The walk-in cage itself is ok, though it feels somewhat flimsy. The main issue I encountered was with the advertised 'Fox Resistant Wire Model.' Despite paying extra for welded 3mm mesh, I received st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately three parts of the coop had cracked during transit. Customer services told me they could have replaced these quickly, but we just repaired them. Although the construction was reasonabl... See more
Company replied
The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave th... See more
Company replied
The delivery and quality of the product was very good but it was built incorrectly so we had to take the big door off as it was attached where the nesting box should have been. It created a bit of con... See more
Company replied
Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3.5
Average
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chicken coop awful quality
Awful product, we ordered the treated wood and fox wire upgrade on our chicken coop. There is a small square of wire which I was told justified the extra cost and the treated wood already looks terrible condition after just three months. Extremely flimsy, customer service is awful was a struggle to get them to respond and told if I wanted to return it would be at my own cost.
11 May 2023
Unprompted review
Reply from Coopsandhutches
We’re really sorry to hear that you’re unhappy with both the quality of your chicken coop and our customer service. This isn’t the experience we aim to provide, and we understand your frustration. We’d appreciate the opportunity to address your concerns further. Please contact our customer service team via email, and we’ll do everything we can to improve your experience and resolve the issue.
Product damaged in several places…
Product damaged in several places therefore not fit for purpose. Poor workmanship and very flimsy. They suggest if I want a refund that I 'post' the coop and run back to them.
3 July 2023
Unprompted review
Reply from Coopsandhutches
We’re very sorry to hear that your product arrived damaged and did not meet your expectations. We understand your frustration, and this certainly isn’t the standard of quality we strive for. We’d love the chance to resolve this for you. Please reach out to our customer service team via email, and we will work with you to find the best solution.
Ordered a chicken coop and was told it…
Ordered a chicken coop and was told it wasn’t in stock. Surely should be labelled as out of stock.
28 June 2023
Unprompted review
Reply from Coopsandhutches
We’re sorry for the inconvenience caused by the availability of your chicken coop. We understand how frustrating it can be when products aren’t in stock and we appreciate your feedback. We will take this into consideration to improve our inventory management and ensure clearer communication going forward.
Flimsy tat, not fit for purpose
The flimsy, cheap materials are not fit for purpose and the customer service is terrible. I paid over £500 for a coop and run, which was so lightweight that it blew over only two weeks after I purchased it, breaking and splintering the thin wood of the box so it cannot be used. It was placed in a sheltered spot next to a stone wall and the wind was only moderate. Any coop designed for outdoor use should protect birds from the elements, not turn over with the first gust of wind. Customer service initially offered me a partial refund, then didn't answer any of my next 3 emails until today (2 months later) when they told me they held no responsibility for it. Absolutely shocking!
13 April 2023
Unprompted review
Reply from Coopsandhutches
We’re truly sorry to hear about your experience, and we understand your frustration. This certainly doesn’t meet the quality we strive to deliver, and we apologize for the lack of communication from our team. We take feedback seriously and would love the opportunity to resolve this matter for you. Please reach out to our customer service team directly via email, and we will do our best to address your concerns and find a satisfactory solution.
Rubbish tack avoid better out there and cheaper.
Rubbish tack paid a lot of money for extra run, treated wood and fox proof wire and wasn’t satisfied at all. Came with a letter saying treat it again before heavy rain fall and the wire was paper thin definitely not fox proof. I emailed the company to ask if I was sent the right extras and upgrades and I got a blunt return email saying it was. Very disappointed with the company customer service too.
16 June 2023
Unprompted review
Reply from Coopsandhutches
We are so sorry to hear about your experience and can absolutely understand your frustration. We know how important it is to have the right products for your animals, and it’s incredibly disappointing to hear that you didn’t receive the quality you expected, especially after paying for upgrades. Your feedback about the fox-proof wire and the treated wood is concerning, and we take it very seriously. We genuinely care about our customers and want to make things right for you. Please reach out to our customer service team via email so we can work towards a resolution. We truly want the chance to restore your confidence in our company.
Do not buy from this company! It’s awful quality
I ordered this and it arrived 9 days ago. I put it up 5 days ago. It is being housed by 1 rabbit. Within 1 night it’s has chewed through the door. I should have trusted my instincts with these reviews and not ordered off of them. The wood is very cheap quality and considering we also paid extra for fox resistant wire and the treatment. It’s no surprise to say but I really regret spending a fortune on something that couldn’t even last a week for a rabbit!! I tried to get in contact with them and yet again another company, that you cannot get hold of by phone, have to wait for them contact you. Another instinct I should have trusted. I’ve now had to go out and spend more money on a hutch for my rabbit as this one is no longer suitable!! I also have pictures but no where to post them. I’ve tried contacting them through Facebook messenger, which they have now blocked me and my husbands account who had no part in any of this. No refund and no contact!
