We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more
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we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more
Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.
Alison didn't try to push the extra service on to us. We chose to try two new options for just a year to see if it benefitted us. Very happy with the service.
Company details
Written by the company
As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.
Contact info
Ty Meridian, Malthouse Avenue, Pontprennau, CF23 8BA, Cardiff, United Kingdom
- 02920 886 500
- help@creditsafeuk.com
- creditsafe.com/gb/en.html
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Magda
Very pleasant deal with and very informative and attentive, guided through every step of the way
26 May 2026
Creditsafe listens then provides…
Creditsafe listens then provides solutions that work. Very consistent, personal, professional, and friendly customer service. The scope of services and functionality of the platform is very useful.
15 June 2026
Terrible company which will give…
Terrible company which will give inaccurate credit reporting with bogus data to companies and expect you to beg them to correct it. Not reliable.
16 June 2026
Unprompted review
Creditsafe give me the data I need for…
Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.
29 April 2026
Simple and sensible pricing with…
Simple and sensible pricing with knowledgeable account managers and staff.
15 June 2026
Customer Service easy to contact
Customer Service is excellent and Louis, our CRM Account Manager has been above and beyond helpful.
As a CRA it provides all the info and tools I need.
What's not to like?
15 June 2026
Creditsafe has been a game-changer for…
Creditsafe has been a game-changer for our credit checking process — reliable, fast, and easy to use. Highly recommend!
9 June 2026
Consistently excellent support and advice from our…
Consistently excellent support and advice from our account manager Leigh Jones
12 June 2026
Always willing to help
11 June 2026
Rebecca Jenkins our CRM account manager…
Rebecca Jenkins our CRM account manager is always a pleasure to speak to and is very knowledgable about our creditsafe product.
11 June 2026
Poor service/ dont pay upfront…
We not only paid for this years subscription but we were given an opportunity to pay for next years subscription at this years price if we paid now. Which we did and have the receipt for. We then were kicked out of the system. We have been put back and have had an email saying that they will send us an invoice to join the system. We are not happy
11 June 2026
Reply from Creditsafe
Hi Dawn,
Thank you for your feedback. We apologise for the inconvenience caused by the temporary interruption to your account access.
As soon as we became aware of the issue, we investigated, your account was reinstated and we can confirm that your subscription remains active. We understand the confusion caused by the communication you received and appreciate your patience while this was resolved.
If you have any further questions or concerns, please contact our Customer Support team on 02920 886500 or email help@creditsafeuk.com and we'll be happy to help.
Kind regards,
The Creditsafe Team
Creditsafe are excellent
The creditsafe team are professional, capable and helpful. Very grateful to be working with them and their systems are very impressive.
3 June 2026
Great site and service
Our Company has used Credit Safe for several years. Our account manager Graham is great and always happy to help get better use out of the site where we can. He's very helpful and patient in clarifying any part of the service we need to understand. Credit Safe clearly offers a wide range of aspects to their service and finding ways to help Companies make more efficiencies to this in their business' as well as easily functional for a range of capabilities with systems.
9 June 2026
James was great
James was great, walked me through the Dashboard and answered all my questions.
Love the attention to detail and making sure I understood the different sections.
9 June 2026
Unprompted review
Account manager understands what I need…
Account manager understands what I need and gets the deal done.
3 June 2026
Always helpful and they listen to your…
Always helpful and they listen to your requests and try to help wherever they can. So far they have always been quick to assist with technical issues mainly around finger trouble and the products are easy to use. Ashton is always on hand as well as always updating us on new product offerings or upgrades to current services.
8 June 2026
Connor was great to deal with and made…
Connor was great to deal with and made the process of signing up to Credit Safe really easy.
We had good communication throughout and I would definitely recommend Credit Safe and the team.
8 June 2026
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