The walk-in cage itself is ok, though it feels somewhat flimsy. The main issue I encountered was with the advertised 'Fox Resistant Wire Model.' Despite paying extra for welded 3mm mesh, I received st... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unfortunately three parts of the coop had cracked during transit. Customer services told me they could have replaced these quickly, but we just repaired them. Although the construction was reasonabl... See more
Company replied
The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave th... See more
Company replied
The delivery and quality of the product was very good but it was built incorrectly so we had to take the big door off as it was attached where the nesting box should have been. It created a bit of con... See more
Company replied
Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3.5
Average
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
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Extremely helpful beautiful coop
Extremely helpful customer services before receiving product. Delivery was spot on. I bought an XL Windsor coop with extension for my bunny to come out and enjoy the garden with me during the day as he is a free roaming indoors bunny. I wanted a coop so he can enjoy a lot of running space whilst he’s out roaming in the garden and a large shaded hut. I want to personally thank Giles for all the support and guidance whilst purchasing my product. Coop was straightforward to build and great quality! Thanks again.
2 May 2024
Unprompted review
Reply from Coopsandhutches
Thank you so much for your amazing review! We’re thrilled to hear that your bunny is enjoying the XL Windsor coop and extension. It’s wonderful that you’re able to provide such a great outdoor space for him! We’re also glad that our customer service, especially Giles, could assist you along the way. We truly appreciate your kind words and are so happy to know the build was straightforward and the quality met your expectations. Thank you again for choosing us — we’re excited to be a part of your bunny’s garden adventures!
Reply from Coopsandhutches
Thank you for your great feedback! We're so happy to hear that the home is working well for your chickens. Providing a comfortable space for your pets is so important, and we’re glad our product fits the bill. If you ever need anything else, don’t hesitate to reach out!
My girls are so happy and settled in…
My girls are so happy and settled in their new home thanks to coop and hutches. Laying plenty of fresh eggs for me! Everyone is happy all round. Thank you very much! We will be back for the next purchases.
24 January 2024
Unprompted review
Reply from Coopsandhutches
We’re absolutely delighted to hear that your girls are happy and settled in their new home! There’s nothing better than fresh eggs, and it’s wonderful to know that everyone is enjoying their new space. Thank you so much for your kind words! We’re excited to welcome you back for your future purchases — we’re here whenever you need us!
Great little coop
Great little coop. Easy to follow instructions and all sizes shown there on the site (don’t understand people complaining about sizes when they are listed against the products)
Highly recommend
10 April 2024
Unprompted review
Reply from Coopsandhutches
Thank you for your fantastic review! We're so glad you found the instructions easy to follow and that the size information was clear on the site. We always aim to make the process as smooth as possible for our customers, and it's great to know that worked well for you. Your recommendation means a lot to us — thanks again!
Great product and fast delivery
Great product and fast delivery. Fits in my garden area perfect and at the moment just the right size for my rabbit.
26 April 2024
Unprompted review
Reply from Coopsandhutches
Thank you for your kind feedback! We’re so happy to hear that the product fits perfectly in your garden and is just the right size for your rabbit. It’s great to know everything arrived quickly and met your expectations. If you ever need anything else, feel free to reach out!
Excellent
Excellent product and great customer service. I’ve been looking for a coop for a while now for my new chickens and they are so happy in it! Very sturdy and easy to put together.
1 April 2024
Unprompted review
Reply from Coopsandhutches
Thank you so much for your wonderful review! We’re thrilled to hear that the coop is a hit with your new chickens and that you found it sturdy and easy to assemble. Providing great customer service and high-quality products is what we strive for, and your feedback truly means a lot. We wish you and your chickens all the best, and we’re here if you ever need anything else!
I got a coop for my hens and it feels…
I got a coop for my hens and it feels so safe and sturdy! I’ve had others before but they were quite flimsy but this one, it’s the one! My hens seem to be very happy in it too so it’s perfect
23 April 2024
Unprompted review
Reply from Coopsandhutches
Thank you for your fantastic feedback! We're so happy to hear that the coop feels safe and sturdy for your hens, and that they’re happy in it. We know how important durability is, and it’s great to know our product is providing the secure home your hens deserve. Thanks again for choosing us — we’re thrilled to be a part of your chickens' new home!
