was happy with the product only concern was the some pieces came broken or cracked. but customer service was willing to help in re sending the broken parts only issue was they were backlogged for 2 mo... See more
Company replied
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Review summary
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Everything came as described with no damage. You need to watch the UTube video on installing it if you have never done it before. You will need to understand the vacuum and charging procedure which is... See more
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It was a great experience as customer service super friendly and was completely able to assist me with what needed with no hesitation. I got my product super fast so the shipping is extremely fast.. p... See more
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I only discovered Costway recently but I have enjoyed immensely their products. I wish I had known earlier as I am an avid shopper. I plan to shop more products such as gym equipment soon. Their produ... See more
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Company details
About Costway
Written by the company
About Costway.com
Costway.com is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for American households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product range includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, thoughtfully designed to meet the needs of modern families. With free shipping sitewide and fulfillment from U.S. warehouses, we strive to deliver a smooth and reliable shopping experience.
Supported by a customer-focused service team, Costway.com is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.com for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
11250 Poplar Ave, Bldg C, 92337, Fontana, United States
- service@costway.com
- costway.com
Get $200 Coupons for Your Orders!
4.1
Great
8K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
The bed I purchased arrived quickly
The bed I purchased arrived quickly. It was easy to assemble and very sturdy.
28 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Easy ordering and quick delivery
Easy ordering and quick delivery. The outdoor wicker set is exactly as described.
28 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Reply from Costway
However, we have not received any emails from you regarding after-sales inquiries. In this situation, we will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
We got the biggest bounce…
We got the biggest bounce house/waterslide combo i could find online for this price and this has been worth every dollar. The whole neighborhood is loving it!! Easy set up and takedown. It also arrived around 4 days after i ordered it, awesome!
28 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Will never order from here again
Will never order from here again. The costumer service is poor, they do not answer calls 90% of the time and each email takes several days for a response when they repeat themselves or ask a question already asked and answered. 2 weeks and still not dealt with. Poor quality and poor costumer service
3 April 2026
Unprompted review
Reply from Costway
We are unable to find relevant orders in the system and can not reach you out for the time being. Would you be willing to provide more detailed order information and forward your concern as well as the order number to service@costway.com? We will try to solve the problem for you as soon as possible. Thank you !
Kind regards
Costway inc.
Product was as stated online and is…
Product was as stated online and is very quiet. The shipping was quick. It was very easy to install.
27 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Quality and receiving the scooter in…
Quality and receiving the scooter in good time. I will shop again.
27 March 2026
Reply from Costway
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
I didn’t get several screws needed to…
I didn’t get several screws needed to put chairs together. Will not order from here again.
26 March 2026
Reply from Costway
However, we have not received any emails from you regarding after-sales inquiries. In this situation, we will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
Fold up beach chairs
I ordered two fold up and fully reclining beach chairs on 6th April. It was an early bird offer which I didn’t appreciate at the time meant a bit of a wait. When we checked the website it said they would begin dispatching on 15th. The courier kept me informed of my parcels journey and I received them today. I am really delighted with them. We borrowed some very similar on a recent holiday and they are perfect for the beach.
17 April 2026
Unprompted review
Reply from Costway
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Our order was delivered so quickly
Our order was delivered so quickly! And everything was packed really well and was overall pretty easy to assemble.
26 March 2026
Reply from Costway
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Fast delivery
Fast delivery. and installed the unit was straight forward. No problems at all.
26 March 2026
Reply from Costway
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Quick shipping
Quick shipping. Very nice quality patio furniture! Fairly easy to assemble. Thank you!
26 March 2026
Reply from Costway
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
The set is perfect
The set is perfect! Just as pictured. I had no problem putting it together and looks so cute.
25 March 2026
Reply from Costway
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Ease in finding all possible washers…
Ease in finding all possible washers available. Fast shipping.
25 March 2026
Reply from Costway
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Fast and easy to navigate the site.
25 March 2026
Reply from Costway
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
You were quick to correct an issue…
You were quick to correct an issue which I really appreciated. A far cry from all other vendors
25 March 2026
Reply from Costway
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Low Quality Items at Medium Quality Price.
I ordered patio chairs and an outdoor connect 4 game. The connect 4 game was unusable as delivered due to manufacturing error. We had already assembled most of the item before noticing the manufacturing error - so we struggled to find a fix ourselves. The patio chairs are subpar - the stitching is backwards so that the ugly side of the seam and the crooked cut lines show on the top/front of the chairs. The design is also less comfortable than similar chairs that are offered at many vendors at a similar price point.
25 March 2026
Reply from Costway
Dear customer.
We have contacted you via service@costway.com to ask for some photos of the issue.please reply to us soon so that we can solve the problem for you.
Best regards
Costway.Inc.
I have ordered two different units
I have ordered two different units. First unit came in very damaged called and replaced that second unit came in very damaged. I don’t think it’s cost way I think it’s the delivery people. I do not know how to correct this do you.
24 March 2026
Reply from Costway
Dear customer.
We have contacted you via service@costway.com to ask for some photos of the damaged item.please reply to us soon so that we can solve the problem for you.
Best regards
Costway.Inc.
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