions were responded to very quickly, giving me all the information I needed. They provided a range of options for the shipping and were very accurate with all the costing - there were no hidden charges at any point in the process. The team who assessed the size of the shipment and then the team who came and packed up all our things were very professional and efficient. We honestly didn't have to worry about anything - everything was done with real care and attention. The timing of the shipping arriving in the UK was accurate too and Faizi provided regular updates on its progress. I would definitely recommend AGS if you are moving country - it made what could have been a stressful experience so easy and we are very grateful to them for all their professionalism and care given to their work. Highly recommended!

I relocated with my family from Paris to Vienna due to a work assignment. I booked with AGS France and paid for the complete package that includes everything from packing to unpacking and montage of all my inventory. AGS only delivered the inventory leaving 200+ boxes unpacked in the ground floor of our new house and are unwilling to compensate me for not completing the contract, finding excuses for why they could not complete and why no compensation is warranted. They did not try to help me and my family to find a solution to get started in a new country as they claimed they were too busy. Completely unreliable service and I had to chase them at every turn to get dates/answers to my questions making the whole moving experience a constant worry.

Terrible Communication. I regret having gone with this company even though two close friends warned me about their bad experience with them. I went with them because the person they sent to my house seemed very professional and represented the company in a very positive way. However, I have never seen or heard of him again. Instead, I was asked to pack my things early May "So I could get it delivered by August"... they picked it up May 6th only to leave Doha May 28th... why did they have to pack it 3 weeks early? First red flag. Then, I was asked to fill out all these documents. I did. A month later I kept on receiving more documents to do and more and more. So I did them, but when I would respond, I never got a "Thanks, we have received it and all looks fine." It was I was sending it to space. I emailed to ask if things were ok and right, no response.... June 25th I arrive to Switzerland and sent them the last few papers, asked again if everything was ok, no answer. 2 MONTHS LATER... I get an email saying the paper I sent June 15th was incorrectly done and that I needed something different, and that it all had to be done within days because the container was arriving to port and the stress began. Fill out the 18.44 paper (as if I worked at their company and knew what it was) and you need to send the rental contract (which I had) and and and. Daniel Modrego dropped the ball, blamed it on "busy times" (then hire someone or get a different job) and was a total shit. Then Jordan tried to help pick up the pieces and it was so confusing, the custom company had to call me to clear everything up. They even told me AGS was unprofessional. When I told them that, they said that was not true (so they won't take feedback). During this time I was told I was getting my shipment in 3 weeks. Each email mentioned the 3 weeks. Then all of a sudden it said "next week", so when I wrote back to clarify when, I got a nasty email from Jordan saying "we don't know when. You got a groupage package, so we have to wait for someone else to send to Switzerland, this can be in a while, and we cannot do it next week." Yet Daniel sent the email saying "next week", so why am I getting told off? Anyways, that was 2 weeks ago... do you think they have written to give me an update? Do I have all the papers in order? Will it be ok through customs? When should I take time off work to be here? NO ANSWERS, just waiting in the void. You'd think they have done this enough times to have a better idea of things, timing, and how to do good customer service. Moving is a stressful time for anyone, and they don't get that.

Everything was fine with the packing up for our international move but we arranged everything well in advance to ensure that our belongings would be delivered to our home country before we moved on to a new country. This did not happen in the end. The delivery was over a month late. However, the delivery of the shipment was an absolute shambles. The 60 boxes turned up in an artic lorry that could not fit into the estate (despite there being zero communication about access) and a couple of guys who were there to empty the lorry tried to scam my elderly mother in law to pay them to deliver the boxes from the lorry to the house. I have complained but my emails were not acknowledged.

Edited to respond to reply below - O have already done this, but have had no response to my emails.

They were highly efficient, professional, and handled everything with great care

Thanks to AGS for a stress free move. A very reliable and professional service from quote and pick up to delivery. The packers came on time and were quick and thorough. I was kept informed of the shipping status as it moved through the system. All goods delivered on time and unpacked.

Vesna and Ed, in Belgrade and London respectively, were professional and very helpful, accommodating all my requirements. All appointments were prompt, their packing and moving service impeccable. Nothing lost or damaged.

From Fair and Inclusive quote, to clear instructions on documentation, excellent communication and follow up, with organized and careful packing and prossional crews; AGS gave a fantastic, stress free experience for my Oman to London move.

Gordon, Ronnie and Oska were absolutely brilliant. They unpacked all furniture and boxed items, placed everything where I wanted them, removed all packaging. Were very polite and professional. Very easy to work with.
They were extremely upset to see the broken furniture which obviously wasn't packed and protected properly in Florida. I now have the hassle of trying to get repairs (unlikely) or replacement (unlikely).
Communication with the sister international company was dreadful, nor did they explain about the charges I would be faced with this end (which were high), even though I had many conversations with them and video calls. I agree with other reviews relating to demanding paperwork and documents. Would I do this again?? Probably not!

We recently relocated from the United Kingdom to India and, after careful consideration and due diligence, chose to proceed with AGS for our international move. The initial process—from obtaining a quotation to the point of shipment departure from the UK—was seamless. The UK team, led by Mr. Jose De Agrela and Mr. Ray Cardozo, demonstrated high professionalism. Packing materials were provided in a timely manner, and the team handled our belongings with exceptional care, making the move from the UK virtually stress-free. I extend my sincere thanks to both Jose and Ray for their efficient coordination.

However, complications began once the shipment arrived in Delhi, India. It took approximately a month from arrival for the goods to be delivered. Communication from the local team in India was unclear and, at times, inadequate. The delay was attributed to weekends, national holidays, and prolonged clearance procedures by Indian authorities. Unfortunately, as the clearance process was delayed, the associated holding charges continued to accumulate, increasing the overall shipment cost by nearly 20%. This situation was both distressing and frustrating, as I was compelled to make the additional payment under duress in order to secure the release of our shipment.

Subsequently, I escalated the matter to Mr. Ray Cardozo in the UK, and a formal complaint was lodged. Mr. Cardozo took prompt action to facilitate the clearance of the shipment and initiated an internal review regarding the holding charges. Following this review, AGS refunded 50% of the excess charges incurred, which was appreciated.

In conclusion, I was very satisfied with the professionalism and support extended by the AGS UK team. However, I advise future customers to familiarise themselves thoroughly with the customs regulations and clearance timelines of the destination country, as these factors can have a significant impact on overall costs.

What a disastrous experience on an intercontinental move. Both ends with conflicting information and communication. It’s now 4 months into the move - weak communication, negligence and ignorance when it comes to process. Unbelievable…

AGS were excellent with their table top move. We have moved 3 times in the last 6 years, and know the frustration and terrible quality of those other movers. AGS made this move so efficient, stress free and pleasant. Their help to overcome difficult situations, such as delaying our move, thus having to store our container for almost 6 months, and the clarity of how we could negotiate the port requirements were brilliant. AGS caring efficiency, communication, and professionalism in both exiting (New Delhi, India) and entering (Abu Dhabi (UAE) both countries, before situations arose, helped many possible issues, we had with previous movers, They had been recommended by associates, and we are very glad we went with AGS.

I had a wonderful experience moving our household items from US and UK to Belgium. The service was efficient and Merisha in particular, was very useful and did a great job coordinating. Thank you!

I couldn’t have wished for a better service. I had a delivery of goods from Australia and the admin person helped me work through the required paperwork. Also I was kept informed all the way on when to expect my delivery. The two drivers were courteous and helpful throughout and delivered my items in a friendly and very helpful way. I highly recommend this service.