Coops
Amazing product - easy to put together and instructions were easy to follow too. Would definitely recommend!
26 April 2024
Unprompted review
Reply from Coopsandhutches
Thank you so much for your great review! We’re thrilled to hear that the product was easy to assemble and that the instructions were clear. Your recommendation means a lot to us, and we’re so happy everything met your expectations. If you need anything in the future, don’t hesitate to reach out!
A trouble free buying experience
A trouble free buying experience! Quick delivery and just what I wanted and more brilliant quality for the money thank you
11 April 2024
Unprompted review
Reply from Coopsandhutches
Thank you for your wonderful feedback! We’re so glad to hear that your buying experience was trouble-free and that you’re happy with the delivery and quality of the product. It’s always our goal to provide great value for our customers. We truly appreciate your kind words and are here whenever you need us!
Customer service
We purchase a coop 6 months ago and unfortunately a fox managed to break the wire and get into the cage, however I contact coops and hutches by email on Thursday and had a response with in 24 hours apologising and they explained they hadn’t seen this before and agreed to send out a new coop and it arrived on the Monday. I could not fault the customer service and speed of their response and delivery!
25 April 2024
Unprompted review
Reply from Coopsandhutches
Thank you for sharing your experience. We’re truly sorry to hear about the fox incident, but we’re pleased to know that our customer service was able to assist and resolve the issue swiftly. Your feedback is important, and we’re grateful for your understanding. We always strive to provide the best support possible, and it’s wonderful to hear that you were satisfied with our quick response and delivery. If you need any further assistance, we’re here to help!
DO NOT BUY
They advertise rabbit hutches that are too small for rabbits and don’t meet the minimum requirements for a rabbit.
They refuse to listen to people about this and delete any comments made that make this point.
State they are animal lovers but that’s clearly bs!
Even pet shops have signs up on hutches to say that rabbits can’t just live in a hutch and that they require runs to be added and the rabbits to have access 24 hours a day!
Do not buy these prisons for your poor rabbit!
13 April 2024
Unprompted review
Reply from Coopsandhutches
Thank you for sharing your concerns. We take the well-being of animals seriously, and we're sorry to hear that you feel this way. We continuously strive to provide products that meet the needs of both pets and their owners, and we appreciate feedback like yours to help us improve. While we understand that different people have varying opinions on pet care, we encourage all our customers to carefully consider their pets' specific needs. If you'd like to discuss this further or have any questions, please don’t hesitate to reach out. We’re committed to offering quality products and supporting the care of all pets.
Avoid this company at all costs
Avoid this company at all costs! Our order arrived four days late, a flimsy, weak product (even when we upgraded to weather treated for £30 more!), and the screw holes are too large for the screws provided. The company is now only willing to send me replacement parts— who would want to keep a product of this quality? — or I pay the cost to ship a large run back, and still deducting £50 (for what??) as well as a 25% restocking fee. Hideous customer service, hideous policies, hideous products.
8 April 2024
Unprompted review
Reply from Coopsandhutches
We’re truly sorry to hear about your experience and regret that your product didn’t meet your expectations. We take all feedback seriously and would like to resolve this matter for you. We aim to provide high-quality products and customer service, and it’s disappointing to hear we missed the mark. We’d be happy to discuss your concerns further and look for a solution that works for you. Please reach out to our customer service team via email, and we’ll do our best to address the situation.
Poor - Much like the other reviews
Much like the other reviews. Hutch much too small and flimsy.
25 March 2024
Unprompted review
Reply from Coopsandhutches
Thank you for your feedback. We’re sorry to hear that the hutch didn’t meet your expectations. We always aim to provide quality products that suit our customers’ needs, and we take your comments seriously. If you'd like to discuss the issue further or need assistance, please reach out to us directly via email. We’re here to help and want to ensure you’re satisfied with your purchase.
