Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
Company replied
I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfactory Experience
Website is easy to use and to find items of interest. Having chosen my purchase my parcel arrived promptly and well packaged. The item of clothing feels well made and comfortable so all good.
13 August 2026
Purchasing was straightforward.Quality…
Purchasing was straightforward.Quality was good especially with a 50% discount via TV guide !
When I did have occasion to phone my call was answered promptly by someone who was polite and competent (Hannah ).
10 August 2026
Rather disappointed!
Rather disappointed!
Design was very attractive however the material felt rather rough.
I read other reviews before ordering looking for shorter people all said the skirt was a perfect length. Maybe so if you like skirts to your ankles, I don't!! I like a midi calf length and am 5ft 4". So if you are like me you will be disappointed too.
23 August 2026
On time as usual thanks
2 August 2026
Quick dry shorts in 34 were perfect for…
Quick dry shorts in 34 were perfect for fit. Same size in trousers far too tight - measured only about 31/32. Easily exchanged, but second blue pair came with colour flaws in material and had to be returned for further exchange.
13 August 2026
Always the same
Always the same, always on time, always great quality, always as advertised, sizing is constant.
27 March 2026
Men's shorts
Package arrived within 3 days of order. Very pleased with quality of shorts with good strong pockets. A good price.
12 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
Hi John
We're so happy to hear that you found the ordering process easy, the price good, and that your delivery arrived on time. It's also great to know that you're pleased with the good quality of your items. Thank you so much for your wonderful feedback!...it means a lot to us.
Good price, fit and delivery
I love the short sleeved cardigan I bought recently at a sale price. I loved the softness of the material and the size 10 was perfect. Plenty of room to wear a tshirt under it.
Initially I was unsure about the fit but no problems there. So pleased that I ordered another in ivory.
Delivery was prompt too.
Thank you
12 August 2026
My fault, but I clicked on 50% sale...
I made a mistake and thought I was buying in the sale. Didn't check the amount at checkout and spent far more than I intended. Doubly annoying when it was my own mistake. T-shirt is too big too...
13 August 2026
Reply from Cotton Traders
HI Lynne
Thank you for your review. We are very sorry to hear about the disappointment with your recent purchase. We understand how frustrating it can be when an item isn't quite right . We appreciate you bringing this to our attention. If you need any further help please call our customer care team on 0161 286 432 and we will be happily assist you .
Kind regards
Lisa P
Loved my hat
Loved my hat, belt and half price bag.
Picked up from my local garden centre where the Cotton Traders staff were extremely helpful.
13 August 2026
Online ordering is easy
Online ordering is easy, delivery quick and the clothes are as described in the catalog.
9 August 2026
Shirts and t-shirts just what I wanted
Shirts and t-shirts just what I wanted. Delivered to local collection point.
13 August 2026
My second time ordering from Cotton…
My second time ordering from Cotton Traders. Website easy to navigate and order matched what was shown. Updates regularly and quick delivery.Highly recommend.
13 August 2026
My Missing Parcel
I reported that I had not received my order after 8 days and the lady I spoke to organised a new shipment for me and this was delivered within two days. Reporting my missing order and a replacement was made very simple such an excellent service.
12 August 2026
Excellent as usual
Excellent as usual, pretty good sizing but I could have done with ordering larger (my fault) and I was a little bit over time for returns, I spoke to an extremely nice gentleman in customer service who sorted it out for me, I am now very happy with my new shirts. Thankyou Cotton Traders!
2 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.