Counselling Directory Reviews 

558
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... See more

Rated 5 out of 5 stars

The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... See more

Rated 3 out of 5 stars

I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... See more

Company replied

Rated 4 out of 5 stars

I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... See more

Company replied

Company details

  1. Mental Health Service

Written by the company

Connecting you with therapists working online and across the UK. Part of the Happiful family.


Contact info

4.1

Great

TrustScore 4 out of 5

558 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(558)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent support

Excellent support. Lucy took so much time out of her day to listen to my enquiries and to assist me, I was deeply impressed by her level of service and support.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

I have just signed up to counselling…

I have just signed up to counselling directory and it was quick and simple. A lovely lady called me the next day to let me know my account was now live and asked if she could help me any further. To soon to report on activity but I will follow up with another review.

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Didn’t get any response from the…

Didn’t get any response from the therapist, which was disappointing, especially when feeling vulnerable.

25 June 2024
Unprompted review
Counselling Directory logo

Reply from Counselling Directory

Hi Rob and Linda,

Thank you for sharing your feedback with us.

We're truly sorry to hear that you haven’t been able to make an appointment with a counsellor. We do not manage our members' schedules, but we strongly encourage therapists to respond to all client enquiries and keep their availability updated.

We understand how difficult it can be to reach out for support, and we recognise how disappointing it is not to receive a response.

We'd like to investigate this matter further and help you find a suitable therapist. Please contact us at info@counselling-directory.org.uk with more details, and we will do everything we can to assist you.

Best wishes,
Becky

Rated 5 out of 5 stars

Informative and useful company

I have always found this company to be very supportive and very knowledgeable in assisting any questions I may have .
The website is easy to navigate and is full of useful information and resources.
The staff are always very professional and kind .

24 June 2024
Unprompted review
Rated 1 out of 5 stars

Stick to NHS

Finally plucked up the courage to try to access some counselling just to be ignored. I sent a introductory call enquiry for a specific therapist and heard nothing back. Really upsetting and disappointing. Have decided to save my money and stick to NHS.

20 June 2024
Unprompted review
Counselling Directory logo

Reply from Counselling Directory

Hi Katie,

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced, and understand how frustrating it must be not to receive a reply.

We'd really like to resolve this issue for you. If you'd be open to it, could you please reach out to our support team directly at info@counselling-directory.org.uk? Providing us with details about the professional you tried to contact and the date you requested a callback will help us investigate and address the problem promptly.

We're here to assist you.

Best wishes,
Becky

Rated 5 out of 5 stars

Thank You For Your Excellent Service!

I would like to share that during the past thirteen years, I have had a terrific personal and professional experience with the Counselling Directory. Having previously listed myself as a qualified counsellor on another directory, I quickly realised the Counselling Directory was a far better fit for me, especially with their professional, competent, and caring customer service team. Thank you for your excellent service, helpful articles, support groups, professional notices, up-to-date news, etc. for therapists and clients, alike. Always appreciated.

17 June 2024
Unprompted review
Rated 1 out of 5 stars

Does anyone see these messages?

Whenever I use this system to contact services, I never get a reply so clearly is not working.

17 May 2024
Unprompted review
Counselling Directory logo

Reply from Counselling Directory

Hi Alexandra,

Thank you for sharing your feedback with us. We're truly sorry to hear about your experience and understand how frustrating it must be not to receive a reply.

Our goal is to ensure that all communication through our system is seamless and effective. We take your concerns seriously and would like to investigate this issue further to prevent it from happening again. Could you please provide us with more details about the professional/s you tried to contact and the timeframe in which this occurred? This information will help us identify and resolve any problems promptly.

Please feel free to reach out to our support team directly at info@counselling-directory.org.uk. We are here to assist you and ensure that your concerns are addressed.

Thank you for your patience and for giving us the opportunity to improve our services.

Best wishes,
Becky

Rated 5 out of 5 stars

Easy to find and navigate

Easy to find and navigate; great way to connect with the service and professional help we needed. When you are reaching out you don't want to feel lost in the process.

26 May 2024
Unprompted review
Rated 5 out of 5 stars

Helps my business

As a counsellor it is really important to me to enable potential clients that are struggling with anxiety, stress and loss to be able to access appointments with me easily.
It is also crucial that I can put as much of my efforts as possible into therapy and supporting my clients needs, so being supported by a professional team at The Counselling Directory, who can give me advice regarding marketing the services I offer and who keep their services at the top of Google meets both of those needs for me.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent place to find a therapist

Excellent place to find a therapist. Is user friendly and the information therapists share about their counselling was really helpful to help me find a therapist that suited me.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful on the phone

needed to register two different ViSA cards for different payments, one was due today and one due in a couple of weeks. Tia was extremely helpful and completed the job quickly and efficiently

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Refreshing change

It was a refreshing change for a company to actually answer the phone and for me to be able to speak to a human being straightaway who could deal quickly and officially with my issue. Well done counselling directory!

15 May 2024
Unprompted review

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