COYS RENT A CAR Reviews 129

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency of airport transfers and the quick, hassle-free pick-up and drop-off processes. Many people appreciate the friendly, professional, and helpful staff, as well as the competitive and transparent pricing with no hidden charges. Reviewers frequently mention the high quality of the cars, often describing them as new, clean, and well-maintained. The convenient location near the airport is also a significant positive for many consumers. However, some customers expressed dissatisfaction with recent changes to the fuel policy and the introduction of new extra charges, such as those for additional drivers. A few people felt these changes were unreasonable and impacted their overall positive experience.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency and speed of the car... See more

Staff

Customers consistently report positive experiences with the staff. Reviewers frequently mention that the... See more

Price

People report positive experiences with price, often highlighting decent, competitive, and affordable rates... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent condition of the vehicles.... See more

Location

Users describe positive interactions with location, particularly highlighting the convenience of Alicante.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service, quick pick up from airport. Having used other questionable hire car companies at alicante airport, Coys were brilliant put my mind at ease were very helpful and we had a lovely car.... See more

Company replied

Rated 5 out of 5 stars

First time experience of COYS @ Alicante and everything went smoothly. Friendly & professional service with competitive pricing. We were provided with a virtually new car that was very much appreciate... See more

Company replied

Rated 5 out of 5 stars

I've used COYS for the last 5 or 6 years. Never had a bad experience , price is what it says, cars are generally new. An absolute pleasure to deal with compared to the big boys who basically want try... See more

Company replied

Rated 5 out of 5 stars

Top-notch experience! This is easily one of the best car rentals I have ever used. The staff was incredibly friendly and helpful from start to finish. The airport pick-up was extremely fast and hass... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Welcome to Coys Rent a Car! Coys Rent a Car is an independent car hire company based and established in the Spanish town of Torrevieja since 1992. We are not just offering competitive prices, we offer the highest of customer service, easy booking pr...


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Usual first class service from Coy's

Usual first class service from Coy's! The whole process, from booking the car to returning the car, is so refreshingly straightforward. We have been a customer now for several years and wouldn't consider going anywhere else.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great company to hire a car from

Very efficient from pickup at airport through to processing payment and paperwork. No hassle involved & no hidden extras. Everyone we met and spoke to was really helpful. Second time we have hired from here and definitely the best experience of hiring cars we have had at Alicante.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

The best.

We get our car rental from Coys every year and have no reason to change.
The simplicity of booking, pick up at airport on arrival, 5 minute drive to compound, 5 minutes later we're on our way in new clean cars.
These guys are the best.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Best Car Rental Service In Alicante!

We rented a car for our 4 days in Alicante. The price advertised was the price we paid, no hidden costs! The staff were polite, friendly and helpful, the car itself was clean and reliable. I can't recommend Coys enough if you're ever in Alicante!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service as normal

Great service as normal, use all the time when travelling into Alicante, such a shame they dont operate from Corvera.

25 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thanks for your continued support. We’re delighted to hear you always have a smooth experience with us in Alicante.

Rated 5 out of 5 stars

Have used this company before

Have used this company before and as always very well organised. Now having online check in makes it even easier. Decent prices and no add ons although I believe they are charging for extra drivers next bookings

26 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for choosing us again. We’re pleased everything was smooth and that the online check in made things even more convenient. We appreciate your feedback and look forward to seeing you on your next trip.

Rated 5 out of 5 stars

Very good service

Very good service, quick pick up from airport. Having used other questionable hire car companies at alicante airport, Coys were brilliant put my mind at ease were very helpful and we had a lovely car. Would now only rent from Coys and will be recommending them to family and friends

19 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for the wonderful feedback. We’re delighted you felt comfortable and well looked after from start to finish. It means a lot that you would recommend us to your family and friends, and we look forward to welcoming you again soon.

Rated 5 out of 5 stars

Very good all inclusive price

Very good all inclusive price, excellent and prompt service. If only every car hire company was like this. Would not hesitate to recommend or use again.

22 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind words. We’re delighted you were happy with the value and efficient service. We truly appreciate your recommendation and look forward to seeing you again in the future.

Rated 5 out of 5 stars

As ever

As ever, clear, fair and flexible. The car was really good. I’m pleased Coys honoured their earlier promise not to charge for additional drivers this time. Staff were endlessly patient with our last-minute changes (sorry). The one thing which is likely to stop me booking again next month is new extra charges: I hate them!

14 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your continued support . We’re very pleased you were happy with the vehicle and the help from our team.
To continue providing the same high level of service and maintain our transparent pricing, we have had to introduce some adjustments to certain extras. We truly appreciate your feedback and hope to welcome you again soon.

Rated 5 out of 5 stars

First time using Coys

First time using Coys, recommend by a friend.
Pick up from the airport and drop off very efficient.
The car was excellent for our family, clean and well maintained.
Definitely use them again.

16 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for choosing us for your first booking and for the recommendation from your friend. We’re delighted everything went smoothly and that the vehicle was perfect for your family. We look forward to welcoming you again on your next visit.

Rated 5 out of 5 stars

I can't recommend them highly enough

4th time I've been to Alicante, 4th time I've used Coys, 4th time they've been brilliant.
I've never waited more than a few minutes for them to collect me at the airport and on returning the car they've checked it over immediately and got us on the bus to the departure lounge.
Every car I've had has been spotlessly clean.
After some bad car hire experiences at other Spanish airports, I can't recommend them highly enough.

24 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your continued loyalty and fantastic feedback. We’re delighted every visit has been a smooth experience and that our team, transfers and vehicles have consistently met your expectations. Your recommendation means a great deal to us and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

We had a very pleasant experience

We had a very pleasant experience. Staff were very friendly and helpful. I would highly recommend them. Looking forward to using them again

2 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your lovely comments. We’re delighted you had such a pleasant experience and that our team made you feel welcome and well looked after. We truly appreciate your recommendation and look forward to seeing you again soon.

Rated 5 out of 5 stars

Outstanding service again

Outstanding service again. I wouldn’t go anywhere else for car hire in Alicante.

8 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your continued support. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Highly recommend Coys car rental

Highly recommend Coys car rental. Helpful staff,first rate cars, excellent service overall. I never use any other rental company

14 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your great feedback. It means a lot to be your preferred choice, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

The car suited us excellently

The car suited us excellently, and Coys were courteous and efficient, as always.

22 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind feedback. We’re glad the vehicle was a great fit and that our team met your expectations once again. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Personally I wouldn’t use anyone else

Personally I wouldn’t use anyone else. Cases packed in the car whilst we were doing the paperwork. Just a no nonsense car hire company that is amazing. Easy to book and at a great price

20 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your fantastic feedback. We’re delighted you find the process simple, efficient, and good value. It’s great to hear everything was handled smoothly from arrival to departure, and we look forward to seeing you again soon.

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