Craggs Energy Reviews 

188
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, courteous nature, and friendly demeanor, making interactions pleasant. Many people appreciate the prompt and efficient delivery service, often arriving exactly when expected or even earlier. Reviewers consistently describe the overall service as excellent, highlighting the ease of dealing with the company from ordering to delivery. Customers also value the helpful communication, including advance notifications before deliveries. Drivers are frequently mentioned for their efficiency and pleasant interactions, often going above and beyond. This consistent reliability and positive engagement contribute to a strong sense of trust among consumers.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, highlighting the helpfulness and efficiency of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their politeness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more

Rated 5 out of 5 stars

Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more

Rated 5 out of 5 stars

As ever, good service from Craggs Energy today. My oil was delivered by polite and friendly tanker driver. I really appreciate the alerts I get on the evening before a delivery and just before they a... See more

Rated 5 out of 5 stars

Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more


Company details

  1. Fuel Supplier

Written by the company

Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

188 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(188)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Craggs always deliver

Craggs always deliver, even when circumstances make their task nearly impossible. Friendly staff and ultra professional, from start to finish, is why we choose Craggs, above all others.

1 August 2022
Unprompted review
Rated 1 out of 5 stars

Cancelled my order to chare £100 more

Cancelled my order and lied about not having a smaller tanker, despite delivery driver assuring me they have all types. Asked me to re-order at £100 more as prices shooting up. Didnt they have a way to address profiteering during the war? - bring it back for Craggs Energy!

16 October 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Craggs once again

Brilliant service from Craggs once again this week who are always polite and professional. On this visit, there was a problem connecting to our fill pipe which involved removing two screws from the tank inspection cover. This the driver did with very good grace and in a warm and friendly manner. He put everything back afterwards and ensured we had the delivery docket, unlike some other firms who clip it to the road gate. It was a very positive experience.

27 April 2021
Unprompted review
Rated 5 out of 5 stars

Emily @ Craggs supplies an excellent…

Emily @ Craggs supplies an excellent service, always goes out of her way to ensure our requirements are met.
Even reminds me on days of order to ensure we don't miss the deadline for delivery.
Highly recommended - A Class Service

25 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from Neil who visited…

Excellent service from Neil who visited us today. Nothing too much trouble, polite, friendly and professional. Got our heating up and running despite 2 failed attempts from another company. Also gave us open and impartial advise about the contamination we have in our tank and it’s replacement. A credit to Craggs for sure.

8 January 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service again from AJ

Amazing customer service again from AJ. We ran out of oil unexpectedly due to a faulty gauge and AJ went above and beyond to organise a same day delivery for us despite it being the Christmas/NY holidays and snowy weather.

2 January 2021
Unprompted review
Rated 5 out of 5 stars

Fast delivery and went above and beyond

Came to the rescue with a next day delivery, when we moved into our house as it had been left nearly empty by the previous occupants.

Also checked our tank for us and confirmed we have got a leak that we can now plan in to get fixed.

16 October 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Kaden,

Thank you very much for your review and kind comments, we are happy to have helped!

We hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Efficient and timely

We always get a timely reminder from Craggs to check our tank before busy times. This time we were quoted a fairly good price, oil delivered on time as alerted by text, and the guy called at the door to inform us of a slight leak in the tank shed which we were able to act on.

16 October 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Dear Valerie,

Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our customers and we very much look forward to working with you again :)

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Excellent service and price

Excellent service and price, would highly recommend!

20 September 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Laura,

Thank you very much for your review and kind comments!

We hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Fantastic value

Fantastic value. Reliable service. I wouldn't use anyone else.

12 September 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Thanks again Ed :) :) :)

Rated 5 out of 5 stars

Always helpful.

Always helpful.
Competitive prices.
Prompt delivery.
Thank you.

9 September 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Peter,

Thank you very much for your review and consice comments!

We hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Cragg Energy always deliver on time &…

Cragg Energy always deliver on time & are easy to deal with. Their pricing is transparent & the staff are friendly, efficient and pleasant. I have used them for Oil deliver since 2012.

8 September 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Dear M Duffy,

Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

I have been with Craggs Energy since…

I have been with Craggs Energy since 2017. I did a price comparison to check the current market value; Craggs actually came up as the most economical.
Delivery is very quick and does not require you to be there and the staff who take the order are friendly and polite. All in all and excellent service.

Karen Lumley

27 August 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Dear Karen,

Thank you very much for your review and kind comments! We are so grateful to receive comments like this from our loyal customers and we very much look forward to working with you again :)

Hope you have a lovely day.

Craggs Energy

Rated 5 out of 5 stars

Brilliant service very friendly staff…

Brilliant service very friendly staff and reasonable prices.

27 August 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Danielle,

Thank you very much for your review and kind comments!

We hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 4 out of 5 stars

Sensible prices

Sensible prices, good customer service and they turn up when they say they will. Other providers don't always do this!

26 August 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Dear Owen,

Thank you very much for your review and kind comments!

We hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Great Customer Service

Craggs are always friendly and eager to help, in fact our last order was delivered early just as the UK went in to lockdown!
Great customer service

21 August 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Dear D J Finch,

Thank you very much for your review and kind comments!

We hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Very user friendly

Very user friendly. Competitive and reliable.

21 August 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Jerry,

Thank you very much for your review and kind comments!

We hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

Great service received good value for…

Great service received good value for money highly recommend

20 August 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Tracie,

Thank you very much for your review and kind comments!

We hope to work with you again in the future.

With kind regards,

Craggs Energy

Rated 5 out of 5 stars

excellent service

Found us first time and delivered within 1 day of our order. No hassle.

20 August 2020
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Simon,

Thank you very much for your review and kind comments!

We hope to work with you again in the future.

With kind regards,

Craggs Energy

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