Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
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I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
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Great fit and feel comfortable
9 August 2026
Quick and effective delivery great customer service support
Quick and effective delivery. Very pleasant driver.
I did find there was a slight fault on the product I bought so I called the customer service team, Hannah who I spoke was extremely helpful and arranged for a replacement product to be delivered the next day.
Great service.
9 August 2026
Good product at decent price and…
Good product at decent price and delivered efficiently.
5 August 2026
Casual trousers
The trousers are exactly what I needed and arrived on time at a very reasonable cost. I would be happy to recommend Cotton Traders to anyone
9 August 2026
Being able to try clothes on in a…
Being able to try clothes on in a peaceful and relaxing environment at Hillier’s garden centre Lechlade. The lady in charge at cotton traders is lovely. Please pass on my comments to her, thanks
9 August 2026
Danielle was a great help and very…
Danielle was a great help and very professional in helping me to decide my choice.
14 August 2026
Unprompted review
Bought gardening gloves. Very useful
Bought gardening gloves. Well padded for protection. Easy to ware and work.
9 August 2026
it is to expensive on top off the order…
it is to expensive on top off the order you pay postage.Then if you phone it cost me another £5.50 for a minutes phone call
9 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
Thank you for your kind words about the staff at our Gretna shop. We're delighted to hear you had a positive experience. We strive to provide excellent customer service and I have passed forward your comments to the area manager for the store mentioned. 😊
Reply from Cotton Traders
We're delighted to hear that your delivery was on time and that you received friendly service from our driver. Thank you for your wonderful feedback. 😊
Reply from Cotton Traders
Many thanks for your lovely review.
I am pleased to hear that the order was delivered on time :)
Poor quality product, inundated with ‘offers’ via mail!
Ordered a product (support pillow) to help following hip replacement, but turned out to be quite cheap/poor quality and not suitable for my needs. Returned it for a refund, only got partial refund. Since ordering I’ve been spammed with emails and post which I didn’t ask for or want. Won’t be using them again.
20 April 2026
Reply from Cotton Traders
Many thanks for your recent review.
I am sorry to hear that the support pillow wasn't suitable, I have today refunded you the postage charges on your order, please allow 5 working days for this to be processed back to your card.
I have also removed you from our mailing lists, please note that due to the catalogues being printed in advance you may still receive one or two more but the will stop after this.
Kind regards,
Jade
Reply from Cotton Traders
Many thanks for your lovely review.
I am pleased to hear that the products were of good quality and price and that the delivery was quick :)
It was a great surprise to open an…email referring to an old order
It was a great surprise to open an email from Cotton Traders referring to an order that I had placed over six months ago, but at the time they were out of stock due to seasonal changes.
Informing me that they have now got the trouser shoes I wanted . I couldn’t wait to order them. I have over the years ordered several shoes from them and always received good quality.
Thank you Cotton Traders for remembering I had placed the order a long time ago. That’s why they get 5 stars from me. Keep up the good work.
9 August 2026
Reply from Cotton Traders
Many thanks for your lovely review.
I am pleased to hear that you were informed when the item came back into stock and you were able to place your order :)
Great items
All items are great especially when on sale would be nice if all dresses are knee length for shorter people as midi & maxi are way too long
9 August 2026
Reply from Cotton Traders
Many thanks for your lovely review.
I am pleased to hear that you are happy with our sale prices, I will pass your feedback on with regards to making more knee length dresses :)
Wrong label on product
This rating is only relevant to the last order of two pairs of shorts, one pair was labelled as a 32 inch waist but was clearly much larger so I had to return them, this is the first time that this has happened.
17 August 2026
Reply from Cotton Traders
Thank you for taking the time to place your review. I am sorry to read that one of the pairs of shorts were incorrectly sized, I have today marked the order for no return fee when your return is processed at our distribution centre.
We are sorry for any inconvenience that this has caused you.
Kind Regards
Michelle W
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