Creditsafe  Reviews 

3,840
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is very professional, approachable, and helpful, providing clear guidance and support during onboarding and training sessions. People genuinely appreciate the intuitive, highly user-friendly platform and the reliable quality of the digital tools available for tracking and checking business accounts. However, some customers also noted issues with pushy sales tactics or unexpected limitations regarding data coverage for specific company types. A few people also felt that certain add-on services were quite difficult to implement or not entirely tailored for smaller businesses, leading to occasional frustration.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, highlighting professional, helpful, and efficient support from... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpful, proactive, and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the straightforward setup, intuitive... See more

Product

People report high satisfaction with the product, describing it as an excellent, simple, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.

Rated 5 out of 5 stars

Alison didn't try to push the extra service on to us. We chose to try two new options for just a year to see if it benefitted us. Very happy with the service.


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,840)

429 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experian switch to Creditsafe

We have been using Experian for credit checks for a number of years, but recently decided to look at other options due to the reports provided by Experian being hard to read at times and we haven't had the best customer service from Experian either.
After having a teams call with James at Creditsafe, the difference between the two companies was obvious. The quality of reports and information provided by Creditsafe along with the customer service exceeded Experian from the start.
We now have a contract with Creditsafe and I would recommend the switch to anyone currently using Experian.

22 May 2026
Rated 5 out of 5 stars

Excellent Service

Our Account Manager Rachel Rowlands is brilliant and the functionality of the service is exactly what we need. Excellent sercie a,l around.

21 May 2026
Rated 5 out of 5 stars

It took a while for my business model…

It took a while for my business model to align but Credit Safe staff, listened, helped me understand what I needed to achieve the outcome my clients require as they have to provide evidence of low supplychain financial risk for Public Sector contracts.

18 May 2026
Rated 5 out of 5 stars

We’ve had a very positive experience…

We’ve had a very positive experience with CreditSafe. Our account manager has always been extremely helpful, knowledgeable, and responsive. If there is ever anything he needs to clarify or gather more information on, he will liaise with his wider team and come back to us promptly with the answers we need.
We also appreciate the way additional products and services are introduced to us, informative and relevant, without ever feeling pushy or sales-driven. Overall, the level of customer service and support has been excellent, and we would highly recommend CreditSafe.

11 May 2026
Rated 5 out of 5 stars

Real people helping businesses

Creditsafe are excellent. Personable and accessible. Oli has always bern responsive and supported every aspect of our business needs. It makes a diffetence to have a real person who takes time to understand how to help. Faultless service and ahead of competitors.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Creditsafe - Prompt Delivery of Ltd Co. Updates

We have used the services of Creditsafe for several years now and have always found the Customer Service very prompt to deal with any issues (which are few and far between).
James Smith, the Strategic Account Director has been especially helpful in resolving any requests for assistance or special projects and was instrumental in assisting us to have information uploaded directly into our own system for instant access to filed accounts numbers.
They are quick to alert us on any changes that have taken place relating to our customers, gleaned from a variety of sources.
I have no hesitation in recommending their service

14 May 2026
Rated 3 out of 5 stars

Good system but try sell add on not needed.

The system is easy to navigate, the pricing has been difficult for CreditSafe to get right. Kept trying to charge for Add-Ons that we did not want or require - took quite a few emails to resolve.

14 May 2026
Creditsafe  logo

Reply from Creditsafe

Hello Chris,

Thank you for your feedback. We’re pleased to hear that you found the system easy to navigate, though we’re sorry for the frustration caused around the add-on pricing and the time it took to resolve.

Our Customer Service Manager, Alyn, has reached out to you directly to better understand your experience and see if there is anything further we can do to help. We appreciate you bringing this to our attention and value the opportunity to improve.

Kind regards,
The Creditsafe Team

Rated 5 out of 5 stars

Very useful tool

We use credit safe for various financial checks on our customers and suppliers. There is a lot of information on the website which enables us to make sound decisions.

13 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look