Facebook adverts everywhere
Facebook adverts everywhere. Showed a picture of a hutch for £99. They didn't have a single design of that hutch for £99. Adverts like this are illegal.
1 April 2024
Unprompted review
Reply from Coopsandhutches
Thank you for your feedback. We apologize for any confusion caused by our advertising. Our prices do indeed start from £99, and we offer a range of hutches at varying prices depending on the design and features. We always strive to be clear and transparent about our pricing, and we will review our ads to ensure they reflect this. If you have any further questions or concerns, please don’t hesitate to get in touch — we’re happy to assist.
I wish I had read the reviews first!
I wish I had read the reviews first!
Pictures and measurements are misleading!
Now I’m left with a hutch not fit for purpose - probably big enough for a small Guinea pig not a medium sixe rabbit!
Ignoring emails …
Absolute joke!
Do not waste your money like I have!
**** why reply over a year later! The hutch has long since gone in the bin!!! ****
22 March 2024
Unprompted review
Reply from Coopsandhutches
We’re truly sorry to hear that the product didn’t meet your expectations and that you’re feeling frustrated. We take your feedback seriously, and we’re always working to improve our product descriptions and customer experience. Our goal is to ensure that customers are fully informed about product sizes and specifications, so we’re sorry for any confusion. We also apologize if there was a delay in responding to your emails — we will investigate this and address it promptly. If you’d like to discuss this further or need assistance, please reach out to us again via email, and we’ll do our best to resolve the issue.
Fox resistant wire is just like basic chicken wire
The pictures are misleading. I purchased the Harvester Coop with the Fox resistant wire. There are pictures with normal looking chicken wire and then other pictures with thicker dark green wire, so it would be easy to assume there are 2 types of wire, based on the 2 different types in their pictures, especially when each model you click on says, upgrade to fox proof wire for £29.99. What you actually get when you pay the extra is thin chicken wire. I don't think this will stop foxes so I will have to make improvements. When I checked with customer services to make sure I had received the correct model, I got an almost immediate reply stating "we have different levels of fox resistant wire. we have checked and can assure you you have that option. return if not happy". I replied to ask what the different levels are as i would be interested in purchasing the thicker dark green wire. I didn't get a reply as there obviously isn't a better wire. I wonder if I had not paid for the extra fox resistant wire, I'm guessing I would have received the next "level" down from what I got sent, plastic netting??? lol
The instructions aren't great. It starts are Step 3 and a bit of a jigsaw puzzle to figure out which way round or up things go. I asked customer services for Step 1 and 2 assuming it was missing and they just sent me an updated sheet with Step 3 crossed out and changed to Step 1 lol.
The whole thing is very flimsy so just be warned. I will make the most of what I've spent my money on and have varnished it to give it some strength but I will need to spend more on this to make it fox proof. One huff and puff and he will blow this house down.
5 March 2024
Unprompted review
Reply from Coopsandhutches
Thank you for your feedback, and we’re genuinely sorry to hear that you are not satisfied with your purchase. We take your concerns seriously and are sorry for the confusion regarding the wire options. Our aim is always to be clear with product descriptions, and we apologize for any misleading information regarding the fox-resistant wire. We’ll review this to ensure that future customers are better informed about their options.
We also regret that the instructions and assembly process didn’t meet your expectations and that you didn’t receive the support you were hoping for from our customer service team. We will certainly review how we handle these inquiries to improve the experience.
We understand the importance of durability, especially when it comes to keeping animals safe, and we appreciate your effort to make improvements. If you have further concerns or questions, please don’t hesitate to contact us again, and we’ll do our best to assist you.
Atrocious company
Atrocious company, ignore good reviews.
The photos on products are misleading and look bigger, it is poor quality tat.
Take £50 per item off the refunds, you pay postage back, charge for repackaging. I was told to sell it on Facebook market to get money back. Please save yr money
21 February 2024
Unprompted review
Reply from Coopsandhutches
We’re truly sorry to hear about your dissatisfaction and regret that your experience didn’t meet expectations. We aim to provide high-quality products and transparent information, and we apologize if that wasn’t the case with your purchase.
