Excellent and simple service where you see exactly what you are covered for. The website is easy and intuitive and the price is very good. The website actually glitched while I was processing my order... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Even easier to get cover than last year. Renewal was about 8% more than last year and I thought this was acceptable as my wife and I are another year older! The medical questionnaire was much simple... See more
Company replied
When I contacted through email the response was always really quick snd helpful. When I phoned the staff were really friendly. When I noticed an error Gracie was brilliant at reassuring me and amend... See more
Company replied
Easy to choose level of cover as well laid out. Fair pricing. Queries and claims dealt with very well. I have chosen them over several years as I appreciate their service and pleasant attitude on the... See more
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Company details
Written by the company
At Covered2Go, we’re more than just a travel insurance provider – we’re a family-run business with a passion for protecting your adventures and ensuring your peace of mind. From your first click to purchase to the moment you need to make a claim, our customers are at the very heart of everything we do. We understand that travel is about creating unforgettable memories, and we’re here to make sure nothing gets in the way. That’s why we’re committed to delivering an excellent experience across all touchpoints, offering tailored policies, a straightforward purchase process, and responsive, caring support when you need it most. Our family values drive us to treat our customers like part of the family. We work tirelessly to provide comprehensive cover, including options for pre-existing medical conditions, ensuring everyone can travel with confidence. And should you ever need to make a claim, our dedicated team and trusted partners will guide you every step of the way with expertise and compassion. At Covered2Go, we’re here to help you travel further, worry less, and enjoy more – because your journey is as important to us as it is to you.
Covered2Go Travel Insurance
Written by the company
- What We Do
- Covered2Go Travel Insurance is a family-run business specialising in travel insurance and online technology. With a strong commitment to delivering exceptional customer service, we strive to provide comprehensive coverage tailored to your travel needs.
- UK-Based Call Center
- Our friendly sales advisors are based in Stockport. They are there to help answer any queries or questions you might have about our award winning Policies. Our sales team can be contacted on 0333 400 7745.
- 24/7 Emergency Medical Assistance
- We work very closely with our Doctor led 24 hour medical emergency team who are always on hand to help you through a medical emergency whilst you are on holiday.
- The Whole Package
- At Covered2Go we believe that we have to provide the whole package and that means that not only must the price be competitive, but the cover provided should be extensive, the policy terms and conditions reasonable and easily understood and, most importantly of all, the claims process must be straight-forward, fair and supported by prompt settlement. Our claims team are dedicated to providing a fast, efficient, professional and above all friendly service. We appreciate that making a claim is a stressful time and we will do as much as possible to make the process as smooth as possible.
Contact info
1-13 Wellington Road North, SK4 1AF, Stockport, United Kingdom
- 0333 400 7745
- enquiries@covered2go.co.uk
- covered2go.co.uk
Protect Your Adventures with Covered2Go
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Don't really know how good covered2co is,because I never claimed.
Don't really know how good
17 December 2025
Reply from Covered2Go Travel Insurance
Good morning Theresia,
Thank you for your 5 star review.
We are pleased that you chose us for your cover needs.
We wish you a safe trip.
Best wishes,
Shannon
I highly recommend…
I have used Covered2Go for many years now and wouldn't look anywhere else for my travel insurance.
It is so easy to choose the policy that is the best fit for you and your trip and it's simple to cover your own specific medical needs too.
I highly recommend.
13 December 2025
Reply from Covered2Go Travel Insurance
Good morning Ms McClymont,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you are a returning customer and that you find the process of selecting and purchasing a policy with us to be easy and simple.
We are glad that you would recommend our policies to other.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Easy Online Access to Repeat Policy
14 December 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Adams,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of renewing your policy online to be easy.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you safe and enjoyable travels.
Best wishes,
Gracie
Reply from Covered2Go Travel Insurance
Good morning,
Thank you for taking the time to leave a 5-star review on Trustpilot for Covered2Go.
We are delighted to learn that you found a travel insurance policy that met your needs with such short notice.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Really poor website
Really poor website, confusing completely separate payment for medical conditions before the main policy is purchased, and then phone line not open on weekends to resolve issues with the awful forms.
I’ve ended up with UK rather than Europe coverage because the website forms didn’t work properly.
If it’s this hard to buy from them, imagine how hard it will be when claiming…
13 December 2025
Reply from Covered2Go Travel Insurance
Good morning Tom,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience.
To clarify, our system will only provide a quote for the area selected, and we can see that the quotations you obtained were all set to UK cover. That said, we completely understand how frustrating it must have been if the process did not work as expected.
We would also like to explain that during the online quote journey, the website does outline at several stages that medical screening is handled separately and may require a separate payment, which is made directly to Medical Screening at Millstream. We are still in the process of merging this process into one to make the journey smoother for all customers.
We are sorry that you were unable to reach us over the weekend. Our phone lines are currently open Monday to Friday, 9:00–17:30, but we appreciate that issues do not always arise within those hours and your comments have been noted.
