Creditsafe  Reviews 

3,840
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is very professional, approachable, and helpful, providing clear guidance and support during onboarding and training sessions. People genuinely appreciate the intuitive, highly user-friendly platform and the reliable quality of the digital tools available for tracking and checking business accounts. However, some customers also noted issues with pushy sales tactics or unexpected limitations regarding data coverage for specific company types. A few people also felt that certain add-on services were quite difficult to implement or not entirely tailored for smaller businesses, leading to occasional frustration.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, highlighting professional, helpful, and efficient support from... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpful, proactive, and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the straightforward setup, intuitive... See more

Product

People report high satisfaction with the product, describing it as an excellent, simple, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.

Rated 5 out of 5 stars

Alison didn't try to push the extra service on to us. We chose to try two new options for just a year to see if it benefitted us. Very happy with the service.


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,840)

429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great System

We've been a customer of Creditsafe for many years and have just renewed our contract with Jade. It has been a pleasure dealing with her and we look forward to working with Creditsafe going forward.
The system has been stable and continues to deliver enhanced tools our business can utilise when making financial decisions

6 May 2026
Rated 5 out of 5 stars

my account manager Sandra

my account manager Sandra, was clear concise and very enthusiastic. We are a brand new user, service looks good and we where happy to join and start to use this valuable tool for our business

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Really positive experience

Really positive experience getting an initial review as a SME to using the CreditSafe platform. Sandra Szymanska introduced the opportunity and a tour of the platform Kate Ellis, both very helpful and engaging, made the decision to use platform easy. Thankyou

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have engaged the services of Creditsafe for a few years now and I have to say they are great to work with. Account Management is absolutely spot on - Dale Rosser is such a nice chap and an attentive Account Manager. No hard sell, but more of how can we help you and your business. I would recommend this company to anyone needing these services.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer service

It has been a pleasure working alongside Natali Jones. She provided excellent customer service and was very helpful in accommodating our company's needs.

I look forward to collaborating further in the future as we work to improve our risk department and manage our exposure

28 April 2026
Rated 3 out of 5 stars

I was sold something while unwell that…

I was sold something while unwell that was nottfitted for my smal business.
There was a problem as the people did nopt tell me that my clients data was npot ghoing to be transferred direct to Companies House.
This has gone on for months since I contacted Creditsafe in December.

23 April 2026
Rated 5 out of 5 stars

Accounts

Had a welcome phone call to introduce the company before signing up. Great knowledge of how the full platform works and a quick demonstration run through on the first teams call/meeting.

20 April 2026

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