Connely Roberts Mortgage Services Reviews 

421
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism and helpfulness, making complex processes feel straightforward and stress-free. Reviewers frequently praise the excellent customer service, noting quick responses and clear communication throughout their journey. The overall process is described as seamless and efficient, with customers feeling well-informed and supported. People appreciate the personalized approach, feeling that the team genuinely has their best interests at heart and goes above and beyond expectations. They particularly value the team's ability to handle complex situations, such as for self-employed individuals, securing favorable outcomes.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team for their fantastic,... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Response time

Customers consistently note positive experiences with response time, highlighting that agents are always... See more

User experience

People report positive experiences with the user experience, highlighting clear communication and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we had no idea what to expect, but Adam made the whole process so much easier than we imagined. He took the time to understand our situation, explaining everything clearly along... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

421 reviews

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5.0

All reviews

(421)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Adam

Highly recommend Adam, After speaking to numerous mortgage advisors which were really slow at getting back to us we didn't have much hope, After our first enquiry i had a phone call with adam within 2 hours- and results within 24 hours. We have had a really quick mortgage application in which Adam was very thorough and quick to get back to us with any updates. Would highly recommend Adam to everyone we are beyond happy with the service we have received. Thank you once again!

14 August 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a lovely review. We are so glad you had a speedy experience after less luck elsewhere!

Rated 5 out of 5 stars

Fantastic second experience with Adam…

Fantastic second experience with Adam at Connely Roberts. Adam has always gone above and beyond to help us with our mortgage, a top expert within his field and always extremely helpful. One thing I like about Adam is he answers the phone every time when I call, and always responds promptly. He doesn’t over complicate anything and explains things in a clear and understandable manner. I am self employed and Adam was able to advise on the best possible product that worked for my CIS vouchers and worked for my personal circumstances. I would always recommend Adam and his team to anyone who is starting out on the or property ladder and also to those who are looking to change what they have. Great job Adam !

14 August 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for trusting us with your mortgage for a second time and for leaving such a great review! We are glad you had another fantastic experience.

Rated 5 out of 5 stars

Excellent experience

Excellent experience, thanks Adam.

8 August 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your feedback!

Rated 5 out of 5 stars

I recently worked with Adam as a…

I recently worked with Adam as a contractor to arrange my mortgage, and I couldn’t be more satisfied with the experience.

Adam provided consistently clear, prompt, and friendly communication.

He genuinely took the time to check for the best available rates, ensuring I wouldn’t miss out on a better deal.

As a contractor, my circumstances are sometimes a little more complex than a straightforward application. Adam understood this completely and made the whole process feel smooth.

His professionalism and patience stood out, and he was always available to answer my questions.

I highly recommend Adam and Connely Roberts Mortgage Services to anyone. Thank you, Adam!

8 August 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for taking your time to leave us such a detailed review. We pride ourselves on service at Connely Roberts Mortgage Services and we are glad you are pleased with your experience!

Rated 5 out of 5 stars

Fantastic support

Fantastic support and hard work from Billy and Adam at Connely Roberts navigating a very long and complex mortgage application process. We got there in the end.

7 August 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us a review. We really appreciate your feedback and glad we could secure the deal you were after.

Rated 5 out of 5 stars

Absolutely brilliant – highly recommended!

Connely Roberts Mortgage Services helped us with several mortgage needs, and they’ve been absolutely brilliant every time. They are professional, knowledgeable, and clearly bring many years of experience in the mortgage market.

They helped us remortgage our home, secure a new mortgage for a buy-to-let purchase, and arranged additional borrowing on our existing mortgage – all handled seamlessly and with great advice throughout.

We’re now planning to use them again for our next buy-to-let mortgage and wouldn’t hesitate to recommend them to anyone. A truly reliable and expert service. Very happy!

1 August 2025
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review. We really appreciate your kind words and look forward to working with you again in the future!

Rated 5 out of 5 stars

Great experience with a remortgage !

Have just finished our first remortgage with Adam who also helped us with the initial purchase. Experience has been just as good as the initial process, Adam has come back a few times with better rates and completed the extra work to switch us on to a better deal with no hassle and without any delay to the process. Highly recommend Adam / Connely Roberts to anyone, they have made it all stress free and low effort for us.

5 August 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are glad you had a stress free process! Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Couldnt recommend Billy enough

Couldnt recommend Billy enough - all 4 property mortgages of ours in the last 10 years have been secured thru Billy. The mortgage broker industry is littered with low frills options where you end up wasting more time, energy and money unfortunately. If you want someone who is prepared to understand your unique situation, offers tailored advice and operates efficiently to ensure a swift mortgage decision is landed, then Billy should be your go-to choice. You wont be disappointed - a great service at a fair price.

