I purchased some PDFs of some of Critical Kit's roleplaying games. Their PDFs are well laid out and their RPG concepts are fun and creative.
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Pretty much leading the pack when it comes to customer service in UK-based dice shops. These guys go above and beyond to make sure their customers' orders go smoothly, right down to writing lovely not... See more
Company replied
Ordered Be Like A Crow for a friend and ran into logistical problems which Critical Kit handled friendly, timely, and well overall. Haven't heard a review of the product from my friend yet but their T... See more
I ordered the Be Like A Crow kickstarter. Critical Kit was clear and transparent during the entire production and fulfillment process, and the product ordered (cards, Journal, rulebook) were exactly a... See more
Company details
Written by the company
Dice, accessories and original publications for role-players.
Contact info
11a Unit 3, East Quay, TA6 4DB, Bridgwater, United Kingdom
- hello@criticalkit.co.uk
- criticalkit.co.uk
4.7
Excellent
185 reviews
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Ridiculously underpriced
Ridiculously underpriced, stunning product, and beyond helpful service
4 June 2023
Spelling mistakes throughout the product
28 May 2023
Reply from Critical Kit Ltd
Hi Callum, sorry to hear you are dissatisfied with the product and gave it one star. If there are any errata, we are always happy to have them reported so we can improve the products, so please feel free to drop us an email to hello@criticalkit.co.uk so we can check them and fix where necessary.
We have sent a full refund in view of your level of dissatisfaction.
Amazing products
Amazing products, and very helpful customer service too. Very happy with company will be continuing buying from them in the future.
26 April 2023
Reply from Critical Kit Ltd
Thank you for taking the time to share your feedback and for supporting our business.
Fantastic little box of joy
Amazing little box, excellent value for money, so much in there.
27 March 2023
Reply from Critical Kit Ltd
Thank you for the lovely review. We work hard to source things for the box so it's always great to hear when subscribers love them!
Amazing quality and items
26 April 2023
Reply from Critical Kit Ltd
Thank you for takling the time to give some feedback.
amazing company
amazing company, prices are very good and the quality of the dice is amazing. i had a small fault with one dice in my set and when i informed them they sent me an entire new set of the same dice very quickly. amazing customer service. cannot recommend enough
24 April 2023
Reply from Critical Kit Ltd
Thank you. We appreciate your understanding when things go a little bit sideways. Ultimately, we always work to rectify any issues.
Good quality product delivered quickly.
Good quality product delivered quickly.
Missing elements from order replaced quickly with good communication!
24 April 2023
Reply from Critical Kit Ltd
Thank you. Glad we could sort out your issues.
Good product, poor service.
The products are good, however the service really is lacking. I paid for 48 hour delivery, they took over a week which meant they missed my partners birthday. I'd also paid for gift wrap and this was not provided. I understand there were system issues but that does not explain a lack of communication from the sellers, or the completely missing gift wrap. It's a shame because the products are cool, just a disappointing experience.
13 April 2023
Unprompted review
Reply from Critical Kit Ltd
Our apologies for this bad experience. I can assure you that this is not normal for our customer service and we have taken steps to make sure that customer messages are not missed.
Super fast delivery and excellent…
Super fast delivery and excellent content. I couldn't recommend Critical Kit enough.
29 March 2023
Reply from Critical Kit Ltd
Thank you for taking the time to review us.
Would be better with more delivery options
Decent customer service. Poor delivery option as one order took over a week to arrive and the other simply didn't. Would bump it up a star if they changed courier options.
(Edit: they informed me this had happened to several other orders this month...)
24 March 2023
Reply from Critical Kit Ltd
We're really sorry to hear this. We occasionally have issues with Royal Mail, which are entirely out of our control. We also have a DPD-tracked service available at checkout.
As soon as you alerted us that you hadn't received your package, we offered and processed a full refund immediately.
Reply from Critical Kit Ltd
Thank you for support and taking the time to review us.
Just great!
I usually don't write reviews but they deserve all my support!
Amazing high-quality products for an exceptionally good price and great customer service!
I love ordering from them and I can only recommend it to everyone else!
25 January 2023
Reply from Critical Kit Ltd
Thank you for such lovely feedback. We are grateful for the support you show us.
Reply from Critical Kit Ltd
Thank you for taking the time to leave some feedback.
Incredible sharp edge dice…
Got some incredible sharp edge dice from their subscription box. Couldn't recommend this sub box or the company enough!
24 January 2023
Reply from Critical Kit Ltd
Thank you. Choosing dice each month for so many people is nerve-wracking so it's always great to hear that they hit the mark!
Royal mail lost the package. Support was lovely and fixed the problem right on the spot
Had a problem with my order that looked like it was not shipped, but it was not criticals fault. It was royal mail that had a cyber attack and lost my package. Contacted them through the chat on their site and they got the problem solved right away.
Thanks for all the help, Tim!
25 January 2023
Unprompted review
Reply from Critical Kit Ltd
Thank you for your patience whilst we sorted this issue.
Items never arrived
I ordered the advent calendar and some dice as presents at the end of November.
Nothing has arrived yet and it has been well over a month. Despite multiple attempts to contact them no response has been given and no attempt to help resolve the situation.
28 November 2022
Unprompted review
Reply from Critical Kit Ltd
I'm really sorry you had this experience and we do try to learn from any issues. We are taking steps to ensure we don't miss customer messages in future.
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