Connely Roberts Mortgage Services Reviews 

423
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism and helpfulness, making complex processes feel straightforward and stress-free. Reviewers frequently praise the excellent customer service, noting quick responses and clear communication throughout their journey. The overall process is described as seamless and efficient, with customers feeling well-informed and supported. People appreciate the personalized approach, feeling that the team genuinely has their best interests at heart and goes above and beyond expectations. They particularly value the team's ability to handle complex situations, such as for self-employed individuals, securing favorable outcomes.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team for their fantastic,... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Response time

Customers consistently note positive experiences with response time, highlighting that agents are always... See more

User experience

People report positive experiences with the user experience, highlighting clear communication and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we had no idea what to expect, but Adam made the whole process so much easier than we imagined. He took the time to understand our situation, explaining everything clearly along... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

423 reviews

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5.0

All reviews

(423)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

We recently took out a buy to let mortgage through Connely Roberts and can highly recommend them. The process was smooth and seamless.

1 October 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your feedback. We really appreciate the kind words.

Rated 5 out of 5 stars

Billy was extremely helpful and…

Billy was extremely helpful and efficient with all his advice. Having started up my business and only having one years accounts, my options were limited to say the least - however Billy was able to find me a mortgage that worked well and met all the criteria I needed. Would definitely recommend Billy to anyone who was in a similar position to me, or anyone who's looking for a mortgage in general.

16 September 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so glad we were able to help find the perfect solution for you. Thank you for such a lovely review.

Rated 5 out of 5 stars

Adam made the process easy again

Adam made the process easy again by making us comfortable with the options we had and the best course of action - I have used him before and will continue to do so.

24 September 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind review. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Highly recommend!

Highly recommend! Billy has helped guide me through the process from start to finish on two separate occasions. He keeps you updated every step of the way and checks in on you to ensure a smooth journey 🌟

25 September 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review. We really appreciate your feedback.

Rated 5 out of 5 stars

Adam is a seasoned professional

Adam is a seasoned professional, his team are very supportive and always strive to get the best outcome for their clients, will continue to use their services.

16 September 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind feedback. We look forward to working with you again in the future.

Rated 5 out of 5 stars

10/10

Adam and the team were great. Being self employed getting a mortgage isn’t as straightforward as you would expect but nothing was an issue with Adam.

Highly recommend

1 September 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are grateful you would highly recommend us! Thank you for the review!

Rated 5 out of 5 stars

Billy and Ellie were brillaint from…

Billy and Ellie were brillaint from start to finish. Talked us through every step of the way and were always on hand if we needed any help or advice. Made the whole process smooth and stress-free.

12 September 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us such a lovely review. We are glad your process with smooth and stress free!

Rated 5 out of 5 stars

Excellent Service

I would highly recommend Adam. Having not purchased a property in over 25 years I was nervous about the whole process, Adam was amazing everything was explained clearly and not over complicated and I felt reassured that I was getting the best advice. Adam answered my calls and queries quickly and the whole process was very smooth and not at all stressful I would definitely use Adam again for any future purchases and will recommend to any family and friends.

23 July 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a 5 star review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Excellent service!

Cara helped with our life insurance, She was very helpful and informative. Made the whole process very easy! Thank you!

10 September 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your feedback, we really appreciate it.

Rated 5 out of 5 stars

I got in touch with Connely Roberts…

I got in touch with Connely Roberts when a previous mortgage offer had fell through. From the get go they have been amazing, Billy kept me informed at every single step even checking in to let me know he was chasing the lender for a reply. This was a completely
different experience to what i had with my previous advisor.

I cannot recommend them enough!

10 September 2025
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Reply from Connely Roberts Mortgage Services

We are delighted that you had a great experience with us. Thanks for taking the time to leaving a review!

Rated 5 out of 5 stars

Achieved the unachievable

Achieved the unachievable. Highly recommend

4 September 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a 5 star review! We appreciate your feedback.

Rated 5 out of 5 stars

Highly recommend – especially for complex cases

Adam and Ellie were brilliant. We had a particularly complex case, with one of us just returning from maternity leave and both of us being self-employed. They handled everything with professionalism, patience, and real care. Guiding us through each stage of the process calmly and clearly, ultimately getting us through to completion when we weren’t sure it would even be possible!

I’d recommend Connely Roberts Mortgage Services to anyone, especially those with more complicated mortgage applications.

4 September 2025
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Reply from Connely Roberts Mortgage Services

We’re thrilled to hear you had a great experience. Thanks for the great review!

Rated 5 out of 5 stars

Best choice

Understand customer needs. Act quickly. Clearly explains options. Always looking for the best deal for customers. Transparency. Respond quicky to comments. East to get in touch with. Reasonable charges. All around, great service.

4 September 2025
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Reply from Connely Roberts Mortgage Services

We’re grateful for your kind words and glad you had a great experience. Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

We would not use any other company for…

We would not use any other company for our mortgage requirements.
This is the third mortgage Adam had arranged for us.
Adam is the best.
Nothing is ever too much. Always on hand to answer questions, give advice and ultimately search out the best mortgage deal.
You will not be disappointed and we can assure you of the best care and help.

1 September 2025
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Reply from Connely Roberts Mortgage Services

We appreciate your 5-star review. Thank you for being a valued customer!

Rated 5 out of 5 stars

Adam has been amazing

Adam has been amazing.
Made the whole process easy and stress free.

1 September 2025
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Reply from Connely Roberts Mortgage Services

Thank you! We're glad you had a great experience with us.

Rated 5 out of 5 stars

Fantastic straight forward service

Dealing with Adam was very straightforward throughout. He and his team were always easy to contact, with quick response times. The information and advice provided were clear, direct, and reliable from all at Connely Roberts. 100% recommend.

1 September 2025
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Reply from Connely Roberts Mortgage Services

Your kind words mean a lot to us. Thank you for the 5-star review!

Rated 5 out of 5 stars

A fully deserved 5 star rating …

From the beginning Billy and his colleagues have been professional, knowledgeable, supportive and friendly. Communication is excellent and Billy is always willing to help if you have any questions. I will be recommending to friends and family without hesitation. A fully deserved 5 star rating.

27 August 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a great experience!

Rated 5 out of 5 stars

Highly recommend!

Being first time buyers and self-employed, my partner and I were apprehensive about the mortgage process but from the first time speaking with Billy he put our minds at ease and guided us through everything. He was always on hand to answer my million questions and kept us updated throughout the process. Thank you so much!

21 August 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review! Congratulations on your first home!

Rated 5 out of 5 stars

10 out of 5 stars

We always recommend CR Mortgages and Billy to all our friends and family looking for a mortgage advisor. The service they provide is second to none. Billy is always ahead of the process—understanding your needs, anticipating market changes, and guiding you every step of the way. Truly a 10 out of 5 experience.

18 August 2025
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

We really appreciate your kind words and we are glad you had a 10 star experience! Thanks for taking the time to leave us your feedback!

Rated 5 out of 5 stars

So nice to deal with a competent company …

So nice to deal with a competent company and staff that know how to do their jobs well,
I would recommend this company to family and friends,
From start to finish all dealings were professional and I was kept updated and given lots of options,
I will continue to use this company
Luke

14 August 2025
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Reply from Connely Roberts Mortgage Services

Thank you for leaving us such a lovely review! We look forward to working with you again in the future Luke.

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