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Credit Genie Reviews 

700
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 412 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the app user-friendly and the service reliable, appreciating the straightforward process for obtaining quick cash advances. Many highlight the ease of application and the speed of receiving funds, making it a helpful resource during financial needs. However, some customers also noted significant dissatisfaction with customer service, reporting unhelpful responses and difficulty reaching support. Some people were dissatisfied with unexpected charges, including membership fees, and issues with payment processing delays or discrepancies in deductions. Additionally, a few users experienced problems with the app's functionality, such as errors, accounts not updating, or being locked out after requesting an advance.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with many reporting unauthorized and double charges,... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the app easy to use, simple, and... See more

Application

People report ambiguous experiences with the app, with some finding it to be a great service and easy to use... See more

Service

Customers consistently note positive experiences with service, often describing it as a lifesaver that helps... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the service as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its a great service its a great app the change date needs to be improved where you can actually change it but other than that its great

Company replied

Rated 4 out of 5 stars

This is a great site to get extra money in between pay periods. I am sure it is my fault, but I had thought this was an auto pay when my paycheck came in. It was not. You have to actually pay it back... See more

Company replied

Rated 4 out of 5 stars

always there when I need that extra boost. would be nice to increase the limit for users who have good history... thanks! -Michelle Leon

Company replied

Rated 4 out of 5 stars

I would give Credit Genie 5 stars, but their website is a bit quirky. It's a good alternate cash advance site when you need funds.

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Improve your financial health with breakthrough financial tools and services from Credit Genie. GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check. OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees. TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your finances Manage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.


Contact info

3.6

Average

TrustScore 3.5 out of 5

700 reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(700)

401 reviews in the last 12 months

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Rated 4 out of 5 stars

If in need of Quick Cash this is good

If you're in need a quick cash this is definitely the way to go they give you ample time to pay it back and you basically pay $15 to borrow $100 the only downside is they always take the money out the night before they're supposed to if it's due on the 25th they will take it out on the 24th other than that all good

25 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you for your feedback—we’re glad the advance has been helpful! We’re sorry for the concern about repayment timing. You can update your payment date directly in the app. If you need help, contact us at support.creditgenie.com.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

Theifs

Takes money out before due date and takes out as much as they feel like if you cant afford the full amount.

7 February 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

We’re sorry for the concern about repayment timing. You can update your payment date directly in the app. If you need help reviewing your payments, please contact us at support.creditgenie.com—we’re here to help.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Love credit Genie always there when I…

Love credit Genie always there when I am in a pinch

25 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Saved my bacon a couple times

Saved my bacon a couple times

23 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Credit Genie always seems to come…

Credit Genie always seems to come through when I need it most.

23 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

Unapproved membership

Downloaded the app and created an account to see if I qualified for an advance. Was promptly denied for any cash advance so I deleted the app. Later I got a $9.99 charge that I didn't recognize and disputed with my bank because I didn't even remember the company, let alone recognize the charge. After redownloading the app to see what was going on, I saw that I was being charged for a membership that I did not sign up for and they are calling it a "bank connection fee" as if maintaining a plaid connection costs them anything. Reading around you can see this has happened to other people. Total scam, they should be ashamed of themselves for trying to take advantage of the poor.

20 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

We’re sorry for the confusion and frustration. Credit Genie is a legitimate service, and eligibility is based on bank activity. Deleting the app doesn’t stop charges—please disconnect your bank in “Settings.” Contact us at support.creditgenie.com so we can review and resolve this.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Credit genie allows you to build the amount you need

Credit genie allows you to build the amount you're approved for. As long as you continue to pay the smaller approved amounts back you'll continue to grow. It's easy just apply!

1 January 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Genie is there for you

Genie is there to help you when.you need some cach

21 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Money and is quick and easy to get

Money and is quick and easy to get! And if I need to change repayment date I have no issues!

14 March 2026
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled the money comes through quickly and repayment date changes are seamless for you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Very easy to use

21 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Credit Genie is amazing

Credit Genie is amazing, if you need extra cash you can get it fast from the Credit Genie!!!

21 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the amazing feedback! We're thrilled Credit Genie delivered fast cash when you needed it most. Let us know if we can make your experience even better anytime.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

The best app ever I downloaded

The best app ever I downloaded

20 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Easy and fast app

19 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 2 out of 5 stars

I liked this company at first

I liked this company at first. But like most companies things have changed. The borrow amounts are not consistent. And the fees are ridiculous.

20 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thanks for sharing your feedback. We’re glad you found the app helpful initially, but we understand concerns about fees and borrow amounts. Eligibility and fees can vary depending on account activity. For questions or help, contact support.creditgenie.com.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

It’s absolutely helpful helps me out…

It’s absolutely helpful helps me out every time !!!!

19 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you so much for the kind words! We're thrilled Credit Genie has helped you. Let us know if we can make your experience even better.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

Ad long as yu pay them back yu will…

Ad long as yu pay them back yu will always get an advance just don't take to many advances. Otherwise love the app.

19 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you for your feedback! We’re glad to hear you’re enjoying the app. Eligibility can vary over time, but we appreciate your support. If there’s ever anything we can do to improve your experience, please let us know.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

Hello im writing this review because…

Hello im writing this review because apparently this company likes to banish people.. they randomly and without reason ban you from there app and services, even if you've done nothing wrong to warrant such banishment.. so i strongly advise anyone trying to become a customer of their's be prepared to possible be singled out, profiled against, and banned for no reason at all.. the only answer i have received is its because of there terms and conditions, but they cannot tell me what part of their terms and conditions i violated.. customer service has no clue as to this information.. so please be careful.. UPDATE ON THIS REVIEW: STILL HAVE NOT GOTTEN IN TOUCH WITH CUSTOMER SERVICE AND THE WOMAN WHO WROTE THE REPLY TO MY REVIEW APPARENTLY EITHER IS A BOT OR JUST ANOTHER PERSON IN THAT COMPANY THAT DOESN'T CARE ABOUT PEOPLE TRYING TO BY THERE CUSTOMER!! I'VE TRIED MULTIPLE TIMES TO UNDERSTAND WHY I WAS BANISHED FROM THEIR APP AND SERVICES WITH NO ANSWERS IN SIGHT.. SO I GUESS MY NEXT STEP IS TO GO TO THE BETTER BUSINESS BUREAU OR THE FEDERAL TRADE COMMISSION AND SEE IF THEY CAN FIND OUT FOR ME!!

12 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

We’re sorry to hear about your experience and understand how frustrating this situation must feel. Please contact us at support.creditgenie.com so our team can review your account and provide more information about the status and any available next steps.
—Catherine, Credit Genie Support

Rated 1 out of 5 stars

This app is scam I was not able to…

This app is scam I was not able to connect my bank so I deleted my account and still had multiple unauthorized charges from them costing over 50$ I have sent multiple tickets and emails and no one has replied to me at all DO NOT USE THIS APP!

16 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

We’re sorry to hear about your experience and understand your concern about the charges. That’s not the experience we want for our users. Please contact us at support.creditgenie.com so we can review your account and help resolve this.
—Catherine, Credit Genie Support

Rated 5 out of 5 stars

The Genie has truly been that

The Genie has truly been that. In the middle of the month is tough I've been able to stay in top my financing cause I can get the extra I need to carry me thru the end of the month. Simply Blessing

2 March 2026
Unprompted review
Credit Genie logo

Reply from Credit Genie

Thank you for the kind words! We’re so glad Credit Genie has been helpful during those tough moments in the middle of the month. We truly appreciate your support and are happy to be part of your financial journey.
—Catherine, Credit Genie Support

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