Cool Shutters Reviews 

407
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

What can we say about David Waxman and his company except don’t touch them with a barge pole. Read the reviews as I they’re horrendous. Everything that is written happened to us. He took several tho... See more

Rated 1 out of 5 stars

AVOID AVOID AVOID!!!!! Placed an order September 2022, now September 2023 and still no shutters. Absolutely atrocious customer service - paid by bank transfer so now pursuing refund through the cou... See more

Rated 1 out of 5 stars

Just awful. Waited 8 months no & still no shutters. The worst customer service I've ever encountered, never returning calls & no response to emails. Feels like a big fraud & like others here, fe... See more

Rated 1 out of 5 stars

Same as others. Placed order and told 12 weeks. Almost 7 months on still no shutters and different excuses each time. Won’t return calls and now outsourced telephone to external company so can’t speak... See more

Company details

  1. Window Treatment Store

Information provided by various external sources

Cool Shutters supply and install planation shutters throughout the North. High quality hardwood shutters. We come out to measure up for you with no obligation to purchase. Please give us a call for more information.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

407 reviews

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2.3

All reviews

(407)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company . Shutters excellent . We chose solid shutters Husband sceptical as an alternative to curtains but in real terms much cheaper and much more stylish than curtains . He’s a convert! Good quality . Excellent all round

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Quality Shutters.

I had my shutters fitted 7 years ago with Cool Shutters and the service and quality of the shutters was excellent!
My shutters are still perfect & look amazing and I would recommend to everyone.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Had plantation shutters on my box bay…

Had plantation shutters on my box bay and round bay windows. Best decision I have made, they are stunning, look stylish, keep the house cool in the summer and are very stylish. Good quality service and product. Highly recommend Cool Shutters. 👍🏻

14 October 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect service & shutters

Absolutely perfect helpful service from beginning to end. We love our shutters! We put them in every room. They have made such a fabulous difference to the interior of our home. Had loads of compliments. Thank you so much to David at Cool shutters.

9 May 2022
Unprompted review
Rated 4 out of 5 stars

It was easy to negotiate with Ccol…

It was easy to negotiate with Ccol Shutter’s member of staff. Friendly and helpful.
They even design the shutters in my bedroom. The quality of their material is great and they ha e added value to my house.

9 May 2023
Unprompted review
Rated 1 out of 5 stars

My experience pathetic to date with cool…

My experience to date with cool shutters has been beyond appalling! I would give them a rating of zero five stars.
The sheer lack of communication with staff and David the manager has been diabolical.
I’ve been told false stories and been told I will call you back in 5 minutes to days without no communication from them, without myself picking the phone up.
Staff will not pass on mangers details for him to be contacted.
They have withheld my deposit for over 6 months 🥺 I was told the maximum waiting period would be 3 months.
Totally unacceptable and unprofessional.
I’m now going to proceed to get my money back. Oh, yes - I’ve even had the phone out down on me !
Please do not use this company it’s disturbingly bad.

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Great shutters

The shutters that were installed were absolutely beautiful. Great quality and I got really valuable advice on what colour to choose. Wouldn’t hesitate to recommend this company.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Great shutters

Great shutters, really happy with them, I have them in every room at the front of our house, they’re so much quicker to use than traditional blinds, look good, great quality and lovely experience with the company, I have recommended several times

13 October 2022
Unprompted review
Rated 5 out of 5 stars

I love these shutters

I love these shutters , had some in my previous home but no where near as good, easy to clean and they look beautiful, plus I feel safer in my home with them at my windows, Thank you for the good job done

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - came along, measured up, gave me an estimated delivery date, came back and fitted shutters.
Couldn’t have been easier and I’m absolutely delighted with my shutters.
Would recommend in a heartbeat 👍🏼

6 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product and service.

The process was very efficient and the fitters polite and pleasant. They have improved the appearance of my house immensely and been admired by neighbours and visitors. Definitely money well spent.

23 March 2023
Unprompted review
Rated 1 out of 5 stars

Really really bad experience

Really really bad experience. Ordered shutters in September, the website quotes 8 weeks and Cool shutters said before Christmas for installation. it’s now been well over four months and not only are they not installed I haven’t even had confirmation of a date they will be.

If I don’t get a timing update this week I’ll contact my bank and try and get a refund.

to cool shutters reply: the order is in my partners name, Sophie Paton. You’ve replied to correspondence from both of us so you should be well aware of the order.

1 November 2022
Unprompted review
Cool Shutters logo

Reply from Cool Shutters

Dear Alex, thanks you for the update, we have tried to call and will be in touch again later. Many thanks

Rated 5 out of 5 stars

Highly recommend

Very friendly, helpful and had several shutters from them now, always recommend them. Had them several years now.

1 February 2023
Unprompted review
Cool Shutters logo

Reply from Cool Shutters

Thanks for the 5* review Kelly! Thanks for the recommendations.

Rated 5 out of 5 stars

It has been a longtime since I have…

It has been a longtime since I have used Cool Shutters, however, my shutters are still in very good condition and I have never had any problems with them, definitely good quality and worth the expense! I can verify that my initial dealings with Cool Shutters went well, as did the whole process from choosing, to fitting. Great team, very professional, efficiently dealing with any issues that arose. I would definitely recommend.

31 January 2023
Unprompted review
Cool Shutters logo

Reply from Cool Shutters

Thanks for the 5* review Lianne! We will pass your kind comments on to all our colleagues involved.

Rated 1 out of 5 stars

Been waiting for 5 months for blinds

Been waiting for 5 months for blinds. Still no date. They can’t track my order or give me any sure arrival dates so angry. They keep saying they will come back to me then don’t…….. they wrote back to me in the 3rd of April that someone would be in touch but to date still no answer shocking service

28 March 2023
Unprompted review
Cool Shutters logo

Reply from Cool Shutters

Hello Gavin, sorry you have had to write this, we will look into this for you and the office will be in touch.

Rated 5 out of 5 stars

So happy with our shutters

We chose Cool Shutters for our living room bay window and we are so happy with the results. Our 1930s home means we don’t have the straightest of walls/windows so choosing to get Cool Shutters to measure and fit for us too was a must - the finished result is exactly what we were looking for. Thank you to the team, we wouldn’t hesitate in recommending!

20 March 2022
Unprompted review
Cool Shutters logo

Reply from Cool Shutters

Hi Jessica, thank you for the 5* review! We are delighted to hear how pleased you are and look forward to hearing from you again when you want some more shutters!

Rated 5 out of 5 stars

Amazing product and service

We’ve have had the pleasure of using cool shutters over the last 10 years .

We have used in 5 properties and every single interaction has been nothing but amazing..

From value for money, delivery of product, fitting and aftercare service .

I would strongly recommend you use a trusted company like cool shutters if you are looking for shutter installation.

Thanks
Joe

6 December 2022
Unprompted review
Cool Shutters logo

Reply from Cool Shutters

Thanks Joe for the 5* review and also for your kind words. As you've mentioned we have worked with you for many years and we look forward to measuring up for you again soon!

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