Craggs Energy Reviews 

188
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, courteous nature, and friendly demeanor, making interactions pleasant. Many people appreciate the prompt and efficient delivery service, often arriving exactly when expected or even earlier. Reviewers consistently describe the overall service as excellent, highlighting the ease of dealing with the company from ordering to delivery. Customers also value the helpful communication, including advance notifications before deliveries. Drivers are frequently mentioned for their efficiency and pleasant interactions, often going above and beyond. This consistent reliability and positive engagement contribute to a strong sense of trust among consumers.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, highlighting the helpfulness and efficiency of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their politeness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more

Rated 5 out of 5 stars

Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more

Rated 5 out of 5 stars

As ever, good service from Craggs Energy today. My oil was delivered by polite and friendly tanker driver. I really appreciate the alerts I get on the evening before a delivery and just before they a... See more

Rated 5 out of 5 stars

Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more


Company details

  1. Fuel Supplier

Written by the company

Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

188 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(188)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our to go for fuel for our business

Our to go for fuel for our business. Amazing service fast delivery, helpful and polite staff that go the extra mile to help Alannah is the lady we deal with, Keeps us updated with prices every week.

Wouldn’t use anyone else

Thankyou

Gsm civils

20 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Karis,

Thrilled to hear of your great experience with us and Alannah, We will pass your feedback onto her!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Craggs=Reliable

Dealing with Craggs and Danny in particularly is always a pleasure. The service is swift reliable and I feel we are always offered a competitive rate

20 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Ben,

We really appreciate your wonderful feedback, We will be sure to let Danny and the team know!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Cracking customer experience from…

Cracking customer experience from Craggs Energy - thank you! Danny Almond has made the whole process so easy; great communication, fair pricing and a pleasure to do business with.

20 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Hannah,

Thanks for the great feedback, we will pass your comments onto Danny!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Matthew Gledhill - Simply The Best

Matthew Gledhill is always positive and friendly, helping me out on many occasions when things have needed to be delivered sooner than expected. Matt's "can do" attitude is the reason I always make him the first call when I require fuel, I have yet to be declined or disappointed by his response, he is a model of consistently and will always find a way to assist, even in the hardest of circumstances.

1 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Phil,

Great to hear Matt goes above and beyond for his customers, We will be sure to let him know how valued he is!

Kind regards,
Craggs Energy

Rated 5 out of 5 stars

Danny Almond

Danny has a positive attitude, likable personality and good level of market knowledge. An asset to Craggs energy.
Keep up the good work.

19 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Paul,

Danny will be thrilled to read your kind comments, He is a valued member of Craggs and we are proud to have him with us!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Fantastic company always deliver on…

Fantastic company always deliver on time and nothing is too much trouble, if ever I run out of fuel they always go out of their way to ensure I have some delivered at the next available opportunity.

19 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Karen,

We are so pleased to hear the team have exceeded your expectations!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

Excellent service always

Excellent service always, Danny has dug me out of many a hole with last minute deliveries, the personal touch Craggs offer us as a business is second to none

17 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Tony,

Thank you for the great feedback, we will be sure to pass your comments on to Danny and the team!

Kind Regards
Craggs Energy

Rated 5 out of 5 stars

always helpful

Matthew G is always helpful and very friendly- call him or email, always reponds in times and also helps by accomodating any last min orders!!

15 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Ruby,

Thank you for your valuable feedback. Matthew will be thrilled to hear this!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Call to Craggs

Luke in the sales team was a credit to craggs energy, well informed and good pricing available .

15 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Thank you very much for this great feedback, we will be sure to pass this along to Luke!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

So helpful

The staff are so helpful! Matthew Gledhill is a little star, always helping us out with urgent orders and never lets us down! He goes above and beyond to help us out!

15 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Klaudia,

It's always nice to hear when our team go above and beyond! Matthew will be thrilled to hear this, thanks for the feedback!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Dealing with Matthew was so easy and…

Dealing with Matthew was so easy and comfortable the ordering experience put you at ease that everything would run smoothly.
What a complete and utter gentleman a fine example for any new staff to follow.

10 January 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hello Mr Hanson,

We are so pleased you have had positive experiences with Matthew, he is a critical part of our team. Your kind review will be passed on to him!

Kind Regards,
Craggs Energy

Rated 5 out of 5 stars

Staff at Craggs Energy are always…

Staff at Craggs Energy are always really friendly and helpful. I enjoyed vetting to Gwilem today. Thank you Craggs!

14 February 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Hi Amy,

Thank you for your wonderful feedback, I have passed your compliments onto Gwilym!

Kind regards,
Craggs Energy

Rated 5 out of 5 stars

I had a big problem no fuel although I…

I had a big problem no fuel although I had booked a delivery had problems getting it too me due to back log of orders.
I called and pleaded for help sure enough a delivery arrived 7.30 next morning.
A big thanks from me for all your help
Great team, thank so much

30 January 2024
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Thank you very much for your patience and understanding during our busiest period. We are so pleased to have been able to resolve the issue!

Kind Regards,
Craggs Energy

Rated 1 out of 5 stars

This company just straight up lies to

This company just straight up lies to its customers.
Reliable deliveries it says on its website.
They give you a time slot, yet never delivery within it.
I've been waiting 2 days for a 1000l of red diesel.
Been given 2 time slots now and it still hasn't arrived.
Spoke to them and all I get is, a manager will phone you with a another time slot.
JUST TELL ME YOU CANT MAKE IT THAT DAY INSTEAD OF HAVING ME WAITING AROUND.
creggs wont be getting my business again.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Nothing but great things to say!

Nothing but great things to say!

Ordered our oil in the morning and the delivery driver was filling our tank up in the afternoon!! The staff were great and more than happy to help!

22 November 2023
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Thank you for the wonderful feedback!

Rated 5 out of 5 stars

5 star service! Staff very friendly and helpful

Fantastic customer service! Unfortunately I don’t remember her name but she said she was new. Absolute star, made my day much easier and sorted everything out for me and more! Great, friendly staff as always. Thank you!

5 September 2023
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

Thank you very much for sharing your positive experience with us. The person you spoke with is Nicola and we have passed her your feedback!

Rated 5 out of 5 stars

Just brilliant customer service all…

Just brilliant customer service all round from Hannah. We run holiday cottages so business critical need to get oil in our tanks at times. She went above and beyond to get emergency oil deliveries out to us on the same day by personally delivering it herself. Fantastic service!

16 August 2023
Unprompted review
Craggs Energy logo

Reply from Craggs Energy

We appreciate your feedback, thank you. Its always great to hear how our team go above and beyond, we have passed this onto Hannah!

Rated 5 out of 5 stars

What made our experience great??

What made our experience great???
Craggs came out when we were out of oil on the coldest day of the year so far. The lanes to our home were dodgy to say the least. But Colin managed to get here and fill our empty tank! The fuel gauge had not worked and was showing two bars...wrong, we were empty!
Thank you once again for fantastic customer service. Highly recommend Craggs for service.

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Boiler services

Neil serviced our boiler this week, the whole experience from arranging the visit with Craggs to Neil arriving and completing the service was excellent and well organised.
Neil was on time, professional and did a great job. Credit to the company.
Thank you

7 December 2022
Unprompted review

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