22 June 2023
Unprompted review
Reply from Coopsandhutches
We are truly sorry to hear about your experience, and we completely understand your frustration. It's upsetting to hear that your hutch didn't meet expectations and that your rabbit was able to chew through the door so quickly. This isn’t the standard of quality we aim to provide, and we sincerely apologize for the inconvenience caused. We also regret the difficulty you've had in reaching us and the lack of resolution thus far. Customer service should be responsive and helpful, and we truly want to make this right for you.
Please reach out to us again through our official customer service email, as we want to investigate this further and offer a solution. We genuinely appreciate your feedback and would love the opportunity to restore your trust in our company. Your satisfaction is our priority, and we would be happy to assist in any way possible.
A little disappointed in the quality
A little disappointed in the quality, especially as I paid extra for fox wire and treated model. The wire is flimsy. The treatment will need to be done again
Spec says “from high quality wood” this isn’t high quality wood.
It looks cute, don’t get me wrong. But, the QUALITY just isn’t there.
Very fast delivery.
1 June 2023
Unprompted review
Reply from Coopsandhutches
We’re really sorry to hear that you’re disappointed with the quality of your purchase, especially after paying extra for the upgraded features like fox-proof wire and treated wood. We totally understand your concern about the flimsy wire and the need for re-treatment – that’s definitely not the standard we want to set for our products. We also take your feedback about the wood quality seriously and will review it with our team to ensure it meets our customers’ expectations moving forward. We’re glad the delivery was fast, but we absolutely wish the product itself had lived up to your expectations.
If you’d like to discuss this further or need assistance, please don’t hesitate to reach out to us. We want to make things right for you and would appreciate the chance to regain your trust.
Success
I would like to update my report found here dated the 1st June 23.
Having been so frustrated to not receive any call backs or replies to my email, the matter has now been resolved to my satisfaction.
I dismantled the rabbit hutch and boxed it ready for collection.
The collection was arranged for Wednesday this week and today Friday on enquiring to see that they had received the return of the Hutch I received a full refund to my Bank Account.
It has been a slog but the complaint is now closed.
Thank you
16 June 2023
Unprompted review
Reply from Coopsandhutches
We are sincerely sorry for the frustration and delays you experienced throughout the process. We completely understand how disappointing it must have been to not receive timely responses, and we truly appreciate your patience as we worked to resolve the matter. We’re happy to hear that your complaint has now been closed to your satisfaction and that the refund has been processed. We’ll continue to work on improving our communication and services moving forward.
If you ever decide to give us another chance in the future, we’d love the opportunity to provide you with a better experience. Thank you once again for your understanding.
Avoid
Avoid! Flimsy product, was surprised to see our XL bunny hutch come in a small box you can pick up with one hand! Really bad customer service, just read their terms and conditions to get an idea of how difficult any return would be. We've been told we have to pay them £50 on top of postage just to send back.
13 June 2023
Unprompted review
Reply from Coopsandhutches
We're truly sorry to hear that your experience didn’t meet your expectations. We understand your frustration with the size of the hutch and the return process, and we deeply regret any inconvenience caused. Our goal is to offer products that both meet quality standards and provide value to our customers, so we’re disappointed to hear that we fell short in your case.
We strive to be transparent in our terms and conditions, but we completely understand that returning items can be a frustrating process. We are working on improving our service to make things clearer and easier for our customers. If you’d like, please reach out to us directly, and we’d love the chance to resolve this issue and change your view of our company. Thank you for your feedback, as it helps us improve.
Would Highly Recommend
Fantastic customer service, great communication and a speedy delivery. The coop was well made and easy to assemble....my chickens love their new home!
19 May 2023
Unprompted review
Reply from Coopsandhutches
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with our customer service and that your chickens are enjoying their new home. It’s always a pleasure to know that our efforts in communication and delivery are making a positive impact. If you need anything else in the future, don’t hesitate to reach out. Wishing you and your chickens all the best! 🐔😊
The word that used is very cheap and…
The word that used is very cheap and lightweight. The hutches are not of good standard quality. It is not water tight. The Advertiser extra large hutchies for rabbits in fact it's quite small smaller than the ones you buy from Pets at Home. It looks like the wood butcher has been at it as there's a cracks splits in the wood. I will not advise you to buy any of their product they don't have a direct phone number. I wish I could upload some pictures to show you.
