The One Stop Money Shop Reviews 516

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the straightforward and efficient service, noting the quick and easy application process. Many appreciate the prompt disbursement of funds, often receiving money within hours. The user experience is consistently praised for being smooth and stress-free, with clear communication and professional customer service. However, some customers reported dissatisfaction with the company's payment handling and staff interactions. A minority of people experienced issues with payment arrangements and felt that staff members were at times rude or unhelpful, particularly when discussing financial difficulties.

What people talk about most

Service

Consumers find service to be positive, highlighting excellent communication and a quick, easy process. Many... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers praise the quick application process and... See more

User experience

Clients share positive opinions on user experience, consistently describing the application process as easy,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the communication excellent,... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff as efficient, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super straight forward to use and for people like me that have a rubbish credit rating they give you a chance I had an emergency that I had no money to pay for and they helped me out of a super stress... See more

Company replied

Rated 5 out of 5 stars

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

Company replied

Rated 5 out of 5 stars

Very quick and simple to set Up . Great communication and efficiency. Would highly recommend and this has helped me to get back on track with my finances in difficult times . Thank you

Company replied

Rated 5 out of 5 stars

It was really quick and easy process without asking too much details.I would say to choose them for small loan if anyone require that type of loan. I have one more question - "does money shop offer... See more

Company replied


Company details

  1. Loan Agency

About The One Stop Money Shop

Written by the company

Whatever your circumstances, including bad credit history, if you are looking for a loan with friendly local service, The One Stop Money Shop can help.

Apply for a loan


About us

The One Stop Money Shop was founded in 2002 and originally started as a credit broker for short term affordable loans. The business later transformed into an online money lender as it continues to operate today.

Based in Wakefield, Yorkshire, we are proud to our northern roots and to be serving the whole of the UK with a flexible, instalment loan product. Moving away from the traditional payday loan product, we are pleased to offer loans repaid over 6,9 and 12 months which give customers greater flexibility and breathing space to repay their loans.

The One Stop Money Shop is a fully authorised lender under the Financial Conduct Authority, registration number 713424.

As an authorised firm, we have demonstrated our commitment to provide safe and transparent financial products with our customers' best interests at heart.

We carry out a series of checks to ensure that customers can afford to repay our loans without falling into financial difficulty and being clear and transparent is part of the company culture and centre to everything we do.

How to apply for a loan

Visit our website and complete our simple online loan application form. You'll receive a decision within minutes.

More information

For more information, please visit our website or click one of the following links.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

516 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The application was very easy to…

The application was very easy to follow.
The communication is excellent.
Thank you

14 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Timely and easy navigation

Timely and easy navigation

7 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

It was very quick and easy with no…

It was very quick and easy with no problems great service thank you

12 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Thanks very good helpful

Thanks very good helpful

8 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

True to their word

True to their word. No hassle & easy

8 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

5 star

10/10 excellent

7 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

Highly recommend this lender

It was such a quick and easy process and I got a reply straight away highly recommended the one stop money shop.

6 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

It was easy to sort got the help that I…

It was easy to sort got the help that I needed quickly

7 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Hello so helpful and really done so…

Hello so helpful and really done so first thanks a lot really appreciated
Yours Adam

5 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

Very quick to apply and paid out in a…

Very quick to apply and paid out in a couple of hours. Thank you!

1 May 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Quick

Quick, easy, simple

5 March 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs.

Rated 1 out of 5 stars

Poor service

Poor service, left me 2 days then said refused and email was sent 2 days ago. No email sent by this company. Poor customer service.

22 April 2026
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

There are times when additional checks are carried out and applications fail at this stage. We did reply to your email explaining that all applications which get rejected receive a system generated decline email that my of fallen into your junk folder. I’m sorry to hear that your experience with your application wasn’t what you had hoped it to be.

Rated 5 out of 5 stars

Quick and easy.

10 April 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Just such a positive experience and…

Just such a positive experience and helpful. And that is no exaggeration
Very cool 😎

7 April 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

Returning customer great bunch of…

Returning customer great bunch of staff straight forward application always paid on time with no missed payment so wasn't realy an isue for me but very straight forward process

8 April 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Fast

Fast, easy and fair

8 April 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Great customer service very…

Great customer service very professional and fast payment thanks

18 March 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

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