Really helpful staff at Woodbridge Cotton Traders Shop; so much easier to try orders on and tell straightaway whether they fit or not. Also placed order for other clothes: the "base layer" tops whic... See more
Company replied
Location
Switch locationWoodbridge Garden Centre, Grundisburgh Road, IP13 6HX Woodbridge, Nr Ipswich, GB
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See what reviewers are saying
I bought 2 garments recently both quite similar tops and had the delivered to local shop for collection. I find that works really well and is ideal if there are any returns. The 2 tops were both L siz... See more
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I purchased via click and collect to pick up at the Woodbridge shop in Suffolk. The order came well within the expected time period, the email communication was good and the items as described. What... See more
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I was disapointed with the product. The fit was not good, OK around the waist but baggy around the hips and upper legs. The lining was not as warm as the description led me to believe. Del... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Woodbridge Garden Centre, Grundisburgh Road, IP13 6HX, Woodbridge, Nr Ipswich, United Kingdom
- 01394 388266
4.9
Excellent
210 reviews
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I ordered online
I ordered online. The top didnt suit me, so I returned it to a store for an easy refund.
17 May 2026
Reply from Cotton Traders - Dobbies Woodbridge
We are glad the return and refund process was easy for you. We appreciate your feedback.
2nd time using cotton trader online
2nd time using cotton trader online, really easy and handy click and collect was quick. Happy to use
5 May 2026
Reply from Cotton Traders - Dobbies Woodbridge
We are so glad you found our online service easy to use and that our click and collect was quick. We appreciate your feedback!
Reply from Cotton Traders - Dobbies Woodbridge
We appreciate your positive comments, we are happy you consider the fit very good and like our selection and quality.
Cotton Traders is always a very easy…
Cotton Traders is always a very easy site to use, and using my local store for collection makes the process painless. Staff are always very happy to help you.
28 April 2026
Reply from Cotton Traders - Dobbies Woodbridge
Thank you for your positive feedback. We're happy to learn that our site is easy to use and that you find the local store collection process easy. We will pass your positive review to the staff at Woodbridge. 😊
Reply from Cotton Traders - Dobbies Woodbridge
We appreciate your positive feedback; we are happy you love our clothes and find them to be good quality with great service.
Good value and excellent service
Regular updates on my order, friendly and helpful staff at my nearest shop and overall excellent value
21 April 2026
Reply from Cotton Traders - Dobbies Woodbridge
Many thanks for your lovely review.
We are pleased that you receive regular updates on your order :)
I will pass your feedback on with regards to your local store.
Reply from Cotton Traders - Dobbies Woodbridge
We appreciate your feedback. We are happy to learn our staff were very helpful, making returns easy.😁📣
Really helpful staff at Woodbridge…
Really helpful staff at Woodbridge Cotton Traders Shop; so much easier to try orders on and tell straightaway whether they fit or not.
Also placed order for other clothes: the "base layer" tops which are just useful everywhere: the gym, daily living etc
Thank you
18 April 2026
Unprompted review
Reply from Cotton Traders - Dobbies Woodbridge
Thank you for taking the time to leave a review. We're happy to hear that the staff at the Woodbridge shop were helpful and that you found it easier to try orders on. It's also great you like the base layer tops.
Worth a look, you might be surprised.
I purchased two great items. Used both for my holiday. The jacket was warm on the plane.
I did a click and collect order at my nearest Stockist. Only took a couple of days, I received an email when they were ready to collect.
3 March 2026
Reply from Cotton Traders - Dobbies Woodbridge
We're happy to hear that you were pleased with your purchases! It's great to know the jacket kept you warm during your holiday travels. We appreciate you taking the time to share your positive click and collect experience.
The adavantage of using the collection service via a local Cotton Traders shop
I bought 2 garments recently both quite similar tops and had the delivered to local shop for collection. I find that works really well and is ideal if there are any returns. The 2 tops were both L size but white fitted well the other was too large so back to the shop for a return. cost free. Almost immediately I have an acknowledgment and confirmation that a refund will follow shortly. Great and so straightforward
10 April 2026
Reply from Cotton Traders - Dobbies Woodbridge
Many thanks for your lovely review.
We are pleased to hear of how simple the click and collect service is as well as being able to return via the store :)
Good value and quality products
Good value and quality products. Good service at Woodbridge shop
17 March 2026
Reply from Cotton Traders - Dobbies Woodbridge
We appreciate your positive feedback. We are so glad you found good value products and had a great experience in store.
Very Helpful
Very helpful in store when I collected my parcel, and I was able to return the items that did not fit to the store.
13 March 2026
Reply from Cotton Traders - Dobbies Woodbridge
Thank you for leaving a review. We are delighted to hear that our store staff were helpful and that you are satisfied with our returns process.
SATISFIED CUSTOMER
The Customer care of this company makes you feel that they are interested in their purchasers and keen to make sure they are happy with the fit and quality, and I am pleased to say that I personally always have been
6 March 2026
Reply from Cotton Traders - Dobbies Woodbridge
We appreciate your positive feedback. We're happy to learn that our customer care makes you feel valued and that you're pleased with the fit and quality of our products.
Ordering online and buying in a store…
Ordering online and buying in a store was very good service. I love your clothing as it always fits me perfectly and is great quality.
3 March 2026
Reply from Cotton Traders - Dobbies Woodbridge
We appreciate you taking the time to leave a review. We're so happy to learn that you had a great experience ordering online and buying in store, and that our clothing fits you perfectly!
Always quick delivery
Always quick delivery, any problems regarding sizes etc staff very helpful. When returning goods again staff very helpful & refunds are usually in a couple of days.
17 February 2026
Reply from Cotton Traders - Dobbies Woodbridge
We appreciate you taking the time to leave us a review. We're happy to hear that you always receive quick delivery, and our staff are very helpful with any problems and returns. It's great to know refunds are prompt. 😀
Dobbies garden centre… cotton traders
Lovely service at Dobbies garden centre cotton traders concessions, two lovely warm jumpers bought in their sale, great price and very pleased with the two staff serving that day, thankyou x
15 July 2025
Reply from Cotton Traders - Dobbies Woodbridge
We're happy to hear you received lovely service and are pleased with your warm jumpers bought in the sale. We appreciate your positive feedback regarding our staff.
Recent purchases.
Service received was excellent, Cotton Traders is always adding new items to their range. My only complaint is the trouser fabric fades when exposed to the sun, this unfortunately applies to all styles, be warned!
31 January 2026
Unprompted review
Reply from Cotton Traders - Dobbies Woodbridge
We're glad you enjoyed your experience with us and appreciate your positive feedback on our service and range of items. We appreciate your comments regarding the fading of our trouser fabric and will consider this.
Reply from Cotton Traders - Dobbies Woodbridge
We appreciate your positive feedback and are so happy to learn that your item was delivered on time and met your expectations.
All was fine goods were picked up from…
All was fine goods were picked up from shop no problem. Thank you staff very helpful as always.
2 December 2025
Reply from Cotton Traders - Dobbies Woodbridge
We appreciate you taking the time to share your feedback. We're happy to hear that you had no problems picking up your order and that our staff were helpful.
Customer service at your Woodbridge…
Customer service at your Woodbridge outlet was exceptional to say the least, both on collection and after sales help in selection.
26 November 2025
Reply from Cotton Traders - Dobbies Woodbridge
Hi Michael
We're so happy to hear that you had an great customer service experience at our Woodbridge store. We really appreciate your positive comments regarding our team. Thanks for your order and feedback.
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