Creditsafe  Reviews 

3,790
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 452 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, highlighting prompt, friendly, and knowledgeable assistance. The service is frequently described as excellent, with many appreciating the personalized approach and quick support for inquiries. Reviewers find the platform user-friendly, providing valuable insights and data that are easy to understand, making the products well-suited for business needs and offering effective onboarding. However, some customers felt products were not always suitable for small businesses and noted an aggressive sales approach, leading to dissatisfaction with value.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often praising the helpful and professional... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as helpful,... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting the ease of use and... See more

Product

Consumers generally express satisfaction with the product, often highlighting its quality and value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

I made an initial enquiry with Samuel Amery with regards to their products and was blown away by the professionalism and service. The products are also excellent but the first impression given by Sa... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Jack was so helpful and friendly with a problem we had with some miscellenous debt against the company, which shouldnt have been there. Now weve sorted and we’ve open an account to monitor/protect thi... See more


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,790)

446 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It took a while for my business model…

It took a while for my business model to align but Credit Safe staff, listened, helped me understand what I needed to achieve the outcome my clients require as they have to provide evidence of low supplychain financial risk for Public Sector contracts.

18 May 2026
Rated 5 out of 5 stars

We’ve had a very positive experience…

We’ve had a very positive experience with CreditSafe. Our account manager has always been extremely helpful, knowledgeable, and responsive. If there is ever anything he needs to clarify or gather more information on, he will liaise with his wider team and come back to us promptly with the answers we need.
We also appreciate the way additional products and services are introduced to us, informative and relevant, without ever feeling pushy or sales-driven. Overall, the level of customer service and support has been excellent, and we would highly recommend CreditSafe.

11 May 2026
Rated 5 out of 5 stars

Real people helping businesses

Creditsafe are excellent. Personable and accessible. Oli has always bern responsive and supported every aspect of our business needs. It makes a diffetence to have a real person who takes time to understand how to help. Faultless service and ahead of competitors.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Creditsafe - Prompt Delivery of Ltd Co. Updates

We have used the services of Creditsafe for several years now and have always found the Customer Service very prompt to deal with any issues (which are few and far between).
James Smith, the Strategic Account Director has been especially helpful in resolving any requests for assistance or special projects and was instrumental in assisting us to have information uploaded directly into our own system for instant access to filed accounts numbers.
They are quick to alert us on any changes that have taken place relating to our customers, gleaned from a variety of sources.
I have no hesitation in recommending their service

14 May 2026
Rated 3 out of 5 stars

Good system but try sell add on not needed.

The system is easy to navigate, the pricing has been difficult for CreditSafe to get right. Kept trying to charge for Add-Ons that we did not want or require - took quite a few emails to resolve.

14 May 2026
Creditsafe  logo

Reply from Creditsafe

Hello Chris,

Thank you for your feedback. We’re pleased to hear that you found the system easy to navigate, though we’re sorry for the frustration caused around the add-on pricing and the time it took to resolve.

Our Customer Service Manager, Alyn, has reached out to you directly to better understand your experience and see if there is anything further we can do to help. We appreciate you bringing this to our attention and value the opportunity to improve.

Kind regards,
The Creditsafe Team

Rated 5 out of 5 stars

Very useful tool

We use credit safe for various financial checks on our customers and suppliers. There is a lot of information on the website which enables us to make sound decisions.

13 May 2026
Rated 5 out of 5 stars

Great System

We've been a customer of Creditsafe for many years and have just renewed our contract with Jade. It has been a pleasure dealing with her and we look forward to working with Creditsafe going forward.
The system has been stable and continues to deliver enhanced tools our business can utilise when making financial decisions

6 May 2026
Rated 5 out of 5 stars

my account manager Sandra

my account manager Sandra, was clear concise and very enthusiastic. We are a brand new user, service looks good and we where happy to join and start to use this valuable tool for our business

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Really positive experience

Really positive experience getting an initial review as a SME to using the CreditSafe platform. Sandra Szymanska introduced the opportunity and a tour of the platform Kate Ellis, both very helpful and engaging, made the decision to use platform easy. Thankyou

28 April 2026
Unprompted review

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