In my line of business a Credit Report & Score is essential in our line of work - Commercial Debt Recovery. We couldn't survive without Credit Safe & the team who look after us, Sara Rodgers & her b... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more
I made an initial enquiry with Samuel Amery with regards to their products and was blown away by the professionalism and service. The products are also excellent but the first impression given by Sa... See more
Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more
Company details
Written by the company
As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.
Contact info
Ty Meridian, Malthouse Avenue, Pontprennau, CF23 8BA, Cardiff, United Kingdom
- 02920 886 500
- help@creditsafeuk.com
- creditsafe.com/gb/en.html
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Friendly training session by staff
Friendly training session by staff. Felt quite rushed and just a general overview.
23 April 2026
Unprompted review
Jack was so helpful and friendly with a…
Jack was so helpful and friendly with a problem we had with some miscellenous debt against the company, which shouldnt have been there. Now weve sorted and we’ve open an account to monitor/protect things now going forward
24 April 2026
Very informative and professional
Very informative and professional. Great customer Service.
24 April 2026
Accounts
Had a welcome phone call to introduce the company before signing up. Great knowledge of how the full platform works and a quick demonstration run through on the first teams call/meeting.
20 April 2026
very proffessional company
very proffessional company
and their reports on companies was thorough
even in for asia companies
23 April 2026
Unprompted review
Best Business Credit check online…
Best Business Credit check online portal. Excellent service, always improving. Thank you
30 March 2026
I had a great experience working with Nicole
I had a great experience working with Nicole and the Creditsafe system. From the start, Nicole was highly responsive, professional, and genuinely invested in ensuring we got the most value out of the platform.
The onboarding process was smooth, and she took the time to clearly explain the features and how they align with our business needs. What stood out most was her proactive approach and willingness to support whenever required.
21 April 2026
Unprompted review
A wealth of information is available
A wealth of information is available to help make informed decisions when allowing a customer credit. We have used Creditsafe for a number of years and always use their system when setting up a new customer account.
21 April 2026
ONE SIDED / FALSE T&C'S / CORRECT PRICES /
PLEASE NOTE WHATEVER PRICE THEY GIVE YOU IS FALSE. They offered the same package they offer to everyone to me for £300 + VAT.
It started of at £2400 + VAT for 12 months.
Then £1500 + VAT for 12 months
furthermore, they offered a £300 discount.
Did not proceed.
They then offered £500 , a written agreement was made via email however i did not discuss this with my partner. My fault for making a part payment
They took a part payment of £250 nett. After reading the terms and conditions it clearly states that i must log in to the services and accept the T&C's, if i have not i should have every right to cancel. However their T&C's are one sided! It states that a written agreement via email is not how this solidifies the contract and they still wont refund me.
After a discussion with my partner he decided that we will not need the services they offer.
So I asked for a refund.
They have not and will not refund me even though i have not used there services / logged in / signed or ticked their terms and conditions.
They then reduced the £500 bill down to £300 + the VAT. This was all so a member of the team could go on holiday as he needed one more sale. Creditsafe help UK team have not been helpful
They still have my money after i offered them an admin fee for wasting there time. I WOULD LIKE MY REFUND PLEASE AS I HAVE NOT USED THE APP, NOT LOGGED IN OR EVEN TICKED THE TERMS AND CONDITIONS
IF ANYONE IS GOING TO USE THEIR SERVICES MAKE SURE TO GET THE LOWEST PRICE THEY OFFER. THERE APP IS ONLY WORTH £25 +vat A MONTH. DONT BE FOOLED BY THE SALES TEAM.
23 April 2026
Unprompted review
Reply from Creditsafe
Hi Christian,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience and appreciate the opportunity to respond.
We would like to clarify that our pricing is tailored based on a number of factors, including the specific package selected, business requirements, number of users, contract length, and the level of access or data required.
As a result, prices may vary depending on the solution discussed, and offers made during the sales process are not “false” but reflective of different packages and commercial options available at the time.
We would also respectfully disagree with the suggestion that our services are worth only £25 + VAT per month. Creditsafe provides access to extensive business intelligence, credit risk data, monitoring tools, compliance solutions, and information sourced from multiple trusted partners and databases.
Unfortunately, the breadth and cost of obtaining, maintaining, and updating this data means it would not be possible to provide the service at the level described.
Regarding your concerns about the agreement and refund request, we take these matters seriously and would welcome the opportunity to review the details of your case fully.
As we are unable to discuss account-specific matters publicly, please email your company name, contact details, and any relevant correspondence to help@creditsafeuk.com so our team can investigate the matter thoroughly and respond directly.
We always aim to be transparent, fair, and helpful throughout the customer journey, and we appreciate all feedback that helps us improve.
Kind regards,
The Creditsafe Team
Credit safe is a must for any business…
Credit safe is a must for any business as losing money owed can be catastrophic to any business especially small businesses.
Credit safe is not only easy to deal with but there staff are extremely pleasant and helpful.
20 April 2026
Creditsafe is a great asset to our…
Creditsafe is a great asset to our business, giving us an insight into companies behaviours and whether it is safe to do business with them prior to engaging/committing to working with them.
17 April 2026
We’ve been a customer of Creditsafe…
We’ve been a customer of Creditsafe since 2007 and it really has evolved with our business. From helping us to make decisions quickly to on-going monitoring of our customers.
Recently we’ve had an Account Manager called Baillie, the service we have received from her so far is quick, precise and knowledgable, she continues to find ways of streamlining our processes and ensuring that we’re on the right package without the sales techniques.
Compared with other credit checking systems we use, Creditsafe is a dream to work with
17 April 2026
Unprompted review
Ellie was very helpful and knowledgable
15 April 2026
Reliable and prompt.
17 April 2026
Friendly Renewable
Dan, the sales person was friendly, flexible, listened to out considerations and produced options to help our decision making process and did not grumble when we changed our minds!
14 April 2026
I am writing to formally express my…
I am writing to formally express my dissatisfaction with the service we have recently received from Creditsafe. Our company relies on your platform daily for essential AML checks, and we were significantly impacted when our subscription expired without prior warning.
I spent three days attempting to resolve this matter, but I found the conduct of the Accounts Manager and Admin Manager to be highly unprofessional. Despite their roles, I found it impossible to reach them, as they were consistently unavailable due to meetings, phone calls, or breaks.
Given the lack of communication and the difficulty in resolving this issue, I can no longer recommend your services.
16 April 2026
Reply from Creditsafe
Hello there,
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and for the frustration and disruption this caused your business.
We sincerely apologise for the misunderstanding regarding your account renewal. The renewal and change to the new service type had previously been agreed with a colleague of yours, however, we understand that they have since left the company, which understandably led to confusion.
As soon as you informed us that you wished to revert to your original product offering, we arranged this immediately for you. We understand that this matter has now been fully resolved, but we regret the inconvenience caused while it was being addressed.
We also apologise for the difficulty you experienced when trying to contact our team.
This is not the level of service we aim to provide, and your comments have been noted internally as part of our ongoing efforts to improve customer communication and support.
We value your business and appreciate the opportunity to put this right.
Should you need any further assistance, please do not hesitate to contact our support team at help@creditsafeuk.com or by phone on 02920 886500.
Kind regards,
The Creditsafe Team
Sam my accounts manger is brilliant…
Sam my accounts manger is brilliant always helpful when i need him
15 April 2026
Great service
Great service, good pricing and account managers always available to assist in good time.
14 April 2026
Great product and fab service from…
Great product and fab service from everyone at Creditsafe
9 April 2026
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