We collected our order this morning from LLandudno store. My husband came home to try them on only to find that they had previously been worn as he found a restaurant receipt in the pocket of the trou... See more
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My sister and I have been on holiday in Llandudno in south Wales. We visited the cotton traders shop in the town. The lady who served us was professional, helpful and charming. She carried out our dis... See more
Company replied
Spotted and ordered four items on reduced prices. Delivery was prompt, and every item was good quality. I returned one jumper that I didn’t like, and received the credit back on my card within days.
Company replied
Made a mistake with my on line order . Took it back to local shop and lovely man immediately put through a refund
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
78 Mostyn Street, Llandudno, LL30 2SB, Conwy, Gwynedd, United Kingdom
- 01492 874437
4.5
Excellent
95 reviews
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We collected our order this morning…
We collected our order this morning from LLandudno store. My husband came home to try them on only to find that they had previously been worn as he found a restaurant receipt in the pocket of the trousers. They must have been worn long enough to actually go out for a meal wearing them. Not impressed.
16 May 2026
Unprompted review
Reply from Cotton Traders - Llandudno
Hello Hazel Smith,
Thank you for taking the time to leave a review and for discussing this with myself on the phone today. We are very sorry about the problem mentioned.
I can confirm that we have reported this to our warehouse who will be investigating this to ensure that something like this doesn’t happen again.
As discussed on the phone, you will be refunded for the item in full when it is returned to our store.
If you would prefer a replacement or require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321 or email us at customerservice@cottontraders.com
I hope this helps and apologise once again for any inconvenience caused.
Kind regards,
Mark
Cotton Traders Customer Support
Holiday take away
My sister and I have been on holiday in Llandudno in south Wales. We visited the cotton traders shop in the town. The lady who served us was professional, helpful and charming. She carried out our discounted sale with care and efficiently. We are both in our eighties.
23 April 2026
Reply from Cotton Traders - Llandudno
We're happy to hear that you and your sister enjoyed your visit to our Llandudno store. It's wonderful to know the service you received was professional and helpful, and that your sale was handled with care. Thank you for your lovely feedback.
Efficient delivery to local store
9 April 2026
Reply from Cotton Traders - Llandudno
We are glad to hear that our Click and Collect service met your expectations. Thank you for leaving a review.
Great serviceMade a mistake with my on line order
Made a mistake with my on line order . Took it back to local shop and lovely man immediately put through a refund
8 April 2026
Reply from Cotton Traders - Llandudno
We're happy to hear that the return process for your online order went smoothly at our shop. We appreciate you taking the time to leave us feedback.
Easy to order prompt delivery and well made garments at a teasonable price
Easy to order and prompt delivery well made garments at a reasonable price
25 March 2026
Reply from Cotton Traders - Llandudno
We appreciate your positive feedback and are happy to learn you found it easy to order, with prompt delivery and well-made garments at a reasonable price.
Reply from Cotton Traders - Llandudno
We appreciate you taking the time to share your positive feedback regarding our helpful, friendly staff and efficient service.
Reply from Cotton Traders - Llandudno
We appreciate your positive feedback and are so happy to hear that you found the product as described.
The polos look good on and fit well.
The polos are in lovely, fresh colours. As always, they are well made and finished, they fit to size and look good on.
Delivery to the shop was on schedule and the pick-up easy. Great service! 😊
8 January 2026
Reply from Cotton Traders - Llandudno
We appreciate your positive feedback. We're happy to learn that you find the polos lovely and well-made. It's great to know they fit well and that delivery and pick-up were easy.
Reply from Cotton Traders - Llandudno
We appreciate you sharing your positive experience with our service both online and in our store. Thank you for your feedback.
The staff very polite and knowledgeable…
The staff very polite and knowledgeable and advised me on sizes, very pleased.
17 November 2025
Reply from Cotton Traders - Llandudno
Hello
We're so glad to hear that our staff was helpful and knowledgeable during your visit. Thank you for your purchase and positive feedback; we really appreciate it.
Reply from Cotton Traders - Llandudno
Thank you for your review! I will pass your feedback over to the team 😊
No confirmation of order/receipt of…
No confirmation of order/receipt of monies paid- had to e mail
Not contacted by store - had to e mail again
Disappointing
6 November 2025
Reply from Cotton Traders - Llandudno
Hi Sue Hughes,
Thank you for taking the time to leave a review.
We are very sorry to hear that you didn’t receive emails regarding your order.
Having checked, I can see that the email address against your review matches the email address on your account and order so you should have received updates. We are aware that emails can sometimes go into junk folders.
To take positive steps to put this right, we have reported this to our web team to investigate.
If you require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321 or email us at customerservice@cottontraders.com
We apologise once again for any inconvenience caused.
Kind regards,
Mark
Cotton Traders Customer Support
Special offers good value.
Spotted and ordered four items on reduced prices. Delivery was prompt, and every item was good quality. I returned one jumper that I didn’t like, and received the credit back on my card within days.
3 November 2025
Reply from Cotton Traders - Llandudno
Hi Roger
We're really happy to hear that you found some great deals on quality items and that your order arrived quickly . Thank you so much for your positive feedback. Its also good to know the return process was easy for you. Many thanks for your order.
Reply from Cotton Traders - Llandudno
We're happy to hear that you received your item quickly. Thank you for your positive feedback 😊
Llandudno store
Items purchased were good quality and excellent price.
All fitted well, all in all good purchase
10 October 2025
Reply from Cotton Traders - Llandudno
We appreciate your positive feedback. We're so happy to learn that the items purchased were of good quality and an excellent price, and that they fitted well.
Perfect fit always
Queries solved in seconds. Staff friendly and cooperative and the products are so well made and more importantly they fit! Best seller of jeans on the market.
20 July 2025
Reply from Cotton Traders - Llandudno
We're happy to hear that our staff were friendly and cooperative and that your queries were solved quickly. It's great to know you find the products well-made and a good fit. Thank you for your positive feedback.
Staff in the shop were very helpful
Staff in the shop were very helpful, didn't have my leg length but helped me to order online
10 July 2025
Reply from Cotton Traders - Llandudno
We're glad to hear that our staff were helpful in assisting with your online order. We appreciate your positive feedback and are happy we could help you find what you needed!
Reply from Cotton Traders - Llandudno
Thank you for taking the time to place your review. I have tracked your order today and can see that Evri say they delivered it on 18th June. If this is not the case and you cannot locate your parcel please contact our friendly customer service team on 0161 286 4321 and we will replace the parcel for you.
Kind Regards
Michelle W.
Cotton traders customer support
A pleasure to shop here
Attractive shop, nicely laid out, with plenty of space for moving around freely. Lovely staff - helpful and knowledgeable. Nothing is too much trouble for them.
15 May 2025
Reply from Cotton Traders - Llandudno
We appreciate your positive feedback. We are happy you found our shop attractive and spacious. It's great to hear that our staff were lovely, helpful, and knowledgeable, and that they went the extra mile for you.
Delivery got mixed up so my order was…
Delivery got mixed up so my order was delivered to my home address instead of local store. Excellent service
29 May 2025
Reply from Cotton Traders - Llandudno
We appreciate you taking the time to share this. We’re so sorry your order was delivered to the wrong address. We’ll look into this mix-up occurred.
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