Credit Engine Reviews 2,185

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 977 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, finding the platform easy to navigate and understand. Many people praise the service for its efficiency and the clarity with which information is presented, especially regarding credit scores and loan options. The staff and customer service are consistently described as helpful, professional, and understanding, providing clear explanations and quick resolutions. However, some customers were dissatisfied with unexpected charges, reporting confusion or a lack of awareness regarding subscription services that led to deductions from their bank accounts. A few other people also felt that the company did not deliver on promised financial assistance, leading to confusion and frustration regarding payments and loan applications.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the quick setup,... See more

Service

Customers had positive experiences with service, often praising the efficiency and helpfulness of the... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the helpfulness and... See more

Payment

Consumers express significant dissatisfaction with the payment process, frequently reporting unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Within a blizzard of emails and texts, unknown to me CE set up an account and deducted money from my bank. However when I spotted it and contacted them (which you will not be surprised to hear is extr... See more

Company replied

Rated 4 out of 5 stars

I’ve just signed up with them, and the person I spoke to was very helpful. He walked me through the forms and explained everything as we filled them out. I would recommend Credit Engine to anyone who... See more

Company replied

Rated 4 out of 5 stars

It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock

Company replied


Company details

Written by the company

Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Credit engine offered accurate credit…

Credit engine offered accurate credit reports and insights this has really helped me to organise my credit report

27 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Chanel,

Thank you for taking the time to share your positive 5-star review!

We are so pleased to hear that Credit Engine's accurate credit reports and insights have helped you organize your credit report.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Great details

Great details, clean ui, straightforward

27 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Philip,

Thank you so much for the 5-star review!

We're thrilled to hear that you found the details great and the experience straightforward.

Kind regards,

The Credit Engine Team

Rated 4 out of 5 stars

Trusted quick and easy step by step

Trusted quick and easy step by step

26 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Mark,

Thank you for your fantastic 4-star review!

We're so pleased to hear that you found the process trusted, quick, and easy.

We always aim to make the steps as clear as possible.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Good experience

Good experience

26 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Thank you for your 5-star review!

We're so glad to hear you had a good experience.

Kind regards,

The Credit Engine Team

Rated 1 out of 5 stars

Please stay away as this is not what…

Please stay away as this is not what you think it is....I applied for a loan as I wanted to sort my credit out. I put my bank details in and had to approve it in my bank as they said I had been accepted. No money has gone in and now its left me paranoid as I dont know where or what happens now as I dont want to be paying for a loan I have not had......please look into this before applying

25 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Daniel,

Thank you for your time today; I am pleased we were able to resolve the issue.

Please do not hesitate to contact us if we can be of any further assistance.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Exceptional customer service and very…

Exceptional customer service and very helpful to improve and grow up the credit score.

25 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Monica

Thank you so much for your kind 5-star review!

We are delighted to hear that you had an exceptional customer service experience and that we were helpful in improving your credit score.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Quick and reliable

Quick and reliable

24 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Alex,

Thank you so much for your positive 5-star review!

We're delighted to hear that you found our service "Quick and reliable."

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

How brilliant you are

Very very good

23 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Kay,

Thank you for your fantastic 5-star review!

We are delighted to hear you had such a positive experience.

Kind regards,

The Credit Engine Team

Rated 4 out of 5 stars

Brilliant had an alright experience…

Brilliant had an alright experience been very helpful

23 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Shannon,

Mr James,

Thank you for taking the time to leave us a 4-star review.

We're glad to hear you had an 'alright' experience and found our team very helpful.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

The lady explained all that will be…

The lady explained all that will be good and how to envoy getting into bad credit and have lower % to pay back quicker.

23 March 2026
Credit Engine logo

Reply from Credit Engine

Dear Berwyn,

Thank you for your fantastic 5-star review!

We're delighted to hear that our colleague explained everything so clearly, particularly the advice on avoiding bad credit and managing your repayments to pay back quicker.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

I can't find what I need

I can't find what I need

22 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Kim,

Thank you for your feedback.

You can speak to us via the contact us form on our website at Credit Engine.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Taking back financial control

I think this may genuinely help me generate a positive credit score. Proactive. Organised. Taking back control.

20 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Matthew,

Thank you for your 5-star review!

We are so pleased we could help you on your journey to generate a positive credit score and take back control of your finances.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

I've only just signed up to credit…

I've only just signed up to credit engine and I hope they will help me with my money

20 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Linzi,

Thank you for your 5-star review.

We are delighted you have chosen to sign up with Credit Engine, and we are committed to helping you with your financial goals.

Please reach out if you have any questions as you get started!

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Nice work

Nice work, brilliant!

20 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Muhammad,

Thank you for your 5-star review!

We're thrilled to hear you had a brilliant experience.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Very helpful

Very helpful

17 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Fiona,

Thank you for your 5-star review!

We're delighted to hear you found us very helpful. We appreciate you taking the time to leave a review.

Kind regards,

The Credit Engine Team

Rated 4 out of 5 stars

Pretty convenient

Pretty convenient

19 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Alish,

Thank you for taking the time to leave us a review!

We're glad you found our service "Pretty convenient."

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

They are very quick at dispatching…

They are very quick at dispatching items and pricing is good. Improvements maybe could lower the cost of the Amazon prime.

9 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Salah,

Thank you for your 5-star review!

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Credit engine was so easy to use

Credit engine was so easy to use
It was brilliant

18 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Rune,

Thank you so much for your 5-star review!

We're thrilled to hear that you found the Credit Engine so easy to use and brilliant.

Kind regards,

The Credit Engine Team

Rated 4 out of 5 stars

Fab easy to use

Fab easy to use

18 March 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Amy,

Thank you for your fantastic 4-star review!

We are so glad to hear you found our service "Fab and easy to use."

Kind regards,

The Credit Engine Team

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