Cotton Traders Reviews 206,451

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 33,463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and comfortable fabrics. Many people appreciate the wide range of styles and sizes available, noting that items often fit well and are true to size. The ordering process is frequently described as straightforward and easy, with many consumers also commending the quick delivery service. However, some customers also noted issues with delivery, specifically mentioning problems with a particular courier service. A few other people also felt that sizing could be inconsistent, with some items being larger than expected, and some reviewers were not happy with the quality of certain fabrics, finding them to be different from expectations or previous purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers praise the excellent... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the very good quality of manufacture,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and on-time... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight fast and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with the products I received. Boots were comfortable and very reasonably priced as were the cargo pants I also ordered. I would have given 5 stars if not for your use of Evri as your cou... See more

Company replied

Rated 5 out of 5 stars

I ordered a jacket but when it arrived it was far too big. I returned it next day via tracked Royal Mail. I contacted Customer Services to advise about the return and how long before I would be refund... See more

Company replied

Rated 5 out of 5 stars

A company l regularly use as they have a wide range catering for the older but fashion conscious too. Order arrived on time. I liked the jersey denim wide leg trousers so much l have just ordered a... See more

Company replied

Rated 5 out of 5 stars

Cotton Traders never disappoints. The quality of their clothing is excellent and the fit is always great. Ordering online was straightforward and delivery was quick. The fabrics are comfortable and th... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

206K reviews

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Rated 3 out of 5 stars

Love the colours and fabrics

Love the colours and fabrics. But the sizing doesn’t make sense the person who wanted these tops is usually a 16/18 but after many orders and returns the ones sent we’re all TOO big so after ordering a total of ten in different sizes ended up with three in size 14? Doesn’t make sense and puts me off ordering anything else because of the sizing lottery?

19 May 2026
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Reply from Cotton Traders

Thank you for taking your time to leave a review regarding our sizing. We recognize how frustrating it is to experience such inconsistency, especially after multiple orders. We are actively reviewing our sizing charts to improve accuracy for our customers.
Kind Regards
Hannah

Rated 4 out of 5 stars

order dispatched very quickly.

order dispatched very quickly.
quality up to standard I have come to expect after any years as a customer. really good value for money

19 May 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your continued loyalty. We’re so pleased to hear your order arrived quickly and that our quality and value met your expectations.

Rated 5 out of 5 stars

I have been a customer for about 30…

I have been a customer for about 30 years & I am consistently satisfied with the product range, quality & delivery service by this company. Cotton Gold is a good addition for valued, regular customers.

19 May 2026
Cotton Traders logo

Reply from Cotton Traders

We truly appreciate your long-standing loyalty and are delighted to know you consistently find our products and service satisfying. Thank you for your kind words.

Rated 5 out of 5 stars

everything went as expected

Order process was easy and item delivered on time.
Item was as expected, based on previous purchases, expected nothing else.

19 May 2026
Cotton Traders logo

Reply from Cotton Traders

We're so pleased to hear that your ordering process was easy and your item arrived on time. Thank you for your continued trust in us.

Rated 1 out of 5 stars

I am yet to receive my order

I am yet to receive my order. Will not order from you until you stop using evri and use royal mail.

18 May 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for taking your time to leave a review. I do apologise that your order hasn’t arrived. I have today tracked the parcel and can see that it is going to be delivered today between 14:00 and 15:00.
Kind Regards
Hannah

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