Within a blizzard of emails and texts, unknown to me CE set up an account and deducted money from my bank. However when I spotted it and contacted them (which you will not be surprised to hear is extr... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I’ve just signed up with them, and the person I spoke to was very helpful. He walked me through the forms and explained everything as we filled them out. I would recommend Credit Engine to anyone who... See more
Company replied
It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock
Company replied
Company details
Written by the company
Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.
Contact info
United Kingdom
- creditengine.co.uk
4.3
Excellent
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Credit Engine
Dear Sujith,
Thank you so much for your 5-star review!
We're glad to hear you found our service "Good and easy to use."
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Ryan,
Thank you for your fabulous feedback!
We'll be sure to pass on your kind words to the team member you spoke with.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Maciej,
Thank you for your 5-star review!
We're glad to hear you found it "very good".
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Egle,
Thank you for your 5-star feedback!
We're glad to hear you found the page helpful.
Kind regards,
The Credit Engine Team
A trap …
A trap for loan seekers is hidden among the information I filled out for the loan. Despite not accepting any trial membership, I was suddenly charged $19.99. Customer service claims I received an email informing me of the trial period—which is not true. I also didn't provide the code with my credit card. I do not recommend this.
When I realized today that your company had debited my account for £19.99, I emailed the company requesting a refund and cancellation of the supposed membership, which I hadn't agreed to. I explained that I hadn't received any email from the company about the 14-day trial period and requested a copy of the email. The response only stated that the email had been sent to my email address (the email and its copy are undated). Furthermore, customer service insisted that I had provided the 3-digit CVV code from the back of my bank card. This is absolutely impossible, as I would never have given the code to some random, unknown company. They refused to refund me the debited amount because the 14-day trial period had supposedly expired.
16 March 2026
Unprompted review
Reply from Credit Engine
Dear Alicja,
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Explaining about my score and things…
Explaining about my score and things pin to pin. truly recommend to everyone.
16 March 2026
Unprompted review
Reply from Credit Engine
Dear Akhil,
Thank you for your fantastic 5-star review!
We are delighted to hear that you would truly recommend us to everyone.
We appreciate you taking the time to explain your scoring and your positive experience with us.
Kind regards,
The Credit Engine Team
Absolute subscription trap
Absolute subscription trap. I’m on a very limited income, and would never knowingly sign up for a subscription that charges me £19.99 to essentially do nothing.
Edit: they have agreed to refund one of the 19.99 payments. I’ll update my review when i receive it.
16 March 2026
Unprompted review
Reply from Credit Engine
Dear Seth,
Thank you for your time today; I am pleased we were able to resolve the issue.
Please do not hesitate to contact us if we can be of any further assistance.
Kind regards,
The Credit Engine Team
Nice Website
It is a very good website. You get an overview on your credit score with some help to improve it. I recommend using it for a long time to really see the result.
15 March 2026
Unprompted review
Reply from Credit Engine
Dear Ange,
Thank you for your fantastic 4-star rated feedback!
We're so pleased to hear that you find the website very good and that the credit score overview and improvement help are useful.
Kind regards,
The Credit Engine Team
Quick and clear
15 March 2026
Unprompted review
Reply from Credit Engine
Dear Rose,
Thank you for your 5-star review!
We're glad to hear that you found our service "Quick and clear."
Kind regards,
The Credit Engine Team
It was straight forward
It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock
15 March 2026
Unprompted review
Reply from Credit Engine
Dear Steph,
That's wonderful to hear your experience!
We aim to make the process as quick and effortless as possible.
Kind regards,
The Credit Engine Team
Very excellent
14 March 2026
Unprompted review
Reply from Credit Engine
Dear Altin,
Thank you for your excellent 5-star review!
We're delighted to hear you had such a positive experience.
Kind regards,
The Credit Engine Team
Good honest company give me a refund…
Good honest company give me a refund when I realised I’d been paying without knowing
14 March 2026
Unprompted review
Reply from Credit Engine
Dear Alex,
Thank you for your 5-star review!
We are pleased to hear that we were able to process your refund promptly and resolve the issue for you.
Kind regards,
The Credit Engine Team
This is an amazing place and I would…
This is an amazing place and I would totally recommend to anybody !
Very helpful
14 March 2026
Unprompted review
Reply from Credit Engine
Dear Jade,
Thank you for your 5-star review!
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Thank you for your 5-star review!
Kind regards,
The Credit Engine Team
I recently had an experience with…
I recently had an experience with Credit Engine and overall I found the process very simple and user-friendly. The application was clear and didn’t take long to complete, which is really important when someone needs financial help quickly. I also liked that everything was explained in a straightforward way, without complicated steps.
One thing that could make the experience even better would be more regular updates during the process, so customers always know what stage their application is at. Aside from that, the service felt professional and reliable.
Overall I think Credit Engine is a helpful service for people who need quick financial support, and with small improvements in communication it could be even better in the future.
13 March 2026
Unprompted review
Reply from Credit Engine
Thank you for your fabulous 5-star review!
We're pleased you found the application process simple, user-friendly, and clearly explained, reflecting our priority of quick, straightforward support.
We appreciate your suggestion for more regular updates. We understand the importance of keeping customers informed and are committed to improving communication in this area.
We are glad you found our service professional and reliable.
Kind regards,
The Credit Engine Team
It was easy to cancel with them after i…
It was easy to cancel with them after i finished with what I wanted. After cancellation , I still had access to their features for a bit longer.
10 March 2026
Unprompted review
Reply from Credit Engine
Dear Jayden,
Thank you for your excellent 4-star review!
We're glad to hear that the cancellation process was easy for you and that you found the extended access helpful.
Kind regards,
The Credit Engine Team
Charged me 20 quid for a service I…
Charged me 20 quid for a service I didn't want or reslise I signed up for. No human on the contact number. No email. Absolute crooks. Predatory design.
9 March 2026
Unprompted review
Reply from Credit Engine
Dear Joseph,
Thank you for your time; I am pleased we were able to resolve the issue.
Please do not hesitate to contact us if we can be of any further assistance.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Stephanie,
Thank you for the wonderful 5-star review!
We are so pleased to hear that you found the process easy and our team helpful.
Kind regards,
The Credit Engine Team
Good
Good user experience. Very helpful and quick response from customer service
11 March 2026
Unprompted review
Reply from Credit Engine
Dear Carys,
Thank you for your excellent 4-star review!
We're so pleased to hear you had a good user experience and that our customer service team was helpful and quick to respond.
Kind regards,
The Credit Engine Team
Seems a great way to build and manage…
Seems a great way to build and manage my credit score, yes, fantastic so far.
11 March 2026
Unprompted review
Reply from Credit Engine
Thanks for a great 5-star review!
We're thrilled that you're finding our service a fantastic way to build and manage your credit score.
Kind regards,
The Credit Engine Team
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