16 May 2023
Unprompted review
Reply from Coopsandhutches
We’re sorry to hear about your experience and understand your frustration. We take your feedback seriously and apologize for the quality issues you mentioned. We’d love the chance to resolve this and improve your experience. Please reach out via email so we can regain your trust in our company.
Next day delivery, easy to assemble
Ordered rabbit hutch, received next day, very easy to assemble. Looks good and rabbits are happy with it. Would definitely order again in the future.
11 May 2023
Unprompted review
Reply from Coopsandhutches
Thank you for your feedback! We're thrilled to hear that the hutch arrived quickly and was easy to assemble. It's great to know your rabbits are happy with it! We look forward to assisting you with any future orders.
Ordered my chicken coop and arrived the…
Ordered my chicken coop and arrived the next day, overall very happy, easy to build.
Chickens seem to be impressed, very sturdy and will be recommending to all my friends!
Thank you!!!
13 May 2023
Unprompted review
Reply from Coopsandhutches
Thank you so much for the kind words! We're thrilled to hear that the chicken coop arrived quickly, was easy to assemble, and that your chickens are happy in it. We really appreciate your recommendation, and we're here if you need anything in the future! Enjoy your new coop! 😊🐔
Shady Company, avoid!
Not only was the material flimsy and broken in multiple places, but they sent us a hutch in a size not even offered online, which I’m sure is a trading standards issue. The size we received was far too small for two rabbits to live comfortably yet when the company was contacted about all of these issues they argued the toss about it all, despite photographic evidence being provided. I am 6 months pregnant so my dear mother has been dealing with the communications to save me some stress and frankly the customer service is non existent. They are incredibly rude and have lied to us multiple times.
At one point we were offered a refund, then they went silent again, then told us we had to request a refund from a third party, even though coops and hutches themselves took my original payment. We are still no closer to resolving this issue, and more money has been spent trying to create a suitable alternative for the bunnies. This is the most shady company I have dealt with in a long time.
**UPDATE** they have sent my mum a message saying they will refund us on receipt of the goods. Even though weeks ago we were told a refund would be issued the same day. They now expect us to pay out to transport the goods back, and given how untrustworthy this company is I would bet they would go silent on us on receipt of the goods and we would never see the money. They have one more chance to refund the money or I am going to go nuclear. I just want a suitable home for my rabbits before my baby arrives, I’m not in the mood to be dealing with these scumbags anymore.
24 February 2023
Unprompted review
Reply from Coopsandhutches
I'm so sorry to hear about your frustrating experience, and I completely understand how stressful this must have been. Please know that we would love the chance to make things right and change your view on the company. If there’s any way we can assist you going forward, we’d be more than happy to do so. Your satisfaction and peace of mind matter a great deal.
Poor after sales service and overpriced automatic door
Hutch is OK, very thin wood is used and subsequently split in numerous places. There are also gaps in many places and the tray sticks making it hard to remove.
The automatic door is a chickenguard basic model and costs more than the premium model direct from chickenguard. The door sensor has stopped working after 2 weeks use and I was immediately directly to chickenguard and they would not entertain my support request.
11 April 2023
Unprompted review
Reply from Coopsandhutches
I’m really sorry to hear about your experience. We’d love the chance to make things right and resolve the issues with your hutch and automatic door if there is one still. Please reach out via email, and we’ll do everything we can to help. Your feedback is important to us.
Upgrade model is identical to basic…
Paid for an upgrade to fox resistant wire, and received model with base galvanised mesh. Contacted them and they told me “is what it is” and upgrade model is the same as base! Had to argue to get money back which I’m still waiting for.
Terrible attitude of admin emailing me back. Also hutch arrived damaged.
Would definitely not recommend.
Hutch is also very weak and flimsy, not worth the money. One slip with screw driver whilst building it and made a new hole. Might as well be made of polystyrene
6 April 2023
Unprompted review
Reply from Coopsandhutches
Thank you for sharing your feedback, and we're genuinely sorry to hear about your disappointing experience. We understand how frustrating it can be to receive a product that doesn't meet expectations, especially when it involves an important upgrade and damaged items.
We’d really like the chance to change your perception of our company and make things right. We’ve recently updated our returns policy, and our customer service team is ready to assist you in resolving any issues more efficiently. If you could get in touch with us again, we’ll do everything we can to address your concerns.
Again, we’re truly sorry for the inconvenience caused, and we value your feedback. Thank you for giving us the opportunity to improve.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.