1 August 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave a review and for trusting us time and time again with your mortgages!

Rated 5 out of 5 stars

Highly Recommend Billy and The Team

Highly recommend Connely Roberts Mortgage Services. They have been fantastic throughout the process of us acquiring a mortgage for our new property. Billy in particular helped answer all our questions throughout the process and no question was too much for him to support. He broke down all our options and made all information clear for us to understand. The team kept us updated throughout the whole process and made it super easy. Highly recommend the team and their professional approach to acquiring new mortgages!

31 July 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for leaving such a lovely review. We really appreciate the feedback!

Rated 5 out of 5 stars

Would highly recommend.

Extremely helpful and friendly, managed to help me through gaining my new mortage after not being self employed for the standard 2 years normally required. Would highly recommend to anyone and would have no hesitation in using them again in the future.

29 July 2025
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Reply from Connely Roberts Mortgage Services

Thanks for your review and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Adam

Adam, was recommended to me. And turns out to be a great choice. He’s knowledgeable, honest, professional, and was quick to get me the best deal for my mortgage.

24 July 2025
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Reply from Connely Roberts Mortgage Services

Great to hear you received the service you were recommended! Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

I had an outstanding experience with Adam

I had an outstanding experience with Adam and his team! They went above and beyond to secure a mortgage for my second home, expertly navigating the complexity of my multiple income sources. Their professionalism, clear communication, and dedication made the process seamless and stress-free. Highly recommend their services for anyone with unique financial situations!

17 July 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so glad you had a great experience using Connely Roberts Mortgage Services. Thank you for you kind words!

Rated 5 out of 5 stars

Awesome service!

Adam and team delivered the goods. Again. The remortgage ended up being much easier than I expected. Proactive and helpful. Highly recommended.

17 July 2025
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Reply from Connely Roberts Mortgage Services

Thank you for trusting us to process your mortgage again, we appreciate you taking the time to leave us a review!

Rated 5 out of 5 stars

Absolutely Brilliant!

Our current High Street Bank gave us a Mortgage Offer last year but the whole deal fell through due to our buyer lying about his position. The offer timed out before we found an alternative buyer.
When we did, the bank said it would be simple to redo the application, they rejected it even though our financial position had improved. We were told to reapply at a lower figure that they suggested, we got a well known broker to reapply at the suggested level on our behalf, it was rejected for a different reason altogether!
We went to a specialist 'Self Employed' broker, they sucked air through their teeth, 'It is going to be difficult!' It took them several weeks, calls were promised and nothing happened, they clearly didn't care about us!
I looked on the internet and checked TrustPilot, and came across Connely Roberts, with time running out and an impatient vendor, they were our last chance!
Adam was extremely clear, expecting big problems but his attitude changed when he looked at our our position. His knowledge of the way lenders worked was impressive. To our surprise, he suggested an application to a different High Street bank! We questioned the decision, he quietly told us to 'Trust him.'
Eleven days later we had a Mortgage Offer for the full sum applied for at a very competitive rate!
How he knew, how he did it we will never know but this guy is a financial magician!
Everything was explained perfectly and honestly, his fee was minimal compared to the broker we tried who couldn't find any mortgage for us!
What more could you want from a mortgage broker!

16 July 2025
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so pleased that we could get you the result you were after. Thank you for taking your time to leave a review, we are glad you were happy with our service and we are very grateful for your feedback.

Rated 5 out of 5 stars

Amazing!!

Billy has been outstanding from start to finish! Couldn’t have asked for anything more and very happy with the service provided. Highly recommend if you’re self employed!

16 July 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your lovely review.

Rated 5 out of 5 stars

Highly recommend

We worked with both Adam and Billy and both were fantastic. They made figuring out the whole process as a FTB very straightforward and not stressful!

7 July 2025
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Reply from Connely Roberts Mortgage Services

We are so glad you had a stress free process! Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

As an FTB

As an FTB, they were very friendly and helped guide us through the process. We worked with Adam and Billy who were both fantastic.

7 July 2025
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Reply from Connely Roberts Mortgage Services

Thank you for your lovely review!

Rated 5 out of 5 stars

A proactive and hassle-free service

Adam provided a great service throughout the whole process of our purchase. As first time buyers, we did not know what to expect and what the next steps would be. But Adam and his team were always readily available to organise a call and answer any questions we had. Another great positive of the service was the urgency to find the best interest rate possible. Without us needing to ask, Adam was proactive in getting our mortgage re-agreed with a new lower rate.

7 July 2025
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Reply from Connely Roberts Mortgage Services

Thanks for taking the time to leave us a review and best of luck in your first home!

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