Connely Roberts Mortgage Services Reviews 

422
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism and helpfulness, making complex processes feel straightforward and stress-free. Reviewers frequently praise the excellent customer service, noting quick responses and clear communication throughout their journey. The overall process is described as seamless and efficient, with customers feeling well-informed and supported. People appreciate the personalized approach, feeling that the team genuinely has their best interests at heart and goes above and beyond expectations. They particularly value the team's ability to handle complex situations, such as for self-employed individuals, securing favorable outcomes.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team for their fantastic,... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Response time

Customers consistently note positive experiences with response time, highlighting that agents are always... See more

User experience

People report positive experiences with the user experience, highlighting clear communication and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we had no idea what to expect, but Adam made the whole process so much easier than we imagined. He took the time to understand our situation, explaining everything clearly along... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

422 reviews

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1-star

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5.0

All reviews

(422)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick & efficient

Very quick, great communication and very helpful with explaining and advising. Found great rates.

14 November 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words!

Rated 5 out of 5 stars

Highly recommend

Adam and Billy were patient, helpful and informative for us as first time buyers. They made the process feel easy and stress-free. Would definitely recommend!

20 November 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review! We really appreciate it.

Rated 5 out of 5 stars

Billy helped me secure a mortgage on my dream home!

Billy was an absolute legend! He was so pleasant to deal with and I felt was really fighting my corner to secure a mortgage for me, particularly as I became self-employed last year and didn't have a full 2 years of trading history. Billy was able to secure me a really competitive deal and help me buy my dream home! Thank you for everything!

20 November 2025
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Reply from Connely Roberts Mortgage Services

Thank you so much for your review and congratulations on your new home!

Rated 5 out of 5 stars

Adam went out of his way and beyond…

Adam went out of his way and beyond expectations to help me remortgage. Very friendly and the Advice that Adam gave was clear and understanding, I would highly recommend using Connely and Roberts Mortgage Services, I will certainly use them again when I move, cannot recommend enough.

12 November 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great easy to deal with and efficient…

Great easy to deal with and efficient service. Great knowledge and would highly recommend for anyone looking to get a mortgage. Business or personal.

24 October 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your review. we are grateful for your great feedback.

Rated 5 out of 5 stars

Highly recommend

We had the pleasure of working with Adam and couldn’t recommend him highly enough.

24 October 2025
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Reply from Connely Roberts Mortgage Services

We really appreciate you taking the time to leave us a 5 star review!

Rated 5 out of 5 stars

Outstanding service

Billy was knowledgable, informative and friendly from the outset. Great experience from start to finish.

29 October 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind review! We appreciate your feedback.

Rated 5 out of 5 stars

Billy and the team were great…

Billy and the team were great throughout. Being self employed and having not gone through the mortgage process in 15 years was worrying me at first but Billy put me at ease and found the mortgage we required. Would highly recommend.

22 October 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your kind words! We appreciate your feedback.

Rated 5 out of 5 stars

Adam was absolutely amazing from start…

Adam was absolutely amazing from start to finish. I honestly can't thank him enough for his support and help from our first call I felt like he had a personal touch. I can honestly say I would not use anyone else. He kept us informed every step of the way taking the time to explain things and even going above and beyond on a weekend.
Thank you so much for everything.

27 October 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a great review. We appreciate your kind words and look forward to working with you again in the future.

Rated 5 out of 5 stars

Mortgage for limited company director

Billy helped me with my mortgage as a director of limited company, the whole process was very streamlined and communication was great, amazing service would highly recommend!!

1 September 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your great review. We really appreciate your feedback!

Rated 5 out of 5 stars

Highly recommended

Adam arranged my first mortgage around 5 years ago and has just helped me remortgage with a great deal at the end of the term. It was my first time remortgaging and I was very new to the process and Adam was very helpful and patient helping to navigate the process and I'm really grateful. I would recommend him and the company wholeheartedly.

16 October 2025
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Reply from Connely Roberts Mortgage Services

Thank you for trusting us again with your mortgage. We are glad that you had another great experience!

Rated 5 out of 5 stars

Connley Roberts were able to understand…

Connley Roberts were able to understand our unique requirements very quickly and proposed the best mortgage advice for our circumstances. I would highly recommend, as this has been one of the smoothest mortgage applications we've been through. The team is highly knowledgeable to special criteria such as contractors and are quick to respond at every stage. 5 stars.

17 October 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a lovely review.

Rated 5 out of 5 stars

Connely Roberts Mortgage Services…

Connely Roberts Mortgage Services helped us find our mortgage and they have been amazing throughout the whole process. From having previous issues with finding a mortgage that best suited us, Adam stepped in and was extremely supportive and found us the best mortgage offer possible. During this process Adam was quick with responses to any questions we had and Adam explained everything clearly so we understood the logistics of how mortgage offers work. He has been very supportive and attentive throughout, and we are extremely appreciative with the amount of time and effort invested in too our case.

We would also like to say a huge thank you to Cara who helped us secure our insurances.

Connely Roberts are a very professional, efficient and reputable mortgage company, and we highly recommend their expertise and services.

Thank you so much guys, we will definitely be using you all again.

All the best,

Rhys and Alison 🙂

1 August 2025
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Reply from Connely Roberts Mortgage Services

Thank you Rhys and Alison for taking the time to leave us such a lovely review. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent Service

Excellent service provided by Bill Roberts. Friendly, supportive and very quick to respond to any queries. Overall a very good company. Highly recommended.

7 October 2025
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Reply from Connely Roberts Mortgage Services

Appreciate the great feedback — thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Very helpful and good communication

Completed on my flat on the 03rd October and Billy was so helpful getting it over the line for me, went above and beyond with liaising with my solicitors when there were any issues. He was always available on email or the phone, and his whole team are very friendly and knowledgable which is great for a first time buyer.

3 October 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your amazing feedback! We're so pleased to know you had a great experience. Congratulations on your first home!

Rated 5 out of 5 stars

Could not recommend Billy and the team…

Could not recommend Billy and the team enough. Every aspect of the support and guidance provided was top level. Constant communication throughout as well so we always knew the status of our case. Thank you for making it such a smooth process.

8 October 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Your feedback means a lot to us—thank you for your kind words.

Rated 5 out of 5 stars

Professional and Reliable

Super professional. Billy worked really fast, he was always happy to help and answer any questions I had.

9 October 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave a 5-star rating, we really appreciate it.

Rated 5 out of 5 stars

Adam was brilliant at keeping me…

Adam was brilliant at keeping me updated making the process flow seamlessly. Clear advice and nothing was too much trouble.
Would definitely use again in the future.

8 October 2025
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Reply from Connely Roberts Mortgage Services

Thanks for the review. We're pleased you're satisfied with the service and look forward to working with you again in the future.

Rated 5 out of 5 stars

I had a great experience with Billy…

I had a great experience with Billy Roberts he went extra mile to make sure he secured mortgage for me not only that he also make sure I had a good mortgage rate, he never ignored my calls or email.
So self employed people like me mostly CIS this is the man who can secure your dream mortgage for you i have dealt with so many mortgage advisors in the past known off them were able to help.

3 October 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We appreciate your positive review — thank you for choosing us.

Rated 5 out of 5 stars

Highly recommend

We recently took out a buy to let mortgage through Connely Roberts and can highly recommend them. The process was smooth and seamless.

1 October 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your feedback. We really appreciate the kind words.

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