Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... See more
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The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... See more
I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... See more
Company replied
I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... See more
Company replied
Company details
Written by the company
Connecting you with therapists working online and across the UK. Part of the Happiful family.
Contact info
Building 3, Riverside Way, GU15 3YL, Camberley, United Kingdom
- 0333 325 2500
- support@counselling-directory.org.uk
- counselling-directory.org.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent support
Excellent support. Lucy took so much time out of her day to listen to my enquiries and to assist me, I was deeply impressed by her level of service and support.
I have just signed up to counselling…
I have just signed up to counselling directory and it was quick and simple. A lovely lady called me the next day to let me know my account was now live and asked if she could help me any further. To soon to report on activity but I will follow up with another review.
Counselling Directory provides an…
Counselling Directory provides an excellent service in helping me connect with clients. They are always helpful, knowledgeable and supportive and provide networking groups and workshops of the highest standard.
Didn’t get any response from the…
Didn’t get any response from the therapist, which was disappointing, especially when feeling vulnerable.

Reply from Counselling Directory
Informative and useful company
I have always found this company to be very supportive and very knowledgeable in assisting any questions I may have .
The website is easy to navigate and is full of useful information and resources.
The staff are always very professional and kind .
Grace went above our expectations
Grace went above our expectations, providing insights on how we balance our day to day caring responsibilities and our health.
An amazing workshop
Sereniti
Stick to NHS
Finally plucked up the courage to try to access some counselling just to be ignored. I sent a introductory call enquiry for a specific therapist and heard nothing back. Really upsetting and disappointing. Have decided to save my money and stick to NHS.

Reply from Counselling Directory
Thank You For Your Excellent Service!
I would like to share that during the past thirteen years, I have had a terrific personal and professional experience with the Counselling Directory. Having previously listed myself as a qualified counsellor on another directory, I quickly realised the Counselling Directory was a far better fit for me, especially with their professional, competent, and caring customer service team. Thank you for your excellent service, helpful articles, support groups, professional notices, up-to-date news, etc. for therapists and clients, alike. Always appreciated.
The Counselling Directory people were…
The Counselling Directory people were super helpful, efficient and quick.
Great communication from team at CD
Great communication from team at CD
Really easy site to use
Straight forward
Has really put me at ease with starting myself up
Rachel Kerr has been very conscientious…
Rachel Kerr has been very conscientious in getting back to me quickly after I expressed severe concerns about the well-being of one of her clients.
The person I spoke to couldn't have…
The person I spoke to couldn't have been more helpful!
Does anyone see these messages?
Whenever I use this system to contact services, I never get a reply so clearly is not working.

Reply from Counselling Directory
Easy to find and navigate
Easy to find and navigate; great way to connect with the service and professional help we needed. When you are reaching out you don't want to feel lost in the process.
Helps my business
As a counsellor it is really important to me to enable potential clients that are struggling with anxiety, stress and loss to be able to access appointments with me easily.
It is also crucial that I can put as much of my efforts as possible into therapy and supporting my clients needs, so being supported by a professional team at The Counselling Directory, who can give me advice regarding marketing the services I offer and who keep their services at the top of Google meets both of those needs for me.
Excellent place to find a therapist
Excellent place to find a therapist. Is user friendly and the information therapists share about their counselling was really helpful to help me find a therapist that suited me.
Very helpful on the phone
needed to register two different ViSA cards for different payments, one was due today and one due in a couple of weeks. Tia was extremely helpful and completed the job quickly and efficiently
Refreshing change
It was a refreshing change for a company to actually answer the phone and for me to be able to speak to a human being straightaway who could deal quickly and officially with my issue. Well done counselling directory!
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