What can we say about David Waxman and his company except don’t touch them with a barge pole. Read the reviews as I they’re horrendous. Everything that is written happened to us. He took several tho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
AVOID AVOID AVOID!!!!! Placed an order September 2022, now September 2023 and still no shutters. Absolutely atrocious customer service - paid by bank transfer so now pursuing refund through the cou... See more
Just awful. Waited 8 months no & still no shutters. The worst customer service I've ever encountered, never returning calls & no response to emails. Feels like a big fraud & like others here, fe... See more
Same as others. Placed order and told 12 weeks. Almost 7 months on still no shutters and different excuses each time. Won’t return calls and now outsourced telephone to external company so can’t speak... See more
Company details
Information provided by various external sources
Cool Shutters supply and install planation shutters throughout the North. High quality hardwood shutters. We come out to measure up for you with no obligation to purchase. Please give us a call for more information.
Contact info
13a Park Road Estate, Park Road, Timperley, WA14 5QH, Altrincham, United Kingdom
- 0800 975 4337
- admin@coolshutters.co.uk
- coolshutters.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Company was recommended to me and I…
Company was recommended to me and I wasn't let down.

Reply from Cool Shutters
Steve the sales man was brilliant
Steve the sales man was brilliant, he explained everything to me.
I had a couple of quotes of other companies but Cool Shutters were the only ones that came with samples.
The best thing I have done getting the shutters fitted more so than blinds

Reply from Cool Shutters
Great Job
From the initial consultation with David through to arranging a date for installation with Caleb, we were thoroughly impressed with the efficiency of Cool Shutters.
The fitter did a great job installing our shutters. He arrived at exactly the time he was due to arrive and cleaned up after he had finished.
We love our shutters and would definitely recommend Cool Shutters.

Reply from Cool Shutters
Cool shutters cool service.
Thanks to Clare for understanding what we wanted and pointing us in the right direction. Love the plantation shutters which have given our house a great finished look. Friendly staff and great service from start to finish. Would definitely use again.

Reply from Cool Shutters
Outstanding service & Shutters
Outstanding service, amazing shutters and very competitive on price. I would highly recommend. A special thank you to a lovely lady called Claire for all her help

Reply from Cool Shutters
Amazing shutters first class service…
Amazing shutters first class service thanks to claire for all her help would only use this company great prices too!!

Reply from Cool Shutters
Great service & my shutters looks…
Great service & my shutters looks amazing.

Reply from Cool Shutters
Amazing shutters and customer service
I have to thank this amazing company. Customer service was excellent and I love my new shutters
Would highly recommend

Reply from Cool Shutters
Excellent service and exceptional…
Excellent service and exceptional quality. I was incredibly pleased with my experience, from measuring to fitting. I was kept updated and well informed. I would definitely recommend 👌
My shutters are stunning.

Reply from Cool Shutters
I moved house last year and as Cool…
I moved house last year and as Cool Shutters had done such a fabulous job with my previous shutters, I've had them fit all the new house too. Great quality product, perfect fitting and patient customer service. Thank you again.

Reply from Cool Shutters
SueC
Had two shutters fitted and look absolutely fab. Excellent service from start to finish. Highly recommend.

Reply from Cool Shutters
The shutters look amazing!! and work well too..
We ordered two sets of shutters from this Company, a couple of sets for our kitchen windows and one giant bespoke set of shutters for an end of gable full length picture window. Now that they are installed, we are over the moon. The shutters look amazing!! and work really well. Everyone in this business is really helpful and a pleasure to deal with and their pricing is reasonable. The only reason my review is not five stars is because of a delayed delivery which to be fair, was not of their making but part of what is generally happening to most of the international supply chains. Thank you David. You did a great job!

Reply from Cool Shutters
Shutters look great. Thanks
Their representative was very knowledgable and not pushy. Attended when they said they would and cleaned up after fitting. Very happy with the shutters and the service. Have recommended to friends and family

Reply from Cool Shutters
We had a great experience from start to…
We had a great experience from start to finish. From the accurate measurements to the quick fitting. I can’t recommend enough, the staff were all lovely and professional. We will be using them again for our back windows.

Reply from Cool Shutters
Shutters look stunning
Shutters look stunning, fitter was superb, and did a great job getting a clean finish given the window is squiff.
They make a huge difference to the room versus standard window blinds we've had in the past.
Would 100% recommend.

Reply from Cool Shutters
Just a thanks to Matt for the great…
Just a thanks to Matt for the great fitting of our living room shutters! His attention to detail is great, can’t fault it! I’m a joiner by trade and didn’t have the time to do it myself. The room looks great. Only problem is we need to now do the bedroom above. We will be back. Cheers

Reply from Cool Shutters
Have I been mugged?
I’ve ordered in aug heard nothing until dec when they said the held up was in China it’s now almost 6 months and no one answers emails

Reply from Cool Shutters
Avoid at all costs!
I ordered my shutters almost 12 months ago. I waited 5 months for them to be fitted and when they finally were, there were pieces missing leaving 3 of my 4 windows with the shutters incomplete. I was told it would be a further 16 weeks to get the new pieces… 6 months later and they are still incomplete despite them ripping my front bedroom window to shreds and simply leaving it! Despite numerous emails and phone calls there has been no communication whatsoever from this business. The customer service is shocking, they blatantly have no concern for their customers or their own reputation. I foolishly paid in full and wholly regret doing so, however we have reported this business to Trading Standards and have been advised to go through the small
claims court to progress with this.
The fact that they are still saying on their website that they can supply and fit in 5wks is completely false advertising! Again, a trading standards complaint.

Reply from Cool Shutters
The customer service of this company is…
The customer service of this company is an utter disgrace I'm sick of tel them with no chance of speaking to them I ordered my shutters o the 14july 22 and today the 4th jan23 Im Still waiting with the Co.pany not making any contact whatsoever VERY disappointed with this company

Reply from Cool Shutters
I’ve had 2 lots of plantation shutters…
I’ve had 2 lots of plantation shutters fitted now by Cool Shutters. Excellent quality and a very professional service.

Reply from Cool Shutters
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







