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Creditsafe  Reviews 

3,840
•
TrustScore 4.5 out of 5

4.5

Credit Reporting Agency
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Review summary

Created with AI, based on recent reviews

Considering 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is very professional, approachable, and helpful, providing clear guidance and support during onboarding and training sessions. People genuinely appreciate the intuitive, highly user-friendly platform and the reliable quality of the digital tools available for tracking and checking business accounts. However, some customers also noted issues with pushy sales tactics or unexpected limitations regarding data coverage for specific company types. A few people also felt that certain add-on services were quite difficult to implement or not entirely tailored for smaller businesses, leading to occasional frustration.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, highlighting professional, helpful, and efficient support from... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpful, proactive, and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the straightforward setup, intuitive... See more

Product

People report high satisfaction with the product, describing it as an excellent, simple, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.

Rated 5 out of 5 stars

Alison didn't try to push the extra service on to us. We chose to try two new options for just a year to see if it benefitted us. Very happy with the service.

Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(3,840)

429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Creditsafe review

I contacted Creditsafe and within one hour they got back to me and I had the report I was after shortly after that. Very efficient and we have decided to sign up with them!

3 June 2026
Rated 5 out of 5 stars

Business Enabler and Essential - Creditsafe

The people at Creditsafe have made dealing with them a easy and pleasurable, the customer service is polite, simple and effective. Creditsafe is a great tool to have for any business to assess potential customers creditworthiness, mitigating any potential losses and also assessing the general health of competitor businesses.
This is an invaluable tool for my business.

29 May 2026
Rated 5 out of 5 stars

Excellent service

Renewal terms fully explained. Add-ons offered, but not hard or soft sales. Renewal terms very competitive. Always very pleasant to deal with on the phone. An excellent service.

29 May 2026
Rated 5 out of 5 stars

Great service

I had a great experience with Creditsafe UK. The service was professional, efficient, and very helpful from start to finish.

A special thank you to Kelsey Williams, who went above and beyond to assist me. Kelsey was friendly, knowledgeable, and made the whole process smooth and stress-free. Excellent customer service and a real credit to the company.

Highly recommend Creditsafe UK!

27 May 2026
Unprompted review

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