To address customer feedback, we’ve recently revised our returns policy to make it more straightforward and customer-friendly, with no admin costs for returns. We understand that our original process may have been frustrating, and we appreciate your patience as we work to improve.
We take all feedback seriously and will continue reviewing our practices to ensure the best experience possible. If you'd like to discuss this further or need any assistance, please feel free to contact us directly via email — we’d like to help resolve the matter.
Wish I hadn’t ordered from this…
Wish I hadn’t ordered from this company.
After the box arrived caked in chain saw oil I knew it was a bad start.
The coops is flimsy and the wire is broken in places. Not fit for purpose.
Save yourself the hassle and order from a proper company.
24 February 2024
Unprompted review
Reply from Coopsandhutches
We’re truly sorry to hear about the condition your order arrived in and the issues with the product. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience caused by both the packaging and the quality of the coop. We take your feedback seriously, and we will investigate the issue with the oil and ensure that our packaging process is improved.
Regarding the condition of the coop, we aim to provide durable, high-quality products, and we’re disappointed to hear that we didn’t meet your expectations. If you would like to discuss the issue further, please contact us directly via email, and we’ll work to find a resolution.
Avoid! Don’t waste your money or sanity
Positives
The coop was delivered in good time. It was fairly reasonable to put together (but hubby is great at DIY)
Now for the negatives
it’s very expensive for what it is and wish we hadn’t of bothered but we have it now and it will do for our bun.
We ordered and paid for the fox proof wire and what we actually received was the flimsy (even more flimsy than) usual wire you get on a rabbit hutch.
We sent a WhatsApp with the query and tbf received a reply the next day, advising to email customer services and they provided the email. There is no way to call this company other than the WhatsApp number, that no one ever answers. So we emailed the exact same as we said on WhatsApp. Days and days went by with no reply. More phone calls and several emails later, their reply was just to “assure” us that they had sent the correct item. Nothing about the wire. Several more emails have been sent and no reply. We are feeling very ignored by this company and they clearly advertise “amazing” products at a large cost but in reality, the products are not worth the money and their customer service is horrendous. We will never use this company again and I will never recommend for anyone to buy anything from them either.
If you are reading this review, I would highly recommend to avoid this company and save your money.
If customer services are reading this review, then please have some customer service (as that is your job) and reply with a sufficient email.
1 February 2024
Unprompted review
Reply from Coopsandhutches
Thank you for your feedback, and we’re genuinely sorry to hear about the issues you’ve experienced. We truly apologize for the delay in communication and the frustration caused by receiving the incorrect wire. This is certainly not the standard of service we aim to provide, and we understand how disappointing this must be for you.
We are currently reviewing our customer service procedures to ensure that future inquiries are addressed more promptly. Regarding the wire, we will take your comments seriously and review the quality to make sure we are meeting customer expectations.
We appreciate your feedback, and we’ll work hard to improve in all areas, including product accuracy and customer service responsiveness. If you’d like to discuss this matter further or need assistance, please contact us directly via email, and we will do everything we can to resolve the issue.
I actually got a quarter of what I paid…
I actually got a quarter of what I paid for , they look fantastic online only to receive cheap soft wood and yes really a quarter of size than they look in pics online, imagine being size of a rabbit or chicken then the pics online are accurate, I wouldn’t waste your money I’d go buy and build one yourself
30 January 2024
Unprompted review
Reply from Coopsandhutches
Thank you for sharing your feedback, and we’re sorry to hear that the product didn’t meet your expectations. We understand how disappointing it can be when a product doesn’t match what you were anticipating. Our goal is always to provide clear and accurate product descriptions, including sizes and materials, to help customers make informed decisions. We’ll review the product images and descriptions to ensure they are as accurate as possible moving forward.
We truly value your feedback, and we would like to discuss this further with you to resolve any issues you’ve encountered. Please feel free to reach out to us directly via email, and we’ll do our best to assist you.
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