COYS RENT A CAR Reviews 

185
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally friendly and professional staff, highly reliable airport transfer services, and the spotless condition of the brand-new vehicles provided for their trips. Travelers deeply appreciate the straightforward booking process, competitive pricing structures, and the complete absence of unexpected or hidden financial fees throughout the entire rental period. However, some people mentioned feeling dissatisfied with unexpected extra service charges and strict fuel policy discrepancies experienced during their recent rentals. A few loyal consumers also noted that recent price hikes for additional drivers made them seriously reconsider making future bookings with the business.

What people talk about most

Service

People report positive experiences with service, highlighting prompt airport collections and stress-free... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Price

Consumers find price to be positive, highlighting competitive rates, transparent bookings, and a total lack... See more

Quality

Reviewers express high satisfaction regarding quality, noting that vehicles are consistently excellent,... See more

Product

Customers had positive experiences with product, consistently highlighting the exceptional quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, so easy, very accommodating. Can’t recommend these guys enough!! First time using these guys, as anyway skeptical but cannot fault them. Lovely people! Will be using them every yea... See more

Company replied

Rated 5 out of 5 stars

English speaking staff all very friendly and professional. Pick ups work well and no delays. Cars are the best ever rented from Alicante airport, super condition and engines suitable for motorway driv... See more

Company replied

Rated 5 out of 5 stars

Very good service, quick pick up from airport. Having used other questionable hire car companies at alicante airport, Coys were brilliant put my mind at ease were very helpful and we had a lovely car.... See more

Company replied

Rated 5 out of 5 stars

First time experience of COYS @ Alicante and everything went smoothly. Friendly & professional service with competitive pricing. We were provided with a virtually new car that was very much appreciate... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Welcome to Coys Rent a Car! Coys Rent a Car is an independent car hire company based and established in the Spanish town of Torrevieja since 1992. We are not just offering competitive prices, we offer the highest of customer service, easy booking pr...


Contact info

4.8

Excellent

TrustScore 5 out of 5

185 reviews

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No recent history of asking for reviews

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4.8

All reviews

(185)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service guys...

Great service guys.... very professional, very informative and very efficient... the car was clean, new and ready to go when we arrived at Coys Depot.... compared to several other car hire company that I have used from Alicante Airport, you are a reputable company... keep up the good work and see you later in the year.... Lee, Jo & Skylar Baldry

3 June 2024
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind words Lee and taking the time to write a review.

Rated 5 out of 5 stars

Fantastic company

Fantastic company, hired a Vauxhall Corsa (opel), for 6 days. Excellent prices and friendly guys.
Pick up quick and efficient, went beyond the call of duty on way home as I forgot my phone in car. He came looking for me at the airport check in desk.
Would highly recommend these guys.

25 May 2024
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments Petra and taking the time to write a review.

Rated 5 out of 5 stars

Five star experience! Fantastic company to hire from.

Excellent experience hiring a car with this company. Booking online was simple and efficient. Price was extremely reasonable and the car we were given was practically brand new. We were met at the airport by a friendly person and transferred quickly and comfortably to their offices. No hidden extras to pay and a reassuring half tank of petrol to allow us to get to a service station and fill up without feeling anxious in an unknown place! The same fantastic service when we returned the car a week later.
All in all, it was a great service and I wouldn’t hesitate to use this company again, nor to recommend it to other travellers.

23 February 2024
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and taking the time to write a review. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Reliable and professional

Reliable and professional
We hired a car from Coys for 5 days last month. The booking process was straightforward, prices, Ts and Cs clear and transparent and confirmation came quickly.

Both pick up and drop off was smooth and staff were friendly and helpful. Would highly recommend.

20 June 2023
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and look forward to hiring to you again soon.

Rated 5 out of 5 stars

Coys rent a car saved our roadtrip!

Coys rent a car saved our roadtrip! We were able to rent a car the same morning that we called. The car was so clean and good to drive. It was a good price, good service and no hidden costs. Would defintly rent a car from them again! Thank you, Coys rent a car!

12 June 2023
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments, glad you enjoyed your road trip.

Rated 5 out of 5 stars

5* Service from a great company

This was our first time using Coys, and it definitely won't be our last. From the staff, the service, the price everything ran like clockwork. We dealt with Gerrard and Tom, and would highly recommend Coys to family and friends . Hope it won't be too long before we get the chance to repeat our experience!

4 April 2023
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments.

Rated 5 out of 5 stars

A great car hire company

A great car hire company. Friendly staff, good, reliable fleet of vehicles and competitive prices.

I have used Coys rent a car on many occasions over the past few years and would have no hesitation in recommending them for car hire.

2 January 2023
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and look forward to hiring to you again in the future.

Rated 5 out of 5 stars

Another amazing experience with Coys

Another amazing experience with Coys, pristine car, simple process , book , pay thats it!!!
Billy the member of staff we dealt with was a gentleman , full of manners and didn't rush us at all , and made sure we checked the interior of the car before we left (something we have never thought to do as your rushing to get to the airport) keys and passport in the dash!@!. Thank you again to all involved see you in the summer.Damian and Fiona

21 January 2023
Unprompted review
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Reply from COYS RENT A CAR

Thank you for you kind comments and look forward to hiring to you again in the summer.

