Coopsandhutches Reviews 

Only 1 package of 2 arrived. I phoned to complain and got somebody who couldn't help and suggested I send an email. I did this and got no reply and when I tried to phone today, I got a message saying the call couldn't be taken. What a dreadful company to deal with. I say company, but it is clearly a one man band drop shipping somebody else products. I have opened the first package and the quality looks extremely poor. We have had our current chicken house for 20 years, from what I see so far, this one looks like it might last 20 days.
Something else to note, the owner of Coop and Hutches hasn't even the good manners to respond to reviews on this website. I'm now coming to the conclusion that this purchase was a big mistake.
UPDATE
The second parcel has now finally arrived (but not opened and checked) and I got a phone call from the owner. Not to apologise, but to ask why I had written this review telling of his poor service.
FURTHER UPDATE
Now the henhouse is completed and occupied by 9 hens. Construction was pretty straightforward, but only if one has reasonable DIY experience and a good selection of tools. I doubt very much it was manufactured in the UK. It strikes me of a "Made in China" product. The timber is very brittle and has a coating which we are told has a preservative already applied. (£29.99), but personally I doubt that very much. As has been stated by other customers, the construction is extremely flimsy a the fitting and catches are pathetically inadequate. Holes were in the right place, but that is all they got right. I fitted an automated door, which wasn't straightforward as the existing door frame was screwed and glued, so the house timber cracked when trying to remove it. The perchs are too low and incorrectly positioned to be much use to the hens. For 4 days they sat on the floor and in the nest boxes, resulting in filthy eggs. I have now installed three higher perchs which the hens used straight away. I also made the corners and roof more robust to help things to stay together. Lastly I have just ordered some proper fox proof catches to protect our hens as the ones supplied are useless. At least then I know they will be safe, and my conscious for buying such rubbish is a little clearer.

2nd April 2025
Unbelievable, I have just had a response from this rubbish company. Lots of apologies and promises to use my experience to improve the way they don't run their business. This ridiculous response took them over 14 months to make. Clearly the quality of their customer service is clearly zero. The same as the dreadful product they sell. I have since dumped it for a much more robust locally built henhouse.

Had my coup for about 6 months now. These coups do not like rain. Coup is now falling to peices as all glue is gone and roof plus egg box lids are warping. Very cheap product. :( Would I bu another? No.

Order arrived with a damaged door, I contacted customer services and they sent the new parts out that day and it arrived the day after. For the price I think the quality is fab, i'm not sure what other customers were expecting? Yes, the frame itself is a bit flimsy but it's up to us as animal owners to ensure the home is safe and weatherproof - I've added some extra wire on the door to stop chewing and a bit of lino on the floor to prolong its life, all to minimal expense - and The coop is exactly what I needed and my two rabbits love their new home! Thank you

Edit: my coop tipped over during extremely high winds (I live at the top of a valley and i'm exposed to all weathers) so just a warning to make sure to put something heavy on top of it, i've put heavy stone on top to weigh it down. No damage to the coop itself and bunnies not injured so i'd say it's a success!

Quick delivery and good product. Chickens happy so all good. Would recommend.

Great quality product and fantastic customer service, 100% recommend!

I ordered a coop delivered next day . Great service @ quality

Brilliant well made product. Speedy delivery. Great customer service.

Quick delivery, nice product.

Really bad company. Avoid
Paid alot for absolutely appalling run.

I feel I have been totally conned and misled by this company. I ordered the xxl cottage with large run, I wanted the smaller coop with bigger run space as I have already got one coop that I wanted to add onto the run. I believe I received the run that goes with the barnyard xl. Totally defeating the object of why I ordered the xxl cottage.
They have conned me completely and their ads are totally misleading. The quality is awful.

excellent coop and service. great value ans speedy delivery

Had a bit of a dodgy start with this company due to some errors in communication and initially left a pretty cutting review but I’ve edited it to reflect the service I then went on to receive.
The manager called me directly and rectified the problem with genuine sincerity which makes a refreshing change from voiceless emails. They also offered a generous partial refund and gift so went above and beyond to make the situation right.

The remaining 1* is lost purely down to the fact that the wire on the hutch which is marketed as ‘fox-resistant’ isn’t an acceptable thickness wire so I would just double check your requirements before ordering if this is an issue to you.

Avoid this company and don’t get tricked by their in your face social media adverts. Product is a low standard and the customer service is 0 to non! They sent the wrong product to me and have since ignored my requests for a call back. They refunded the difference but without checking that I didn’t need what I ordered (which I did)

Clearly a drop shipping company that don’t care about the product quality or customer satisfaction.

Delivery man was friendly,he found my address OK,some drivers do struggle as my postcode sends you somewhere else. I ordered a rabbit hutch and paid. I then decided I wanted a chicken coop instead as bigger. I emailed . I recieved the coop :) the base of the coop was damaged a bit. I emailed and sent picture, same day new part was dispatched. I can not complain about the company at all. As for quality, I suggest paying double these prices if u want something made solid that will last 10years or more. These are the quality of a rabbit hutch ect u would buy from pet store. I don't know what people expect for 250quid? I would use this company again. I purchased a cover which fitted fantastic , I am overall happy with coop.

If I could zero I would. Delivered to wrong address so had to lug it over from my neighbours. The double hutch is beyond flimsy and I have no idea what the extra £50 towards fox-proof wire and treated wood went to. Am concerned that my little pets won't last the night, I am sure the product won't last very long even in roofed, well-sheltered porch. The pull out tray at the bottom does not have any support so I fear it will warp and sag. Once I began constructing it, I knew it was a the worst purchase I have made in the last decade and wish I had returned it before reading that any attempt at assembly cannot be returned. Wish I had checked the reviews here and purchased elsewhere. Buyer beware

Fast, speedy delivery .. easy to assemble and chickens very happy would definitely recommend10/10

I bought a rabbit cage. It arrived damaged. Even if it didn’t the product was such poor quality it could not have been used anyway. Paid the extra money for fox proof wire and you could rip it open with a finger. Coops and hutches will not respond to my email to get a full refund. There is no phone number for a reason.

I bought an expensive henhouse for up to 12 birds. It arrived, as did the wheels I ordered the following day. No sign of the fox proofing I paid £29.99 for. I immediately went on their 'callback' service. No call back. I emailed. No response. I went on live chat. No-one alive there. I then found these reviews. Wish I'd done that sooner. As others have said, the coop looks good, but isn't what I'd call robust. And IF (big if, given they've not replied) the minute piece of weldmesh at the air vent counts as fox proofing, well a big hahaha from cousin Reynard. Not to mention profiteering gone mad. Not even high street DIY chains charge that much for weldmesh.
As I bought on my credit card & the purchase is still very recent, I'm considering my options.
One of which is never to buy from them again. That one I'm taking.
UPDATE (over 18 months later I received a reply)
A friend, on hearing I'd had a response from my post of JULY 2023, said....well all credit they could have just ignored......
The loooong silence was ignoring.
I will email but will not be holding my breath.

Failed to deliver product then after the product was refunded and the delivery driver (apc) came back and apologised, we had call a few weeks later from their "legal" department of a withheld number tell me they will be claiming legal action against us.

This company is just a scam do not buy anything from them, they are greedy and inept.

Very poor quality and poor customer services. Avoid at all costs.