We have received your email in relation to the error and are looking into this accordingly.
Thank you again for your feedback. We will be sharing this with the relevant teams as we continue to improve our website and overall customer journey.
Best wishes,
Shannon
Good service
The service from the customer service rep Shannon was very professional and very helpful.
12 December 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Whitaker,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our Customer Service Advisor, Shannon, to be very professional and helpful.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Very easy to understand and navigate
11 December 2025
Reply from Covered2Go Travel Insurance
Good afternoon,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted that you found the process of purchasing insurance with us easy to understand and that our Website was easy to navigate.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Easy and simple process
6 December 2025
Reply from Covered2Go Travel Insurance
Good morning Ms Pond,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of purchasing a policy with us to be easy and simple.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Very easy to renew my travel insurance
Very easy to renew my travel insurance. A good price and happy with the coverage.
5 December 2025
Reply from Covered2Go Travel Insurance
Good afternoon Nancy,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of renewing your policy to be easy, that the price was good and that you are happy with the cover our policy provides.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Excellent
Excellent, friendly, informative service from sales representative Shanon and the medical screening service
4 December 2025
Reply from Covered2Go Travel Insurance
Good afternoon,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our Customer Service Advisor, Shannon, and our Medical Screening Team to be excellent, friendly and informative.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Happy to give you a star
Happy to give you a star - cannot be bothered to typ ein here.
28 November 2025
Reply from Covered2Go Travel Insurance
Good morning Ms Nicholson,
Thank you for taking the time to leave a 4-star review for Covered2Go on Trustpilot.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Beware their website is wrong and misleading
I was about to buy an annual travel policy under the Worldwide EXCLUDING USA, Canada and the Caribbean. My travel is to Costa Rica, Panama and Guatemala none of which are listed in the Covered2Go countries covered under the Caribbean. However, I double checked and was told that although Guatemala was not in the Caribbean it does require cover under the Worldwide INCLUDING USA, Canada and Caribbean. Apparently there may be other countries this may apply to. Had I bought the obvious EXCLUDING policy, as per their website, I would not have been covered and being an insurance company I am sure they would have used that as a reason to reject any claim. Beware that their website is incorrect. Do not trust it.
It is good to see that Covered2go have checked this and confirmed their error. Hopefully they will now include a simple listing of all countries included in each level of Worldwide insurance so that it is clear to customers which they need.
2 December 2025
Unprompted review
Reply from Covered2Go Travel Insurance
Good morning Allan,
Thank you for your review, we are sorry that you ahd to leave a 1-star review for Covered2Go.
Upon further investigation, we have reached out to our underwriters at Millstream fort further clarification on this matter.
We have now established that Costa Rica, Panama and Guatemala are all covered under Worldwide excluding USA, Canada and Caribbean, and not Worldwide including USA, Canada and Caribbean as previously stated.
We are very sorry for any inconvenience caused by this mis-information.
Best wishes,
Shannon
A brilliant company, very approachable and helpful.
When I contacted through email the response was always really quick snd helpful. When I phoned the staff were really friendly. When I noticed an error Gracie was brilliant at reassuring me and amending it. She Explained the steps required and it all went exactly to how she described it .
27 November 2025
Reply from Covered2Go Travel Insurance
Good afternoon Mrs Jackson,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our email responses quick and helpful and that our staff were friendly and reassured you.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Was very easy to do and quick and…
Was very easy to do and quick and definitely cheaper
30 November 2025
Reply from Covered2Go Travel Insurance
Good morning Ms Carroll,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of purchasing a policy with us to be quick and easy, and that the premium was cheaper.
Thank you for choosing Covered2Go for your travel Insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Reply from Covered2Go Travel Insurance
Good morning Ms Cruickshank,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our advisors to be friendly and helpful.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Speed of response-efficient- helpful on…
Speed of response-efficient- helpful on the phone-This was a follow up from an email I had sent previously about a month ago and was done very quickly
25 November 2025
Reply from Covered2Go Travel Insurance
Good afternoon Ms Shepherd,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that our advisors response time was efficient and that they were helpful on the phone.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Fantastic service on the phones thank…
Fantastic service on the phones thank you so much Gracie
24 November 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Machin,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our advisors to offer fantastic service.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Very helpful staff.
24 November 2025
Reply from Covered2Go Travel Insurance
Good afternoon Ms Walton,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our staff to be very helpful.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Gave me the confidence to travel
20 November 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Slater,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that having a policy with us has given your the confidence to travel.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
The price went up by 100%
20 November 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Faulkner,
Thank you for taking the time to leave feedback for Covered2Go on Trustpilot.
We are sorry to learn that you found the premium increase to be excessive.
We can confirm that there are certain criteria that impact annual premiums, whether that be a decrease or an increase in price.
If you would like us to look into this further for you and provide a more in-depth explanation as to why this may have happened, please feel free to email us at enquiries@covered2go.co.uk or call 0333 400 7745.
Best wishes,
Gracie
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