For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more
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Review summary
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Reviews shaping this summary
Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more
As ever, good service from Craggs Energy today. My oil was delivered by polite and friendly tanker driver. I really appreciate the alerts I get on the evening before a delivery and just before they a... See more
Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more
Company details
Written by the company
Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.
Contact info
New Road, HX7 5TT, Hebden Bridge, United Kingdom
- craggsenergy.co.uk
4.7
Excellent
188 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellence.
Over the years that we have used Craggs for our fuel oil the company and their staff have been unfailingly helpful. The prices are always competitive and although our tank is inconveniently sited the drivers are really friendly and helpful. In the ten years before Craggs were recommended to us by neighbours we had used four other suppliers and had experienced problems, either with service or pricing, with each of them.
19 August 2020
Unprompted review
Reply from Craggs Energy
Dear Mr Nigel Crapper,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)
With kind regards,
Craggs Energy
Good & flexible service
Been using Craggs Energy since they started. Good service with drivers and vehicles used to delivering to awkward locations like ours.
18 August 2020
Unprompted review
Reply from Craggs Energy
Dear Mike,
Thank you so much for your valued rating and feedback!
We're so grateful to our loyal customers and comments like this really do make a difference.
Thank you,
Craggs Energy
Knowledgeable staff and prompt delivery.
5 August 2020
Unprompted review
Reply from Craggs Energy
Hello Richard,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Excellent service would use again…
Excellent service would use again assuming pricing stays competitive.
5 August 2020
Unprompted review
Reply from Craggs Energy
Dear Ursula,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Community Group Use Craggs…
Our community Group used Craggs recently because they were the most competitively priced group in our area. Their service was prompt and efficient.
4 August 2020
Unprompted review
Reply from Craggs Energy
Dear Doris,
Thank you very much for your review and kind comments!
We are grateful you considered us for your buying group order and we hope to work with you again in the future.
With kind regards,
Craggs Energy
All way a great price and a fast…
All way a great price and a fast delivery when I’ve ordered
4 August 2020
Unprompted review
Reply from Craggs Energy
Dear Mrs Roe,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Great service and always a competitive…
Great service and always a competitive price!
4 August 2020
Unprompted review
Reply from Craggs Energy
Hello David,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
A local business meeting local needs.
Ordered via a consortium and Craggs gave best offer - delivery was very prompt and invoicing simple and clear. Great service.
4 August 2020
Unprompted review
Reply from Craggs Energy
Dear Stuart,
Thank you very much for your review and kind comments!
We are grateful you considered us for your buying group order and we hope to work with you again in the future.
With kind regards,
Craggs Energy
Excellent service
Excellent service, always reliable. Deliveries as planned.
Good price deals.
29 July 2020
Unprompted review
Reply from Craggs Energy
Hello Celia,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Central heating Oil Delivery
We have been using Graggs Energy over the last 5/6 years they have always kept prices competitive and delivered on time which is all you can ask for and expect. Office staff are helpful and there drivers are always polite and attentive whilst carrying out their duties.
29 July 2020
Unprompted review
Reply from Craggs Energy
Dear Alan,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)
With kind regards,
Craggs Energy
We have used Craggs energy for a number…
We have used Craggs energy for a number of years, and found them excellent. When placing an order, the staff are pleasant, and efficient - prices are very competitive, and the delivery drivers do an excellent job, and are always helpful, and friendly. They also did an excellent job, when we had a new tank fitted
29 July 2020
Unprompted review
Reply from Craggs Energy
Dear Rosemary,
Thank you very much for taking the time to leave us a review and provide feedback.
Comments like this really mean a lot to us and we look forward to working with you again!
Hope you have a lovely day,
Craggs Energy
Reliable Service with competitive…
Reliable Service with competitive prices and friendly, helpful Drivers. I have used Craggs for Heating Oil for several years. Well done!
28 July 2020
Unprompted review
Reply from Craggs Energy
Hello Ian,
Thank you so much for your valued rating and feedback!
We're so grateful to our loyal customers and comments like this really do make a difference.
Thank you,
Craggs Energy
Excellent service
Excellent service, friendly drivers and reasonable prices. No complaints at all
28 July 2020
Unprompted review
Reply from Craggs Energy
Hello Janet,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Good service!
Craggs Energy have been delivering heating oil to us for many years. We live in a remote situation with difficult access. Craggs have reliably delivered fuel to us using one of their smaller tankers through out the year. In my opinion they run a very efficient service.
28 July 2020
Unprompted review
Reply from Craggs Energy
Dear David,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)
With kind regards,
Craggs Energy
Fab staff very helpful and …
Fab staff very helpful and professional, it's always a reliable and speedy service. Used for many years and will continue to do so.
28 July 2020
Unprompted review
Reply from Craggs Energy
Dear Ms Simpson,
Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)
With kind regards,
Craggs Energy
Rangeklean
Cragg’s energy offer me such a great service. They call when my tank is getting low and arrange a delivery so that I never run out. This is vital in our winter months. I use the Rangeklean additive, as it reduces the amount of soot generated, and I’ve not had any problems from the aga since. It is well worth it and I thoroughly recommend it, and Cragg’s.
22 July 2020
Unprompted review
Reply from Craggs Energy
Hello Catherine,
Thank you very much for taking the time to leave us a review and provide feedback.
Comments like this really mean a lot to us and we look forward to working with you again!
Hope you have a lovely day,
Craggs Energy
Very good service
Very good service. Delivered slightly quicker than the 10 days. Also, no problem delivering despite difficult access.
22 July 2020
Unprompted review
Reply from Craggs Energy
Hello David,
Thank you very much for your review and comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Firstly a competitive price is always…
Firstly a competitive price is always a guiding factor when choosing a supplier and Craggs, who have to make a living themselves, are ahead in this field 👏 Secondly their friendliness and professionalism puts the cherry on the well made cake 🎂... keep up the good work 👍
21 July 2020
Unprompted review
Reply from Craggs Energy
...And customers like you are the icing on our cake!
Dear Ken,
Thank you very much for your review and kind comments!
We are so grateful to receive comments like this from our customers and we look forward to working with you again in the future.
With kind regards,
Craggs Energy
A Satisfied Customer
After several years with another company I switched to Craggs two or three years ago. At first it was price - far cheaper than competitors, but now it is not only price but also the real helpfulness and friendliness of the staff whenever I need to talk to the office. Furthermore they are prompt in delivery, almost always delivering before the anticipated date.
21 July 2020
Unprompted review
Reply from Craggs Energy
Dear Mr Heal,
Thank you very much for your review and kind comments!
We are so grateful to receive comments like this from our customers and we look forward to working with you again in the future.
With kind regards,
Craggs Energy
Shopped around for the best deal for…
Shopped around for the best deal for household fuel and craggs were the best.delivery prompt and efficient.
3 July 2020
Unprompted review
Reply from Craggs Energy
Dear Mrs Hilton,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
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