COYS RENT A CAR Reviews 

185
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally friendly and professional staff, highly reliable airport transfer services, and the spotless condition of the brand-new vehicles provided for their trips. Travelers deeply appreciate the straightforward booking process, competitive pricing structures, and the complete absence of unexpected or hidden financial fees throughout the entire rental period. However, some people mentioned feeling dissatisfied with unexpected extra service charges and strict fuel policy discrepancies experienced during their recent rentals. A few loyal consumers also noted that recent price hikes for additional drivers made them seriously reconsider making future bookings with the business.

What people talk about most

Service

People report positive experiences with service, highlighting prompt airport collections and stress-free... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Price

Consumers find price to be positive, highlighting competitive rates, transparent bookings, and a total lack... See more

Quality

Reviewers express high satisfaction regarding quality, noting that vehicles are consistently excellent,... See more

Product

Customers had positive experiences with product, consistently highlighting the exceptional quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, so easy, very accommodating. Can’t recommend these guys enough!! First time using these guys, as anyway skeptical but cannot fault them. Lovely people! Will be using them every yea... See more

Company replied

Rated 5 out of 5 stars

English speaking staff all very friendly and professional. Pick ups work well and no delays. Cars are the best ever rented from Alicante airport, super condition and engines suitable for motorway driv... See more

Company replied

Rated 5 out of 5 stars

Very good service, quick pick up from airport. Having used other questionable hire car companies at alicante airport, Coys were brilliant put my mind at ease were very helpful and we had a lovely car.... See more

Company replied

Rated 5 out of 5 stars

First time experience of COYS @ Alicante and everything went smoothly. Friendly & professional service with competitive pricing. We were provided with a virtually new car that was very much appreciate... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Welcome to Coys Rent a Car! Coys Rent a Car is an independent car hire company based and established in the Spanish town of Torrevieja since 1992. We are not just offering competitive prices, we offer the highest of customer service, easy booking pr...


Contact info

4.8

Excellent

TrustScore 5 out of 5

185 reviews

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4.8

All reviews

(185)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress free car hire with Coys.…

Having had a torrid time with car hire before the pandemic, Europcar at Alicante were a nightmare, we decided to look around at other companies & came across reviews for Coys Rent a Car, based off site from the airport. They are run by a UK couple, after the last debacle this made us look more into them & found they had excellent reviews so decided to take the plunge & hire both cars for our family party. Can only say they were an absolute delight. After we cleared border control & picked our luggage up we rang Coys to let them know we had arrived ( 2hr flight delay ). As they are located literally 10 minutes from the airport they arrived to pick us all up in no time at all & took us back to their compound. A quick form filling in process & then a look at the cars ( excellent condition , practically new Peugeot 2008 & 3008 unlike the sheds that Europcar gave us, looked like someone had used a sledgehammer on them & then fleeced us on return, huge argument ensued) , we were away on our holiday in less than 20 minutes.
On return 2 weeks later , we pulled onto the compound, were met immediately & taken straight to the airport for our flight home. An absolute seamless process with people who you could communicate with effortlessly & nothing was too much trouble.
*tip.....take out the full insurance cover for peace of mind, they also don't require a full tank of fuel on return & make sure you have enough when you first pick up the car.
Without a shadow of a doubt we will be using Coys on our next visit to Spain, just brilliant.

31 May 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments Keith and look forward to hiring to you again soon.

Rated 5 out of 5 stars

For car hire, don't look anywhere else!

Having used a worldwide hire car company on a regular basis but been let down previously we decided to try Coys having been recommended on a local forum. From start to finish the process was faultless as were the staff involved. Price, service and quality of car exceeded our expectations and we have booked for other visits this year knowing that we won't be let down. Keep up the good work guys, you're definitely the best.

2 May 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind words Paul and look forward to hiring to you again soon.

Rated 5 out of 5 stars

Simply the best

Superb service. Have experienced many disastrous car hires worldwide. Coys was the best ever!

22 February 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for you kind comments.

Rated 5 out of 5 stars

Rent a car - Alicante

The transport between the airport and the head office went perfectly. All documents were already filled in, we could leave within 10 minutes! The rented car (fiesta ST) was very clean and fun to drive.
De Goeyse Peter, Belgium

8 November 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments.

Rated 5 out of 5 stars

Best Car Rental at Alicante airport

I have hired cars from numerous companies when I have flown into Alicante and Coys Rent A Car is the absolute best company I have ever used. On arrival a simple call to them and the minibus arrived within 5 minutes the minibus arrived. The paperwork took less than 5 minutes then we were handed a new Citroen C3. On return the minibus was waiting and we were in the airport 5 minutes later. I highly recommend Coys Rent A Car and will most definitely be using them again.

28 October 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments Graham & look forward to hiring to you again, Mike.

Rated 5 out of 5 stars

First rental experience with COYS RENT…

First rental experience with COYS RENT A CAR, but absolutely not the last.
Very friendly, fine and honest people, Thank you so much!

The best regards,
Rikke & Antonio Bibovski

22 October 2021
Unprompted review
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Reply from COYS RENT A CAR

It was lovely to meet your family & look forward to hiring to you again soon.

Rated 5 out of 5 stars

Been using Coys for many years when…

Been using Coys for many years when there operated from Murcia Airport,then due to Murcia Airport location change Coys don't hire cars from there anymore so I drive has become an hour longer but wouldn't use anyone else.
First class service from pick up to drop off.
Had a lovely Fiesta ST Line which made my son very envious as he still needs another years driving before he can drive in Spain 🇪🇸
Happy Happy Happy

20 October 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments Criag and look forward to hiring to you again soon.