Rated 5 out of 5 stars

Brilliant Experience, Top Class Company

Where to start, this was our first time using Coys and it definitely won't be our last. Over many years we have used car hire companies worldwide including Alicante and without exception we can say that Coys was our best ever experience by a long shot. From the staff, the service, the price and the seamless efficiently from our airport pick-up, collection of car, documentation, to return of car and transport to airport,was hassle free. We would highly recommend Coys to family and friends and we will be back God willing. Best Regards John

25 October 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind words John and look forward to hiring to you again in the future. All the best, Mike.

Rated 5 out of 5 stars

Superb company to deal with

Coys car rental is probably one of the best, if not the best car hire company I have dealt with over many years of travelling abroad. The whole process from booking, picking up the car and the return was flawless. Airport pick up so easy, arrived within 10 minutes of my call and we were on our way to the car pick up premises about 5-7 minutes away. All the employees we came in contact with were great to deal with, no hard sell for any extras. I will definitely use Coy car rental next time I visit Alicante. Highly recommend them.

8 September 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and look forward to hiring to you again in the future.

Rated 5 out of 5 stars

Great people to do business with

This was our first time using Coys and it will not be the last. Booking was simple with clear pricing for the hire and insurance and no hidden costs.
Pick up and drop off at the airport was smooth and stress free. Everyone we dealt with was friendly and efficient.
What's not to like !

11 September 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and look forward to hiring to you again in the future.

Rated 5 out of 5 stars

I would definitely recommend this excellent car rental company

I would definitely recommend this British family run company.
Excellent rental service at Alicanti Airport.
From the start of booking to being quickly picked up we could not fault Coys rental cars.
No unexpected charges and a lovely new clean car.
Friendly service throughout and a quick return to the airport a few minutes away.
Debbie x Angela

3 September 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and looking forward to hiring to you again soon.

Rated 5 out of 5 stars

Great service

Great service! I'll use Coys next time I need a rental car. Easy logistics when it comes to pick-up / drop-off at the airport, quick and efficient in general. Great customer service. Helpful and friendly! Can highly recommend Coys Rent a Car! :)

22 August 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments.

Rated 4 out of 5 stars

A great rental from COYS

Had a fantastic experience renting with COYS. Transparent pricing, no pressured upselling at the counter, no hidden fees, a very competitive offer. Car was exactly as described and in a great condition with only 8000km on the clock. Unlimited mileage and free additional drivers offers great peace of mind. I am only deducting one star because I had to wait over half an hour for the shuttle from the office back to the airport. I understand this was beyond COYS’ control and it wouldn’t stop me from hiring from them again in future.

23 July 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments Daniel and sorry for the delay in waiting for our shuttle bus.

Rated 5 out of 5 stars

Brilliant car hire company.

I have used Coys for many years now. They are a brilliant car hire company. Good cars at good prices and no rip offs. What you are quoted is what you pay. A family run company with a great personal service. They have been very accommodating over the years.

21 July 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind words Richard and look forward to hiring to you again in the future.

Rated 5 out of 5 stars

Great service and price from COYS

After a couple of days in Torrevieja/Guardamar, we realized that we needed a car as the taxi service is completely useless.

It was not easy to find available cars in the beginning of July, but we found COYS on google and sent a booking request. 30 minutes later we got a phone call from Heidi, saying they just got one car available in Torrevieja. One hour later we were sitting in a brand new Peugeot 2008, at a very good price.

And to explain the taxi situation, I tried calling 17 taxis that morning, both in Torrevieja and Guardamar, to take us from El Raso to Torrevieja. Two of the taxis could be there two hours later, at the earliest. So we had to ask a friend with a car to drive us.

Delivery at the airport at 0430 in the morning was no problem(Coys parking place is 4-5 minutes drive from airport) They have a minibus there that takes you to the airport.

Will definitely use COYS again!

Tom from Norway

17 July 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind words Tom and look forward to hiring to you again in the future.

Rated 5 out of 5 stars

Great service and personal touch!

I made recently made 2 bookings but had to change them due to work commitments. Heidi dealt with it swiftly and efficiently. Car Hire companies can be difficult to deal with in Spain at the best of times. A refreshing change to say the least. I will definitely recommend to all our friends and use again. Thanks again Heidi.

20 June 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments Steve and look forward to hiring to you again.

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, friendly and efficient. Very clean car, picked us up within minutes of us calling from arrivals. Would highly recommend and will use again!

18 June 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and look forward to hiring to you again.

Rated 5 out of 5 stars

A+ Car rental - fair, friendly and efficient

Having heard lots of horror stories about car rental at Alicante, and also having experienced some of these myself, I did a lot of research this time and eventually stumbled across Coys. From booking the rental to picking up the car to dropping it off, everything was a cinch. Quick 5 minute minibus to their office from the airport and as I had provided all of my details before arriving, my car hire paperwork had already been filled in. Almost brand new Citroen C4 - real pleasure to drive. Fair fuel policy - you pay for what’s in the car and bring it back empty. We arranged to drop off at 0730 and they were ready and waiting for us. Quick look over the car, but we had a zero excess anyway so we weren’t very worried, and we were in the minibus back to the airport. All of the people we met were efficient, friendly and helpful - next time I’ll go straight to Coys rather than looking elsewhere.

14 June 2022
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and look forward to hiring to you again soon.

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