Counselling Directory Reviews 

558
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... See more

Rated 5 out of 5 stars

The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... See more

Rated 3 out of 5 stars

I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... See more

Company replied

Rated 4 out of 5 stars

I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... See more

Company replied

Company details

  1. Mental Health Service

Written by the company

Connecting you with therapists working online and across the UK. Part of the Happiful family.


Contact info

4.1

Great

TrustScore 4 out of 5

558 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(558)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would recommend

A very easy set up and the result is a clear and easy to read advert. The administrators are helpful and quick. I would recommend.

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Lovely to be able to speak to a real person as well.

Hi, I would rate counselling directory up to a 4.8 when accessing as a counselling advertising their services. The admin team/especially Holly where very helpful and supportive. The only part I struggled/struggle with is there is having no spell check when editing. I did mention this and yes I was assured they would do all the spell checks, However as someone who is quite dyslexic I found that and some of the wording frustrating and difficult to understand. Hollie again was very helpful and it is important for me to be able to speak with someone in person and not having to do everything online as what we read/write is interpreted differently by everyone individually at different times.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Really simple process

Really simple process. They are quick to respond to queries and extremely helpful when setting up or giving guidance. Very impressed so far.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Really simple process

Really simple process. Reasonable price and they reach out immediately both by phone and email. Regular guidance and updates received. A great experience so far.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Professional and Caring Staff

Sian was Professional and caring. She kept me updated on the joining process and I am very happy with my experience. I highly recommend Counselling Directory.

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Lack of respinse

I have recently contacted 2 therapists. One I have not received a response from and the second advised she could not help me, providing no explanation.I have just emailed another therapist , but this will be the last if no suitable response is received.

6 August 2024
Unprompted review
Counselling Directory logo

Reply from Counselling Directory

Dear Sharon,

Thank you for sharing this feedback with us - we're really sorry to hear about your recent experience with our service.

We'd like to apologise for the lack of response from one of our therapists. We know how frustrating it can be not to receive a reply.

Regarding the therapist who indicated they could not help, we understand how frustrating it can be not to receive an explanation. Our therapists aim to provide the best possible care and, sometimes, this means recognising when they are not the right fit for a client's needs. However, this perhaps could have been communicated more clearly with suggestions for next steps or alternative options.

We appreciate that you have reached out to another therapist and understand your hesitancy to continue if you do not receive a suitable response. However, we would really like to help you find the support you need. Please feel free to contact us at info@counselling-directory.org.uk or 0333 325 2500 so we can assist in matching you with a therapist who is well-suited to your needs.

Your feedback is invaluable in helping us improve our services. Thank you for giving us the opportunity to address your concerns.

Best wishes,
Becky

Rated 5 out of 5 stars

Excellent Customer Service

I recently signed up to Counselling Directory and I can’t fault the customer service that I received. The website itself is very easy to use and unlike other sites of this nature, I found you weren’t restricted by word counts. There are also some very useful hints on how to market yourself.

I'd like to say thank you to Holly for her great customer service especially! Highly recommended to all thinking of joining!

17 July 2024
Unprompted review
Rated 5 out of 5 stars

I have recently joined Counselling…

I have recently joined Counselling Directory and I am very happy I have received quite a few referrals for counselling within a relatively short period of time.
I would recommend this directory to other counsellors as it is proving for me to be a great value for money service.

12 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look