was happy with the product only concern was the some pieces came broken or cracked. but customer service was willing to help in re sending the broken parts only issue was they were backlogged for 2 mo... See more
Company replied
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Review summary
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Everything came as described with no damage. You need to watch the UTube video on installing it if you have never done it before. You will need to understand the vacuum and charging procedure which is... See more
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It was a great experience as customer service super friendly and was completely able to assist me with what needed with no hesitation. I got my product super fast so the shipping is extremely fast.. p... See more
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I only discovered Costway recently but I have enjoyed immensely their products. I wish I had known earlier as I am an avid shopper. I plan to shop more products such as gym equipment soon. Their produ... See more
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Company details
About Costway
Written by the company
About Costway.com
Costway.com is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for American households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product range includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, thoughtfully designed to meet the needs of modern families. With free shipping sitewide and fulfillment from U.S. warehouses, we strive to deliver a smooth and reliable shopping experience.
Supported by a customer-focused service team, Costway.com is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.com for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
11250 Poplar Ave, Bldg C, 92337, Fontana, United States
- service@costway.com
- costway.com
Get $200 Coupons for Your Orders!
4.1
Great
8K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!
Telescoping basketball standard was delivered with a part missing. After photo verifying, a complete new set was sent to me very quickly.
22 April 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Item still hasn't been delivered
Item still hasn't been delivered. I ordered it end of March and apparently it was shipped March 26. Nothing.
27 March 2026
Reply from Costway
It appears your package was lost in transit. We can offer you the option of either a refund or a reshipment. We have already contacted you via email; please reply to our message promptly to let us know your preference.
Kind regards
Costway inc.
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Awesomeness
21 April 2026
Unprompted review
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Good customer service
Had an issue with delivery and Costway quickly handled and replaced for me.
30 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Fireplace Ambience
I ordered direct from the company. Shipment was fast. I needed to chat with customer service on the delivery address. Customer service was very helpful. Overall look is sleek and gives great ambience in the evening.
27 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Every time I order a large item I have…
Every time I order a large item I have a problem with delivery. The customer service reps tell me it is my problem and refuse to reach out to the carrier to assist. The rep then tried to gaslight me that threshold delivery was not offered when it is literally on the receipt. I spent hours trying to get the product delivered. It really isn't worth the Costway prices when I cannot get delivery. Also, I did a review on a different product and gave it a 1 and Costway changed it.
30 March 2026
Reply from Costway
We do not have the authority to modify any customers' reviews. Please double-check carefully to see if you may have accidentally modified or deleted your previous review yourself. Regarding the issue you are experiencing with your current order, our customer service team is currently working to resolve it for you. Please keep an eye out for a reply from our customer service team via email.
Kind regards
Costway inc.
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Great, Very Pleased
Good price, high quality product, fast shipping and good website and communication.Pleased all the way around.
30 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
garden fences
These little garden fences are as promised. Easy to use and work well for my purpose.
25 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Fast delivery and packaged well with…
Fast delivery and packaged well with the right product
30 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Great product and fast delivery.
30 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Very good product
Very good product, very quick delivery with tracking. Very easy to install/ uninstall and store. Can be very tall, we're 6 ft tall and feel great underneath standing.
27 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
outside bar stools
I received bar stools and was surprisingly shocked how heavy and well packed ,product arrived very fast and went together without a hitch. We are very pleased and would recommend Costway in future as well as looking for ourselves.
28 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
I have a new replacement remote that…
I have a new replacement remote that works with the mini split unit I have, Customer service was good and responded as they said they would
25 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
The kids love it
This product was listed at a great price and it was worth every cent. Our kids play with it for hours and its well made. It also arrived quickly.
27 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Outstanding Company and Customer service
19 April 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Bar Stools
We were looking for outdoor bar stools to add to our new addition on our deck. These were perfect, the price and quality were on point. Would definitely recommend.
28 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
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