Rated 5 out of 5 stars

I was recommended to Coys by a family…

I was recommended to Coys by a family member who has used them for 20 years. I’ve used them 3 times in Aug/Sep 21 and am very pleased.
The airport collection/return service is excellent. Their compound is literally just 5 minutes from Alicante terminal.
Cars are very clean, service is very good and pricing is competitive.
This is now my first choice car hire company for Alicante. Well done guys

21 September 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments Cliff and look forward to hiring to you again in the future.

Rated 5 out of 5 stars

Excellent

Would definitely recommend Coys Rent A Car. Having been ripped off by other car rental companies in the past we are always wary of what we are being sold. The price you are quoted is the price you pay no extra charges on arrival. Picked up outside of airport 5 mins to collect car from depot. Great service. Will definitely be booking with Coys in the future.

3 September 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and taking the time to review Coys Rent a Car.

Rated 5 out of 5 stars

Amazing service

Amazing service, quality and communication! Absolutely rate and highly recommend Coys Rent A Car - first time using them after hearing so many horror stories and scams from rental car properties in Spain and am so glad I did. Even with my ever changing and fluid travel schedule Heidi and Mike were brilliantly accommodating, super efficient and most importantly honest and trustworthy - a rarity in this field! Will be returning next month and they will be my number one car rental go to.

24 August 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind words Maria and look forward to hiring to you again soon.

Rated 5 out of 5 stars

COYS rental 5-star Excellent

COYS rental 5-star
We found that they make life simple for their clients.
All the up front cost and addition options are clearly stated and straight forward, None of that hassle of additional cost or extras when you turn up at the rental desk. The Car was high spec and spotless inside and out, the pickup process at the airport was easy and painless. Excellence service that made our life less stressful. Many thanks

5 August 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and taking the time to review Coys Rent a Car, we really appreciate it.

Rated 5 out of 5 stars

Excellent car rental...

Very good selection of cars and the best service I have ever had. No queuing at the airport to a rental company desk. Fast and simple service. The prices are also very attractive - I had a family crossover (Peugeot 3008) at a price of Fiat 500 claimed by all other rental companies at the Alicante Airport. And the baby seat is comfortable and rented at normal price.

27 July 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and look forward to hiring to you again.

Rated 5 out of 5 stars

The best rent a car experience

This little Rent A Car company has saved our vacation. When you travel alone with two children where one is a child with special needs, it is very important that you find a company that is fast, honest, reliable and a company that has cars in good condition (we got a new one). We have tried many other Rent A Car companies and this one is without comparison the best we have ever used. Many many thanks for the best service in the world. Best regards A, M and N (Denmark)

23 July 2021
Unprompted review
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Reply from COYS RENT A CAR

It was a pleasure to meet you and your lovely children. I am glad we manged to deliver the service you required and look forward to hiring to you again soon.

Rated 5 out of 5 stars

Great company

Great company. Used to use some of the bigger, better known companies but not any more. Great service from start to finish on my rental of just over 6 weeks. Great choice of cars and extremely handy for Alicante airport. The pick/up drop off service works perfectly. Sp good I’be already booked another 6 week rental from next month. Can’t recommend this company enough.

12 July 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind words Colin and look forward to hiring to you again soon.

Rated 5 out of 5 stars

Professional , honest and friendly car hire service

Have used many different car hire companies over the years and usually they seem to withold information regarding extras to pay and sometimes you end up with unforeseen payments regarding insurance, petrol etc. I discovered Coys this winter 20/21 , can definately say have never been treated so honestly and been provided with excellent service both professional and friendly, what you sign for is what you pay , no hidden extras . Had a months rental and thought it was very reasonable compared to the big companies. Will be using them again next time in Spain and will tell all my friends. Great customer service , will done Coys.

26 March 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments Sergio and taking the time to review Coy Rent a Car, we really appreciate it.

Rated 5 out of 5 stars

I have been using Coys for many years

I have been using Coys for many years
I would never hire a car from any one else
Marvellous service
Kind and friendly

19 March 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments Jeanette.

Rated 5 out of 5 stars

Great car hire at Alicante

Great car hire at Alicante meet you outside Costa coffee on 2nd floor .No extras , pay for fuel that is in the car 20 euros .excess waiver 3 euros a day, Pay it its worth it. Not having to pay for a full tank, Great staff, no hidden extras , Had to change my flight three times Heidi said no problem . Used these about five times.

19 March 2021
Unprompted review
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Reply from COYS RENT A CAR

Thanks for your kind comments Mike and look forward to seeing you again soon.

Rated 5 out of 5 stars

2nd to None.

I have been travelling to Costa blanca since I purchased my property in 2019 and was put in touch with Coys by a mutual friend who also has a property there. I've always found the service second to none and all the vehicles in top condition. The staff are extremely friendly on pick-up and Mike and Heidi are lovely people and are always flexible and above all welcoming.

19 March 2021
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and look forward to hiring to you again soon.

Rated 5 out of 5 stars

Have been using Coys for a few years…

Have been using Coys for a few years now and find their friendly service excellent. Car pick up and drop off process at Alicante is easy and straight forward. We like the option of being able to prebuy a specific amount of fuel and the flexibility of not having to fill the tank up when we drop off. Good choice of cars.

19 March 2021
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind comments Rhian and looking forward to hiring to you again soon. Mike.

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